In the event a disaster strikes, HHSC will provide specific information on flexibilities invoked. Examples of flexibilities are expedited provider enrollment, waiving out-of-network provider limitations, extending prior authorizations, waiving CHIP enrollment fees and co-pays.
What to do if you are impacted by an event
If an event occurs and you are impacted in a way that requires flexibility from your contract or daily course of business:
Proceed with your normal provider and MCO communications processes.
Provider Contacts:
- Managed care providers - MCOs with whom you are credentialed
- Fee-for-service providers - TMHP
- Waiver providers - HHSC representatives for your waiver program
MCO Contacts:
- Your Managed Care Compliance and Operations team
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