Contact Us

From the headquarters in Austin to eligibility offices in the Rio Grande Valley to laboratories in the Panhandle, Health and Human Services employees are there to respond to the needs of Texans.

The professionals that staff health and human services agencies across the state are ready and willing to assist people who need services, contractors who provide them and anyone with questions about the services we provide. While the headquarters offices are located in Austin, there are offices across the state that serve Texans.

Note: If you are deaf, hard of hearing, or speech impaired you can call any Texas Health and Human Services office by using the relay service of your choice. The state of Texas offers Relay Texas which you can use by dialing 7-1-1 or 800-735-2989.

The state's health and human services agencies are committed to protecting your personal and private information. One way we do this is by using secure email to make sure your private information remains private. If you received a secure email from our agencies, please read these instructions on how to open it.

Civil Rights Office

Contact the Civil Rights Office if you need to talk to someone about concerns of discrimination or would like to file a discrimination complaint.

  • Call: 1-888-388-6332 or 512-438-4313
  • Email:
  • Fax: 512-438-5885
  • Mail:
    Civil Rights Office
    Health and Human Services Commission
    701 W. 51st Street, MC 1560
    Austin, Texas 78751

Customer Service

Medicaid client hotline

CHIP call center
877-543-7669 or 800-647-6558

CHIP processing center
Texas Health and Human Services
P. O. Box 149024
Austin, TX 78714-9024

Your Texas Benefits
Find out the types of health and human services available, apply for benefits, and view your case. To check on the status of your benefits or application, call 2-1-1 or log-in to

MDCP/DBMD Escalation Line

The MDCP/DBMD Escalation Help Line assists people with Medicaid who get benefits through the Medically Dependent Children Program (MDCP) or the Deaf Blind with Multiple Disabilities (DBMD) program.

The escalation help line can help solve issues related to the STAR Kids managed care program. Help can include answering questions about Medicaid fair hearings and continuing services while appealing.

File a Complaint

File a Complaint about an HHS Program or Service

If you have questions or are experiencing difficulty with your services from HHS, including Medicaid managed care, contact the Office of the Ombudsman.

Office of the Ombudsman
P. O. Box 13247
Austin, TX 78711-3247
Phone: 877-787-8999
Relay Texas for people with a hearing or speech disability: 7-1-1 or 800-735-2989
Online: Online Submission Form
Fax: 888-780-8099

File a Complaint with a Facility or Hospital Regulated by HHS

If you have questions or concerns about someone living in a:

Get Help Finding Information

Visit our Help Finding What You Are Looking For page where you'll find contact information for some of our most requested services including:

  • Help with your benefits or technical issues with the website
  • Questions about your Lone Star Card
  • Child care licensing questions
  • Certified Nurse Aid credentialing
  • Long-term care provider licensing information
  • Help with downloading a form
  • Technical issues with this website

Learn About Services (2-1-1 Texas)

Dialing 2-1-1 is a free, easy way to find out about services you can get in your area or through state programs.

If you can't connect to 2-1-1, call us toll-free at 877-541-7905. You can also visit the 2-1-1 Texas website to find the phone number to your local 2-1-1 area information center.

You may not be able to connect to 2-1-1 if:

  • You are calling from outside of Texas.
  • Your cell phone won't dial 2-1-1.
  • You use voice-over-IP (use the Internet to make calls).

Language Line

The 2-1-1 Texas language line allows Texans with a limited understanding of English to apply for benefits with the support of an interpreter in over 150 languages.

If the caller presses 0, they can choose from languages such as Vietnamese, Farsi, Somali, Arabic, Mandarin or French. They can also ask a live agent for an interpreter for other languages.

The interpreter will be conferenced in to convert information from English to the caller’s chosen language throughout the application process.

Open Records Requests

HHSC is committed to providing full access to public information. You can request records under the Texas Public Information Act by mail, fax or email. Read more about requesting records.

Press Office

José Andrés Araiza
Deputy Chief Press Officer

Report Abuse or Neglect

If you suspect a child has been abused or mistreated, you are required to report it to the Texas Department of Family and Protective Services or to a law enforcement agency. Please call 800-252-5400 or 9-1-1 if in immediate danger.

People Who are Older or Who Have Disabilities

Complaint and Incident Intake

Report Fraud, Waste or Abuse

Texas Veteran Liaison

Main Headquarters

Texas Health and Human Services are headquartered in Austin, Texas. If you need to contact someone at one of the main offices, also called state office headquarters, please use the addresses and phone numbers below.

