From the headquarters in Austin to eligibility offices in the Rio Grande Valley to laboratories in the Panhandle, Health and Human Services employees are there to respond to the needs of Texans.
The professionals that staff health and human services agencies across the state are ready and willing to assist people who need services, contractors who provide them and anyone with questions about the services we provide. While the headquarters offices are located in Austin, there are offices across the state that serve Texans.
Note: If you are deaf, hard of hearing, or speech impaired you can call any Texas Health and Human Services office by using the relay service of your choice. The state of Texas offers Relay Texas which you can use by dialing 7-1-1 or 800-735-2989.
The state's health and human services agencies are committed to protecting your personal and private information. One way we do this is by using secure email to make sure your private information remains private. If you received a secure email from our agencies, please read these instructions on how to open it.
Civil Rights Office
Contact the Civil Rights Office if you need to talk to someone about concerns of discrimination or would like to file a discrimination complaint.
- Call: 1-888-388-6332 or 512-438-4313
- Email: HHSCivilRightsOffice@hhsc.state.tx.us
- Fax: 512-438-5885
- Mail:
Civil Rights Office
Health and Human Services Commission
4601 W. Guadalupe, MC 1560
Austin, Texas 78751
Customer Service
Medicaid client hotline
800-252-8263
CHIP call center
877-543-7669 or 800-647-6558
CHIP processing center
Texas Health and Human Services
P. O. Box 149024
Austin, TX 78714-9024
Your Texas Benefits
Find out the types of health and human services available, apply for benefits, and view your case. To check on the status of your benefits or application, call 2-1-1 or log-in to yourtexasbenefits.com.
MDCP/DBMD Escalation Line
844-999-9543
The MDCP/DBMD Escalation Help Line assists people with Medicaid who get benefits through the Medically Dependent Children Program (MDCP) or the Deaf Blind with Multiple Disabilities (DBMD) program.
The escalation help line can help solve issues related to the STAR Kids managed care program. Help can include answering questions about Medicaid fair hearings and continuing services while appealing.
File a Complaint
File a Complaint about an HHS Program or Service
If you have questions or are experiencing difficulty with your services from HHS, including Medicaid managed care, contact the Office of the Ombudsman.
Office of the Ombudsman
P. O. Box 13247
Austin, TX 78711-3247
Phone: 877-787-8999
Relay Texas for people with a hearing or speech disability: 7-1-1 or 800-735-2989
Online: Online Submission Form
Fax: 888-780-8099
File a Complaint with a Facility or Hospital Regulated by HHS
If you have questions or concerns about someone living in a:
- State supported living center, contact the Office of the Independent Ombudsman for State Supported Living Centers.
- Assisted living facility or nursing home, contact the Texas Long-term Care Ombudsman.
- Facility regulated by HHS, file a complaint.
Get Help Finding Information
Visit our Help Finding What You Are Looking For page where you'll find contact information for some of our most requested services including:
- Help with your benefits or technical issues with the YourTexasBenefits.com website
- Information on how COVID-19 may affect your benefits
- Questions about your Lone Star Card
- Child care licensing questions
- Certified Nurse Aid credentialing
- Long-term care provider licensing information
- Help with downloading a form
- Technical issues with this website
Learn About Services (2-1-1 Texas)
Dialing 2-1-1 is a free, easy way to find out about services you can get in your area or through state programs.
If you can't connect to 2-1-1, call us toll-free at 877-541-7905. You can also visit the 2-1-1 Texas website to find the phone number to your local 2-1-1 area information center.
You may not be able to connect to 2-1-1 if:
- You are calling from outside of Texas.
- Your cell phone won't dial 2-1-1.
- You use voice-over-IP (use the Internet to make calls)
Open Records Requests
HHSC is committed to providing full access to public information. You can request records under the Texas Public Information Act by mail, fax or email. Click here to learn about requesting records.
Press Office
José Andrés Araiza
Deputy Chief Press Officer
512-424-6951
PressOffice@hhs.texas.gov
Report Abuse or Neglect
If you suspect a child has been abused or mistreated, you are required to report it to the Texas Department of Family and Protective Services or to a law enforcement agency. Please call 800-252-5400 or 9-1-1 if in immediate danger.
People Who are Older or Who Have Disabilities
Complaint and Incident Intake
800-458-9858
Report Fraud, Waste or Abuse
Texas State Auditor's Office
800-TX-AUDIT
HHS Office of Inspector General
800-436-6184.
Texas Veteran Liaison
Main Headquarters
Texas Health and Human Services are headquartered in Austin, Texas. If you need to contact someone at one of the main offices, also called state office headquarters, please use the addresses and phone numbers below.
Health and Human Services
Texas Health and Human Services (HHS) state office headquarters is located at:
North Austin Complex
4601 W. Guadalupe St.
Austin, TX 78751-3146
P.O. Box 13247
Austin, Texas 78711-3247
Main number: 512-424-6500
TTY number: 512-424-6597
Media calls: 512-424-6951
Texas Department of State Health Services
The Texas Department of State Health Services state office headquarters is located at:
1100 West 49th St.
Austin, Texas 78756-3199
P.O. Box 149347
Austin, Texas 78714-9347
HHS Locations
Office Searches
- Long-term care services – Use this search to find long-term care regional offices, area agencies on aging, local intellectual and developmental disability authorities, and aging and disability resource centers. A printable version of this information, by county, also is available.
