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B—331 Cancelling Benefits in EBT Accounts
Revision 23-3; Effective July 1, 2023
TANF and SNAP
When a Temporary Assistance for Needy Families (TANF) or Supplemental Nutrition Assistance Program (SNAP) household moves out of state before the end of the month, cancel the next month's benefits.
TANF
When a TANF household moves out of state on or after the first day of the month but before that month’s benefit accessibility date, the cardholder can use the Lone Star Card to access benefits at retailers in other states.
If the cardholder cannot find a retailer that accepts the Lone Star Card, a benefit conversion warrant (full month's benefit amount only) may be mailed to the household's new address. Perform inquiry in the EBT system to determine if the household accessed that month's benefits.
When the agency receives the report of the move:
- deny the EDG; and
- advise the cardholder to withdraw the balance from the EBT account.
| If the household is ... | then ... |
|---|---|
| ineligible for the next month's benefits because the household left the state before the end of the previous month, | cancel the next month's benefits. |
| eligible for the next month's benefit but unable to use the Lone Star Card out of state, | cancel the next month's benefits and reissue with a conversion warrant to the new address. |
Do not consider a benefit cancelled until TIERS inquiry confirms cancellation.
Follow policy for deleting months when cancelling benefits for a person whose months count toward a time limit.
SNAP
HHSC cannot cancel benefits in a food account on or after the accessibility date.
When the agency receives a report that the person moved out of state, determine if the move is temporary or permanent. If the move is permanent, deny the EDG.
The cardholder can use the Lone Star Card to access benefits at retailers in other states.
Use the TIERS Benefit Issuance – Maintain EBT Benefits – EBT Cancellation pages to cancel the next month’s benefits.
Do not consider a benefit cancelled until TIERS inquiry confirms cancellation.
Related Policy
Moves Out of Texas, A-740
Temporary Visits Out of Texas, A-750
Deleting Months When TANF Benefits are Cancelled or Recouped, A-2533.1
Explanation of Cardholder Responsibilities at Interview, B-239.1
Cancelling Benefits Not Used by EBT, B-332
Using Benefits Out of State, B-350
Documentation Requirements, B-390
B—332 Cancelling Benefits Not Issued by EBT
Revision 13-3; Effective July 1, 2013
TANF
If an individual returns a warrant,
- give the individual the original Form H4100, Money Receipt; and
- send the first copy of Form H4100, the warrant, and Form H1008-A, Warrant Inquiry/EBT Benefit Conversion and Affidavit for Non-receipt of Warrant, explaining the reason for the returned warrant to Fiscal Management, Mail Code 3500.