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If you have concerns or are unhappy with your health or dental plan or the services you receive, you can submit a complaint.

The IDD Ombudsman can answer questions and help you resolve a complaint about the Home and Community-based Services program, the Texas Home Living program or local IDD authority services.

The fair hearing process begins with asking for an appeal, which can be requested for many of the actions or inactions that happen to SNAP food benefits, Temporary Assistance for Needy Families, Medicaid, or other state-issued benefits or services.

If you are having problems getting behavioral services, including care for mental health conditions and substance use disorders, the Ombudsman for Behavioral Health can help. We can answer questions and help you resolve a complaint about services received at a state hospital or a community mental health center . We can also help you with concerns about access to behavioral health care through your health insurance plan, whether it is a private plan or a public plan like Medicaid.

Family partner support services are for the primary caregiver of a child who is receiving mental health services.

The purpose of Complaint and Incident Intake is to provide efficient and effective services to all individuals and their family members by ensuring that their service options and complaints regarding the service delivery system are addressed in a timely manner.

This information will help guide you in making complaints with state agencies other than Texas Health and Human Services.

This page contains information on how to report suspected fraud or misuse of state resources as well as frequently-asked questions.

You can report suspected abuse or neglect of people who are older or who have disabilities. You can also report care concerns about home health and hospice agencies and intermediate care facilities.

The HHS Ombudsman provide a variety of publications to assist Texans experiencing issues with services.

The HHS Office of the Ombudsman helps resolve all HHS complaints.

The Civil Rights Office Brochure informs people who apply for or receive Texas Health and Human Services benefits and services about their civil rights and how to file a discrimination complaint. 

All Texas HHS offices and contractors providing in-person services must display certain posters related to civil rights. State HHS program offices and contractors that administer U.S. Department of Agriculture (USDA) programs must display the USDA “And Justice for All” poster in addition to the civil rights posters.

These agencies are committed to protecting your civil rights, as defined by law. HHS agencies and their contractors and licensees must not discriminate against you in the provision of services, directly or through contractual or other arrangements.

Information on how to file a discrimination complaint with HHS or a Federal agency.