IDD Operations Portal Resources


IDD Operations Portal User Guide (PDF)

Training Webinars

IDD Operations Portal Provider Training- CLASS/DBMD

IDD Operations Portal Provider Training- HCS/TxHmL/ICF-IID/CFC Non-Waiver 

Official Communications

Information Letter – CLASS/DBMD

Information Letter – HCS/TxHmL/ICF-IID/CFC Non-Waiver

Technical Issues

Address technical issues to A member of the portal coordination team will reply as soon as possible.

Procedural Issues

Address concerns regarding packets and workflow to the message lines. A reviewer will contact you as soon as possible.

Message line for UR: 512-438-4896

Message line for PES: 512-438-2484