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The Critical Incident Management System is a reporting tool for providers to report critical incidents that replaces previous reporting systems. Critical incidents include abuse, neglect, or exploitation (ANE) allegations and non-ANE allegations like incidents involving law enforcement, emergency room visits or medication errors.

The HHS Centralized Background Check Unit is required to do background checks to find out if a person has a criminal history or an abuse and neglect history that might be a risk to the health and safety of children. Background checks are required for Child Care providers, Residential Child Care providers, and Foster and adoptive homes.

Information for Texas Family Care Providers

Information for Texas Emergency Response Services providers.

Information for Texas Community Attendant Services (CAS) providers.

FEI Systems will host a monthly provider demonstration webinar on April 9, 2024, from 10–11 a.m.

FEI Systems will host a monthly provider demonstration webinar on March 12, 2024, from 10–11 am.

FEI Systems recently updated the content covered in the monthly Critical Incident Management System (CIMS) Provider Demonstrations.

HHSC has posted the notice “Electronic Visit Verification (EVV) Transition: You Must Take Action Now!” (PDF) for program providers, financial management services agencies (FMSAs) and Consumer Directed Services (CDS) employers to review.

FEI Systems will continue to host monthly provider demonstration webinars at 10 a.m. through December 2023.

Beginning Nov. 1, waiver providers will be required to enter all critical incident reports into CIMS following your programs’ current reporting guidelines.

FEI Systems will host provider demonstration webinars at 10 a.m. on Sept. 13 and Oct. 11.

On Monday, Aug. 29, FEI Systems will send a mass email to CIMS users, providing a user ID and temporary password.

This letter notifies providers of the following important claims processing cutoff dates.

IL 2022-39 is posted on the HHS local intellectual and developmental disability authorities, Texas Home Living, Home and Community-based Services, Deaf Blind with Multiple Disabilities, Community Living Assistance and Support Services, Community Attendant Services, Emergency Response Services, and Home-Delivered Meals webpages.