Civil Rights Office

Our Mission

The HHSC Civil Rights Office works to promote a diverse environment, free of discrimination in employment, programs, and services.

This webpage explains responsibilities of the Civil Rights Office as they relate to providing services and service delivery.  

Texas health and human services agencies are committed to providing help to people applying for benefits and clients in a fair and equitable manner. Service contractors, and any other agency or organization participating in a health and human services program by contract or other arrangement, must also comply with federal and state civil rights laws and regulations.

What We Do

As it relates to the delivery of services, the Civil Rights Office has the following responsibilities:

  • Investigate complaints of discrimination made by clients and people applying for benefits.
  • Respond to inquiries from clients and people applying for benefits about civil rights.
  • Provide training and guidance to staff who provide services.
  • Take other appropriate steps and actions to ensure compliance with civil rights laws and regulations to prevent discrimination in the provision of services.
  • Conduct periodic compliance reviews of offices, programs, and contractors to ensure accessibility of programs and services.

Civil Rights Protection

Agency policies, as well as federal and state laws and regulations, protect clients and people applying for benefits from discrimination based on one or more of the following protected classes:

  • Race
  • Color
  • National origin
  • Sex
  • Age
  • Religion
  • Disability
  • Political beliefs*
  • Sexual orientation*

*Political beliefs and sexual orientation do not apply to all programs and services. Please contact the Civil Rights Office to learn more.

Civil Rights Office
Health and Human Services Commission
701 W. 51st Street, MC W206
Austin, Texas 78751
Phone: 1-888-388-6332 or 512-438-4313
Fax: 512-438-5885