Visit YourTexasBenefits.com or use the Your Texas Benefits mobile app to manage your benefits. You can get help with the website or with your benefits by calling 2-1-1 or 877-541-7905 (select your language and then Option 2).
Locate aging, disability, behavioral health, and intellectual or developmental disabilities service offices near you.
- AAA = Area Agency on Aging
- ADRC = Aging and Disability Resource Center
- LIDDA = Local Intellectual and Developmental Disability Authority
- LMHA = Local Mental Health Authority
Dialing 2-1-1 is a free, easy way to find out about services you can get in your area or through state programs.
If you can't connect to 2-1-1, call us toll-free at 877-541-7905. You can also visit the 2-1-1 Texas website to find the phone number to your local 2-1-1 area information center.
You may not be able to connect to 2-1-1 if:
- You are calling from outside of Texas.
- Your cell phone won't dial 2-1-1.
- You use voice-over-IP (use the Internet to make calls).
The 2-1-1 Texas language line allows Texans with a limited understanding of English to apply for benefits with the support of an interpreter in over 150 languages.
If the caller presses 0, they can choose from languages such as Vietnamese, Farsi, Somali, Arabic, Mandarin or French. They can also ask a live agent for an interpreter for other languages.
The interpreter will be conferenced in to convert information from English to the caller’s chosen language throughout the application process.
Find contact information for some of our most requested services including:
- Help with your benefits or technical issues with the YourTexasBenefits.com website
- Questions about your Lone Star Card
- Child care licensing questions
- Certified Nurse Aid credentialing
- Long-term care provider licensing information
- Help with downloading a form
- Technical issues with this website
HHS agencies across the state are ready and willing to assist people who need services, contractors who provide them and anyone with questions about the services we provide. Visit our HHS Locations page to find information on:
- HHS Main Headquarters
- DSHS Main Headquarters
- HHS Office Locations
- HHS Regions
HHSC is committed to providing full access to public information. You can request records under the Texas Public Information Act by mail, fax or email.
Contact the Civil Rights Office if you need to talk to someone about concerns of discrimination or would like to file a discrimination complaint.
- Call: 888-388-6332 or 512-438-4313
- Email the Civil Rights Office
- Fax: 512-438-5885
Civil Rights Office
Health and Human Services Commission
701 W. 51st Street, MC 1560
Austin, Texas 78751
I Need To ...
File a Complaint about an HHS Program or Service
If you have questions or are experiencing difficulty with your services from HHS, including Medicaid managed care, contact the Office of the Ombudsman.
Relay Texas for people with a hearing or speech disability: 7-1-1 or 800-735-2989
Online: Online Submission Form
P. O. Box 13247
Austin, TX 78711-3247
File a Complaint with a Facility or Hospital Regulated by HHS
If you have questions or concerns about someone living in a:
- State supported living center, contact the Office of the Independent Ombudsman for State Supported Living Centers.
- Assisted living facility or nursing home, contact the Texas Long-term Care Ombudsman.
- Facility regulated by HHS, file a complaint.
Report Abuse or Neglect
If you suspect a child has been abused or mistreated, you are required to report it to the Texas Department of Family and Protective Services or to a law enforcement agency. Please call 800-252-5400 or 9-1-1 if in immediate danger.
People Who are Older or Who Have Disabilities
Complaint and Incident Intake
Who Can Help Me?
Help for older adults and people with disabilities.
CHIP Processing Center
Texas Health and Human Services
P. O. Box 149024
Austin, TX 78714-9024
The escalation help line can help solve issues related to the STAR Kids managed care program.