Reports and Presentations

This report provides findings and recommendations from the 2023 Utilization Review of the STAR+PLUS Managed Care Program.

This report provides findings and recommendations from the 2022 Utilization Review of the STAR+PLUS Managed Care program.

This report is issued to inform the public of the work of the State Long-Term Care Ombudsman Program on behalf of residents of nursing facilities and assisted living facilities. The report includes information and findings relating to the problems and concerns of residents and recommendations to solve the problems, resolve the concerns, and improve the quality of the residents’ care and lives.

This report provides findings and recommendations from the 2021 Utilization Review of the STAR+PLUS Managed Care program.

This report is issued by the Office of the State Long-Term Care Ombudsman to describe the program's activities, including complaint resolution on behalf of nursing and assisted living facility residents. It contains recommendations from the office regarding the rights, care and other issues related to residents.

This report provides preliminary findings from the 2020 utilization review of the STAR+PLUS Managed Care program.

This report provides findings and recommendations from the 2019 utilization review of the STAR+PLUS Managed Care program.

This report is issued by the Office of the State Long-Term Care Ombudsman to describe the program's activities, including complaint resolution on behalf of nursing and assisted living facility residents. It contains recommendations from the office regarding the rights, care and other issues related to residents.