Health and Human Services

Texas Health and Human Services (HHS) state office headquarters is located at:
North Austin Complex
4601 W. Guadalupe St.
Austin, TX 78751-3146
P.O. Box 13247
Austin, Texas 78711-3247
Main number: 512-424-6500
TTY number: 512-424-6597
Media calls: 512-424-6951

Texas Department of State Health Services

The Texas Department of State Health Services state office headquarters is located at:

1100 West 49th St.
Austin, Texas 78756-3199
P.O. Box 149347
Austin, Texas 78714-9347

Other DSHS contact information.

HHS Locations

Office Searches

Lists of Offices and Service Providers

Ombudsman Offices

Ombudsmen are trained to help people resolve issues with the services they receive.

HHS Regions

HHS is divided into 11 administrative regions, which are listed below by county. You also can view a map (PDF) that shows these same regions along with the area agencies on aging and the local intellectual and developmental disability authorities.

Region 1, High Plains

Armstrong, Bailey, Briscoe, Carson, Castro, Childress, Cochran, Collingsworth, Crosby, Dallam, Deaf Smith, Dickens, Donley, Floyd, Garza, Gray, Hale, Hall, Hansford, Hartley, Hemphill, Hockley, Hutchinson, King, Lamb, Lipscomb, Lubbock, Lynn, Moore, Motley, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, Terry, Wheeler, Yoakum

Region 2, Northwest Texas

Archer, Baylor, Brown, Callahan, Clay, Coleman, Comanche, Cottle, Eastland, Fisher, Foard, Hardeman, Haskell, Jack, Jones, Kent, Knox, Mitchell, Montague, Nolan, Runnels, Scurry, Shackelford, Stonewall, Stephens, Taylor, Throckmorton, Wichita, Wilbarger, Young

Region 3, Metroplex

Collin, Cooke, Dallas, Denton, Ellis, Erath, Fannin, Grayson, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell, Tarrant, Wise

Region 4, Upper East Texas

Anderson, Bowie, Camp, Cass, Cherokee, Delta, Franklin, Gregg, Harrison, Henderson, Hopkins, Lamar, Marion, Morris, Panola, Rains, Red River, Rusk, Smith, Titus, Upshur, Van Zandt, Wood

Region 5, Southeast Texas

Angelina, Hardin, Houston, Jasper, Jefferson, Nacogdoches, Newton, Orange, Polk, Sabine, San Augustine, San Jacinto, Shelby, Trinity, Tyler

Region 6, Gulf Coast

Austin, Brazoria, Chambers, Colorado, Fort Bend, Galveston, Harris, Liberty, Matagorda, Montgomery, Walker, Waller, Wharton

Region 7, Central Texas

Bastrop, Bell, Blanco, Bosque, Brazos, Burleson, Burnet, Caldwell, Coryell, Falls, Fayette, Freestone, Grimes, Hamilton, Hays, Hill, Lampasas, Lee, Leon, Limestone, Llano, Madison, McLennan, Milam, Mills, Robertson, San Saba, Travis, Washington, Williamson

Region 8, Upper South Texas

Atascosa, Bandera, Bexar, Calhoun, Comal, DeWitt, Dimmit, Edwards, Frio, Gillespie, Goliad, Gonzales, Guadalupe, Jackson, Karnes, Kendall, Kerr, Kinney, La Salle, Lavaca, Maverick, Medina, Real, Uvalde, Val Verde, Victoria, Wilson, Zavala

Region 9, West Texas

Andrews, Borden, Coke, Concho, Crane, Crockett, Dawson, Ector, Gaines, Glasscock, Howard, Irion, Kimble, Loving, Martin, Mason, McCulloch, Menard, Midland, Pecos, Reagan, Reeves, Schleicher, Sterling, Sutton, Terrell, Tom Green, Upton, Ward, Winkler

Region 10, Upper Rio Grande

Brewster, Culberson, El Paso, Hudspeth, Jeff Davis, Presidio

Region 11, Lower South Texas

Aransas, Bee, Brooks, Cameron, Duval, Hidalgo, Jim Hogg, Jim Wells, Kenedy, Kleberg, Live Oak, McMullen, Nueces, Refugio, San Patricio, Starr, Webb, Willacy, Zapata