An official State of Texas website.
Revision 22-1; Effective January 31, 2022
Program Support Unit (PSU) staff must notify the PSU supervisor by email if an individual service plan (ISP) record is invalidated or terminated in error in the Texas Medicaid & Healthcare Partnership (TMHP) Long Term Care Online Portal (LTCOP). The email must include the following:
- an email subject line that reads: “TMHP ISP Restart Requested for XXX.XXX [first three letters of the applicant or member’s first and last name].” For example, the email subject line for a restart request for Ann Smith would be “TMHP ISP Restart Request for ANN.SMI”;
- applicant’s or member’s name;
- Medicaid identification (ID) number or Social Security Number (SSN);
- the ISP record’s document locator number (DLN) number; and
- an explanation of the error and reason for restart request. The explanation of the restart request must include the correct termination date if the ISP record was terminated on an incorrect date.
Refer to Appendix I, PSU User Guide for the SK-ISP Form, for additional direction on moving an ISP record into an invalidated or terminated status in the TMHP LTCOP.