Children with Special Health Care Needs Program

The Children with Special Health Care Needs Services Program helps children 20 and younger who have special health care needs and people with cystic fibrosis of any age improve their health, well-being and quality of life.

Focused on family-centered and community-based strategies, the program ensures families get services that honor and respect their cultural beliefs, traditions and values.

All services must be medically necessary. These include:

  • Medical
  • Mental health
  • Dental
  • Vision
  • Special medical equipment and supplies
  • Family support services
  • Community services
  • Case management

Who is Eligible for Services?

Anyone who:

  • Lives in Texas.
  • Is 20 or younger or any age with a diagnosis of cystic fibrosis.
  • Has an income level at or below 200 percent of the federal poverty level.
  • Has a medical condition that
    • Is expected to last at least one year
    • Will limit one or more major life activities
    • Requires a higher level of health care
    • Has physical symptoms. (Having only a mental, behavioral or emotional condition, or a delay in development won’t qualify).

How Do I Apply?

Apply through a local health service office in your region. Social workers are available to help with the process. Find your region. To find the office nearest you, see the Public Health Coverage List or Public Health Coverage Map.

The following must be submitted:

Application documents may be submitted to your regional office, or to CSHCN via the fax number and email address in the Contact Us section below. You may also mail your application documents to:

CSHCN Services Program
Eligibility Services
MC 1938
P.O. Box 149030
Austin, TX 78714-9947

If you are a parent of a child with special health care needs, you must also apply for benefits for your child under the Children’s Health Insurance Program and Medicaid.

Contact Us

Texas Medicaid Healthcare Partnership-CSHCN Services Program Phone
8 a.m. to 5 p.m. Central Time
Monday through Friday

Call this number if you:

  • Have questions regarding offered health care services or prior authorization requirements.
  • Are a current client and have been billed by your health care provider.
  • Are a current client and would like to request a copy of the Client Guide.

Program Helpline

Call this number if you are:

  • An applicant and have questions regarding our eligibility requirements, don’t have a case manager in your area or need an application.
  • Currently on our waiting list and need case management services.
  • A current client and have questions regarding your application renewal or Family Support Services.
  • A current client and need to report changes to your personal or household information.

Austin Area Local Phone

General Fax Number

Email Address

Mailing Address
CSHCN Services Program
MC 1938
P.O. Box 149030
Austin, TX 78714-9947