This End of Continuous Medicaid Coverage Ambassador Toolkit is available to help members, providers, health plans, and advocates prepare for the end of continuous Medicaid coverage. The toolkit also contains information for recipients on the end of SNAP Emergency Allotments.
Key Messages – Actions Members Can Take Now
- Medicaid members should look out for renewal notices mailed in a yellow envelope that says “Action Required” in red or sent electronically to members signed up for electronic notices.
- Members will need to complete and return renewal packets and requests for information on time.
- Contact HHSC to report any changes (such as contact information, pregnancy or household changes) as soon as possible.
Member FAQs
Member Talking Points
Member Informational Handouts
- Create a Your Texas Benefits Account Handout in English (PDF)
- Renew Your Benefits Handout in English (PDF)
- Report Changes Handout in English (PDF)
- Your Texas Benefits Mobile App Lone Star Card Handout in English (PDF)
- Reset your password on YourTexasBenefits.com Handout in English (PDF)
- Create a Your Texas Benefits Account Handout in Spanish (PDF)
- Renew Your Benefits Handout in Spanish (PDF)
- Report Changes Handout in Spanish (PDF)
- Your Texas Benefits Mobile App Lone Star Card Handout in Spanish (PDF)
- Reset your password on YourTexasBenefits.com Handout in Spanish (PDF)
Notices and Envelopes
- Yellow Envelope (PDF): This is an image of the yellow envelope that recipients will receive via mail to update their contact information, complete their renewal or submit other information.
- Sample Eligibility Notice in English (PDF)
- Sample Eligibility Notice in Spanish (PDF)
End of Continuous Medicaid Coverage Flyer
Information Sheet for Providers
Social Media Graphics and Messages
- Social media graphics and messages in English (DOCX)
- Social media graphics and messages in Spanish (DOCX)