Introducing the Critical Incident Management System
The Critical Incident Management System (CIMS™) is a reporting tool for providers to report critical incidents that replaces previous reporting systems. Critical incidents include abuse, neglect, or exploitation (ANE) allegations and non-ANE allegations like incidents involving law enforcement, emergency room visits or medication errors. Providers for the following programs will be required to use CIMS™:
- Deaf Blind with Multiple Disabilities (DBMD)
- Home and Community-based Services (HCS)
- Texas Home Living (TxHmL)
- Community Living Assistance and Support Services (CLASS)
- LIDDA General Revenue (GR) services
Providers are still required to report ANE allegations to the Department of Family and Protective Services (DFPS) per current reporting guidelines.
How CIMS™ Data Will Be Collected and Used
CIMS™ will comply with guidance issued by the Centers for Medicare and Medicaid Services (CMS):
- Quality Measurements and Reporting for 1915(c) Waiver Programs
- Guidance on 1115 Demonstrations or 1915(b) Waivers for Managed Care Long-Term Services and Supports Programs
How to Register New Providers in CIMS
To report critical incident data, a new provider must email CIMS and request access. Please include in the email the organization’s name, address, phone number, contract number, component code and National Provider Identifier. HHSC will work with the new provider to establish the new organization in CIMS and create new user account. Online training will be required for all new users before gaining access to the system.
Resources
Resources about CIMS™
Alerts and Information Letters
- CIMS Monthly Provider Demonstrations
- Information Letter No. 2023-19 (PDF)
- Information Letter No. 2022-23 (PDF)
Webinars and Training Materials
For additional information or questions, please email HHSC MCS Critical Incident Management Reporting System (CIMS).