A hotline is continuously available phone service operated by trained and competent crisis staff that provides information, screening and intervention, support, and referrals to callers 24 hours a day, seven days a week. Any local mental health authority (LMHA) or local behavioral health authority (LBHA) providing hotline services for any portion of the day must be accredited by the American Association of Suicidology. LMHAs and LBHAs provide crisis hotline services for each of the counties they serve.
For information about 988, providers can go to HHSC’s 988 Suicide and Crisis Lifeline page.
American Association of Suicidology
- Information Item V, Crisis Services Standards (Word)
- Information Item V, Crisis Services Standards (PDF)