Contact Us

Contact the Civil Rights Office if you need to talk to someone about concerns of discrimination or would like to file a discrimination complaint.

• Call: 1-888-388-6332 or 512-438-4313
• Email: HHSCivilRightsOffice@hhsc.state.tx.us
• Fax: 512-438-5885
• Mail:
  Civil Rights Office
  Health and Human Services Commission
  701 W. 51st Street, MC 1560
  Austin, Texas 78751

Medicaid client hotline
800-252-8263

CHIP call center
877-543-7669 or 800-647-6558

CHIP processing center
Texas Health and Human Services
P. O. Box 149024
Austin, TX 78714-9024

Your Texas Benefits
Find out the types of health and human services available, apply for benefits, and view your case. To check on the status of your benefits or application, call 2-1-1 or log-in to yourtexasbenefits.com.

MDCP/DBMD Escalation Line
844-999-9543

The MDCP/DBMD Escalation Help Line assists people with Medicaid who get benefits through the Medically Dependent Children Program (MDCP) or the Deaf Blind with Multiple Disabilities (DBMD) program.

The escalation help line can help solve issues related to the STAR Kids managed care program. Help can include answering questions about Medicaid fair hearings and continuing services while appealing.

File a Complaint about an HHS Program or Service

If you have questions or are experiencing difficulty with your services from HHS, including Medicaid managed care, contact the Office of the Ombudsman.

Office of the Ombudsman
P. O. Box 13247
Austin, TX 78711-3247
Phone: 877-787-8999
Relay Texas for people with a hearing or speech disability: 7-1-1 or 800-735-2989
Online: Online Submission Form
Fax: 888-780-8099

File a Complaint with a Facility or Hospital Regulated by HHS

If you have questions or concerns about someone living in a:

• State supported living center, contact the Office of the Independent Ombudsman for State Supported Living Centers.
• Assisted living facility or nursing home, contact the Texas Long-term Care Ombudsman.
• Facility regulated by HHS, file a complaint.

Visit our Help Finding What You Are Looking For page where you'll find contact information for some of our most requested services including:

• Help with your benefits or technical issues with the YourTexasBenefits.com website
• Questions about your Lone Star Card
• Child care licensing questions
• Certified Nurse Aid credentialing
• Long-term care provider licensing information
• Help with downloading a form
• Technical issues with this website

Dialing 2-1-1 is a free, easy way to find out about services you can get in your area or through state programs.

If you can't connect to 2-1-1, call us toll-free at 877-541-7905. You can also visit the 2-1-1 Texas website to find the phone number to your local 2-1-1 area information center.

You may not be able to connect to 2-1-1 if:

• You are calling from outside of Texas.
• Your cell phone won't dial 2-1-1.
• You use voice-over-IP (use the Internet to make calls).

Language Line

The 2-1-1 Texas language line allows Texans with a limited understanding of English to apply for benefits with the support of an interpreter in over 150 languages.

If the caller presses 0, they can choose from languages such as Vietnamese, Farsi, Somali, Arabic, Mandarin or French. They can also ask a live agent for an interpreter for other languages.

The interpreter will be conferenced in to convert information from English to the caller’s chosen language throughout the application process.

HHSC is committed to providing full access to public information. You can request records under the Texas Public Information Act by mail, fax or email. Read more about requesting records.

José Andrés Araiza
Deputy Chief Press Officer
512-424-6951
PressOffice@hhs.texas.gov

If you suspect a child has been abused or mistreated, you are required to report it to the Texas Department of Family and Protective Services or to a law enforcement agency. Please call 800-252-5400 or 9-1-1 if in immediate danger.

People Who are Older or Who Have Disabilities

Complaint and Incident Intake
800-458-9858

Texas State Auditor's Office
800-TX-AUDIT

HHS Office of Inspector General
800-436-6184.

HHS_Veteran_Liaison@hhsc.state.tx.us

Texas Health and Human Services (HHS) state office headquarters is located at:
North Austin Complex
4601 W. Guadalupe St.
Austin, TX 78751-3146
P.O. Box 13247
Austin, Texas 78711-3247
Main number: 512-424-6500
TTY number: 512-424-6597
Media calls: 512-424-6951

The Texas Department of State Health Services state office headquarters is located at:

1100 West 49th St.
Austin, Texas 78756-3199
P.O. Box 149347
Austin, Texas 78714-9347

Other DSHS contact information.

• Long-term care services – Use this search to find long-term care regional offices, area agencies on aging, local intellectual and developmental disability authorities, and aging and disability resource centers. A printable version of this information, by county, also is available.
• Rehabilitation Services Offices – Use this search to find your nearest rehabilitation services office.

• Aging and Disability Resource Centers (ADRC) contract with HHS to provide information to Texans who are older or who have disabilities so they can find the right long-term care services. You also can call 855-937-2372.
• Area Agencies on Aging (AAA) contract with HHS to provide local services to anyone 60 and older and their caregivers. You also can call 800-252-9240.
• Community Services Regional Offices provide administrative support to community services contractors and enroll people in community services programs.
• DSHS Locations includes contact information for the health services regions, community mental health centers, public health organizations, and state hospitals.
• Local Intellectual and Developmental Disability Authorities contract with HHS to provide services to people who have intellectual and developmental disabilities.
• Regulatory Services Regional Offices provide administrative support to Regulatory Services staff in the regions.
• Service and Benefits Offices provides a searchable list of benefit offices around the state.
• State supported living centers provide campus-based direct services and supports to people with intellectual and developmental disabilities at 13 locations around the state.

Ombudsmen are trained to help people resolve issues with the services they receive.

• HHS Ombudsman is an impartial and confidential resource to help Texans resolve health and human services complaints and issues
• Independent Ombudsman for State Supported Living Centers secures the rights of residents of state supported living centers.
• Office of the Long-term Care Ombudsman advocates for the rights of nursing home and assisted living residents.

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