Revision 24-4; Effective Oct.1, 2024

All Programs except TP 33, TP 34, TP 35, TP 43, TP 44, TP 45, TP 48 and TP 56

Verify the actual physical address of a household at each application and redetermination.

Verify the last month any benefits were issued when an applicant recently moved to Texas from another state.

When staff cannot verify residence with readily available evidence, they must:

  • contact the landlord, neighbors, or other sources of reliable information; or
  • observe personal effects and living arrangements.

Note: If any household residence is questionable, staff may require the household provide a more reliable source of verification, such as one of the primary verification sources. Do not restrict the additional verification requested to a specific source from that list.

TANF and Medical Programs

Determine if the household plans to remain in Texas at each application and redetermination.

TP 40

Postpone verifying residence if trying to meet expedited service time frames.

TP 33, TP 34, TP 35, TP 43, TP 44, TP 45, TP 48 and TP 56

Verify residency using the household’s statement, unless questionable.

Related Policy

Prudent Person Principle, A-137
Expedited Service, A-140
Special Treatment for Households Meeting Categorical Eligibility Criteria, B-472
Questionable Information, C-920

A-761 Verification Sources

Revision 22-2; Effective April 1, 2022

All Programs except Children’s Medicaid

The following are acceptable sources to verify the household's current address:

  • utility bills or utility company records;
  • rent receipt or statement from non-relative landlord;
  • mortgage receipt or statement from mortgage company;
  • valid Texas driver license or Department of Public Safety (DPS) identification card;
  • Data Broker residence reported on the DPS data field;
  • Department of Motor Vehicles record;
  • school records;
  • voter registration card;
  • statement from child care provider;
  • employment records or statement from employer;
  • official records confirming ownership of property;
  • home visit;
  • SOLQ for Social Security benefit recipients, including those receiving Medicare;
  • item of mail with household name and address;
  • other HHSC correspondence the applicant can provide showing the household received it at the applicant's current Texas address;
  • inquiry into Office of the Attorney General (OAG), Texas Workforce Commission (TWC) or another entity’s automated system, outside of HHSC, showing the same Texas address currently reported by the household;
  • a local landline number the applicant provides (not a cell phone number) that is either listed in the phone book or an online directory with the same Texas address the household currently reports, or the household can be contacted at that local phone number when conducting a phone interview;
  • searches resulting in a match between the address and the phone number provided by the applicant using the Data Broker Search Options Menu, Telephone Number Search;
  • post office records;
  • city or crisscross directory;
  • church records; or
  • statement from non-relative.

Exception: Self-declaration of residence is acceptable when certifying a child for TP 56, MA - Medically Needy with Spend Down.

TANF and Medical Programs

The applicant's statement of intent to remain in Texas is acceptable.

Children's Medicaid

Self-declaration.

Related Policy

Questionable Information, C-920
Providing Verification, C-930