Past Provider Assistance Information

On Aug. 25, 2017, Hurricane Harvey hit the Texas coast and caused significant damage and flooding in numerous counties forcing many to evacuate to temporary locations. Texas Health and Human Services (HHS) is committed to sharing pertinent Hurricane Harvey information with you. The links and information below will help our providers and other stakeholders get services to those in need during this emergency situation.

Hurricane Harvey FAQ (PDF)


Children’s Health Insurance Program (CHIP)

The Centers for Medicare and Medicaid Services approved the state's request to waive CHIP co-payments for members with a permanent address in one of the Hurricane Harvey Federal Emergency Management Agency declared disaster counties. FEMA-declared disaster counties for Hurricane Harvey can be found online.

Co-payments are waived for services provided Aug. 25, 2017, through Nov. 30, 2017. Therefore, providers must not require or collect co-payments for CHIP members living in or displaced from a Hurricane Harvey FEMA-declared disaster county.

Managed care organizations will compensate providers for waived CHIP copays. HHSC has directed MCOs to establish a process no later than Nov. 15, 2017, and to collect a form from providers attesting that the co-pay was not collected. Providers should contact MCOs to learn about the process.

Electronic Visit Verification

View the News & Alerts section of the EVV web page for updates on verification procedures

Managed Care

If you have questions about managed care procedures related to the recent disaster, contact your managed care organization.


Texas State Board of Pharmacy

The Texas State Board of Pharmacy has issued information regarding emergency procedures for Hurricane Harvey on their website.