Home and Community Support Services Agencies (HCSSA)

What is a HCSSA?

Home and community support services agencies (HCSSAs) provide services such as:

• nursing;
• physical, occupational, speech, respiratory or intravenous therapy;
• social services;
• dialysis;
• personal assistance services;
• nutritional counseling; and
• terminal and palliative care (through hospice agencies)

to individuals in a residence or independent living environment.

Hospice agencies and hospice inpatient facilities provide intervention services that focus primarily on the reduction or abatement of physical, psychological, or spiritual symptoms of a terminal illness for consumers. They also provide support services for consumers and their families.

Provider Communications

Read news, information letters (ILs) and provider letters (PLs).

Resources

• HCSSA State Crosswalk (PDF)
• HCSSA Frequently Asked Questions Regarding the ANE Reporting Process (PDF)
• Frequently Asked Questions for HCSSA Providers (PDF)
• Infection Prevention and Control Measures for Common Infections in LTC Facilities (PDF)
• PAS Infection Control Probe Tool (PDF)
• Omnicare POC Testing FAQs for Healthcare Professionals (PDF)

Contact Program Staff

Contracting: 512-438-2080 
Licensing and certification: 512-438-2630 
OASIS help desk: 512-438-4122 
Policy and rule interpretations: 512-438-3161 / PolicyRulesTraining@hhsc.state.tx.us 
Regional nurses: Community Services regional contacts for your region 
Long-term care regulatory regional contact numbers

Regulatory Comment Card Survey

Please complete a short feedback survey about the recent visit to your facility by the HHSC Long-Term Care Regulatory Division.

Texas HCSSA Provider Directory

• HCSSA providers directory (Excel)

Communications