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Effective Date: 
6/2016

Documents

Instructions

Updated: 10/2019

Purpose

  • To serve as one of the Texas Health and Human Services Commission’s (HHSC's) primary method of training Electronic Benefit Transfer (EBT) cardholders in using the Lone Star Card.
  • To provide written notice of the EBT information given to the household.

Procedure

When to Prepare

At the interview, staff provides the Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) household with the EBT training pamphlet.

The EBT vendor includes the EBT training pamphlet when mailing the Lone Star Card to a new cardholder.

Number of Copies and Transmittal

Give the household one copy.

Form Retention

No requirement.

Detailed Instructions

At the interview, staff explains the information found in the EBT training pamphlet according to the guidelines in Texas Works Handbook, B-239.1, Advisor Interview Requirements for Client Training, even if the application is pended.