- Rehabilitation Services Offices – Use this search to find your nearest rehabilitation services office.
Lists of Offices and Service Providers
- Aging and Disability Resource Centers (ADRC) contract with HHS to provide information to Texans who are older or who have disabilities so they can find the right long-term care services. You also can call 855-937-2372.
- Area Agencies on Aging (AAA) contract with HHS to provide local services to anyone 60 and older and their caregivers. You also can call 800-252-9240.
- Community Services Regional Offices provide administrative support to community services contractors and enroll people in community services programs.
- DSHS Locations includes contact information for the health services regions, community mental health centers, public health organizations, and state hospitals.
- Local Intellectual and Developmental Disability Authorities contract with HHS to provide services to people who have intellectual and developmental disabilities.
- Regulatory Services Regional Offices provide administrative support to Regulatory Services staff in the regions.
- Service and Benefits Offices provides a searchable list of benefit offices around the state.
- State supported living centers provide campus-based direct services and supports to people with intellectual and developmental disabilities at 13 locations around the state.
Ombudsman Offices
Ombudsmen are trained to help people resolve issues with the services they receive.
- HHS Ombudsman is an impartial and confidential resource to help Texans resolve health and human services complaints and issues
- Independent Ombudsman for State Supported Living Centers secures the rights of residents of state supported living centers.
- Office of the Long-term Care Ombudsman advocates for the rights of nursing home and assisted living residents.
HHS Regions
HHS is divided into 11 administrative regions, which are listed below by county. You also can view a map in PDF format that shows these same regions along with the area agencies on aging and the local intellectual and developmental disability authorities.
Region 1, High Plains
Armstrong, Bailey, Briscoe, Carson, Castro, Childress, Cochran, Collingsworth, Crosby, Dallam, Deaf Smith, Dickens, Donley, Floyd, Garza, Gray, Hale, Hall, Hansford, Hartley, Hemphill, Hockley, Hutchinson, King, Lamb, Lipscomb, Lubbock, Lynn, Moore, Motley, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, Terry, Wheeler, Yoakum
Region 2, Northwest Texas
Archer, Baylor, Brown, Callahan, Clay, Coleman, Comanche, Cottle, Eastland, Fisher, Foard, Hardeman, Haskell, Jack, Jones, Kent, Knox, Mitchell, Montague, Nolan, Runnels, Scurry, Shackelford, Stonewall, Stephens, Taylor, Throckmorton, Wichita, Wilbarger, Young
Region 3, Metroplex
Collin, Cooke, Dallas, Denton, Ellis, Erath, Fannin, Grayson, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell, Tarrant, Wise
Region 4, Upper East Texas
Anderson, Bowie, Camp, Cass, Cherokee, Delta, Franklin, Gregg, Harrison, Henderson, Hopkins, Lamar, Marion, Morris, Panola, Rains, Red River, Rusk, Smith, Titus, Upshur, Van Zandt, Wood
Region 5, Southeast Texas
Angelina, Hardin, Houston, Jasper, Jefferson, Nacogdoches, Newton, Orange, Polk, Sabine, San Augustine, San Jacinto, Shelby, Trinity, Tyler
Region 6, Gulf Coast
Austin, Brazoria, Chambers, Colorado, Fort Bend, Galveston, Harris, Liberty, Matagorda, Montgomery, Walker, Waller, Wharton
Region 7, Central Texas
Bastrop, Bell, Blanco, Bosque, Brazos, Burleson, Burnet, Caldwell, Coryell, Falls, Fayette, Freestone, Grimes, Hamilton, Hays, Hill, Lampasas, Lee, Leon, Limestone, Llano, Madison, McLennan, Milam, Mills, Robertson, San Saba, Travis, Washington, Williamson
Region 8, Upper South Texas
Atascosa, Bandera, Bexar, Calhoun, Comal, DeWitt, Dimmit, Edwards, Frio, Gillespie, Goliad, Gonzales, Guadalupe, Jackson, Karnes, Kendall, Kerr, Kinney, La Salle, Lavaca, Maverick, Medina, Real, Uvalde, Val Verde, Victoria, Wilson, Zavala
Region 9, West Texas
Andrews, Borden, Coke, Concho, Crane, Crockett, Dawson, Ector, Gaines, Glasscock, Howard, Irion, Kimble, Loving, Martin, Mason, McCulloch, Menard, Midland, Pecos, Reagan, Reeves, Schleicher, Sterling, Sutton, Terrell, Tom Green, Upton, Ward, Winkler
Region 10, Upper Rio Grande
Brewster, Culberson, El Paso, Hudspeth, Jeff Davis, Presidio
Region 11, Lower South Texas
Aransas, Bee, Brooks, Cameron, Duval, Hidalgo, Jim Hogg, Jim Wells, Kenedy, Kleberg, Live Oak, McMullen, Nueces, Refugio, San Patricio, Starr, Webb, Willacy, Zapata