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    Topics: Long-term Care Providers, Reporting, Provider Self-reporting

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    Texas Health and Human Services Commission has introduced a new incidents submission portal for certain licensed and/or certified Texas Health and Human Services providers to submit incidents online to notify the agency if someone in their care has been or may be physically or mentally abused, neglected or exploited.

    Topics: Reporting, Provider Self-reporting, Safety

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    Licensed or certified Texas Health and Human Services providers must notify the agency if someone in their care has been or may be physically or mentally abused, neglected or exploited.  

    Topics: Reporting, Provider Self-reporting, Safety

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    The purpose of Complaint and Incident Intake is to provide efficient and effective services to all individuals and their family members by ensuring that their service options and complaints regarding the service delivery system are addressed in a timely manner.

    Topics: Reporting, Complaints, Safety

  • Pages
    Texas Health and Human Services Commission has introduced a new portal under the Texas Unified Licensure Information Portal for complaints against any provider that is licensed or certified by Texas Health and Human Services that has broken the rules.

    Topics: Reporting, Complaints, Safety

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    How to report suspected abuse or neglect of people who are older or who have disabilities, as well as concerns about home health and hospice agencies and intermediate care facilities.

    Topics: Reporting, Complaints, Safety

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    You can report suspected abuse or neglect of people who are older or who have disabilities. You can also report care concerns about home health and hospice agencies and intermediate care facilities.

    Topics: Reporting, Complaints, Safety

  • Pages
    The HHS Office of the Ombudsman helps resolve all HHS complaints.

    Topics: Reporting, Safety

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    The Office of the Ombudsman assists when a program's complaint process cannot or does not satisfactorily resolve the issue.

    Topics: Policy, Reporting, Complaints, Safety

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    Texas Health and Human Services employees champion the rights of those we serve. Our ombudsmen advocate for clients, investigators look in to reports of fraud, waste and abuse, and civil rights staff ensure that clients receive the benefits for which they qualify, regardless of their race, color, national origin, sex, age, religion, and disability, and in some cases political beliefs and sexual orientation ethnicity or abilities.

    Topics: Policy, Reporting