Critical Incident Management System (CIMS™)

Introducing the Critical Incident Management System (CIMS™)

The Critical Incident Management System (CIMS™) is a reporting tool for providers to report critical incidents that replaces previous reporting systems. Critical incidents include abuse, neglect, or exploitation (ANE) allegations and non-ANE allegations like incidents involving law enforcement, emergency room visits or medication errors. Providers for the following programs will be required to use CIMS™:

  • Deaf Blind with Multiple Disabilities (DBMD)
  • Home and Community-based Services (HCS)
  • Texas Home Living (TxHmL)
  • Community Living Assistance and Support Services (CLASS)
  • Medically Dependent Children Program (MDCP)
  • STAR Kids MDCP / STAR Health MDCP
  • STAR+PLUS Home and Community Based Services (HCBS)
  • LIDDA General Revenue (GR) services

Providers are still required to report ANE allegations to the Department of Family and Protective Services (DFPS) per current reporting guidelines.

How CIMS™ Data Will Be Collected and Used

CIMS™ will comply with guidance issued by the Centers for Medicare and Medicaid Services (CMS):

How to Register New Providers in CIMS

To report critical incident data, a new provider must email CIMS and request access. Please include in the email the organization’s name, address, phone number, contract number, component code and National Provider Identifier. HHSC will work with the new provider to establish the new organization in CIMS and create new user account. Online training will be required for all new users before gaining access to the system.