Coronavirus (COVID-19) Provider Information

An End of Continuous Medicaid Coverage Ambassador Toolkit is available to help members, providers, health plans, and advocates prepare for the end of continuous Medicaid coverage.

Medicaid CHIP COVID-19 Information Sessions

Hear about the actions taken to implement federal flexibilities in response to the COVID-19 pandemic, including the 1135, Appendix K and 1115 options. Learn more.

This page provides information on flexibilities that may be requested of providers and how they can best assist those impacted by the coronavirus.

This is a rapidly evolving situation and information will be updated as it becomes available. Check back often for the latest details and what providers need to know about COVID‑19. See also the DSHS website for the latest developments on COVID‑19.

Behavioral Health Services

HHSC is working to provide guidance and support during this health crisis and is working diligently to address concerns and questions. Behavioral Health Services is maintaining a COVID-19 Provider Issues Management Log and FAQ document to respond and support providers. Check this website frequently for updated information.

Medicaid and CHIP Services

Visit the Medicaid & CHIP Services page for more program specific COVID-19 information.

Regulatory Services

Incident Reporting

HHS regulated providers can self-report incidents affecting resident health/safety, including issues related to COVID-19, online to the Health and Human Services Commission or by calling 1-800-458-9858.

Nursing Facilities (NF)

Assisted Living Facilities (ALF)

Intermediate Care Facilities (ICF/IID)

Day Activity and Health Services (DAHS)

Home and Community-based Services (HCS) and Texas Home Living (TxHmL)

Community-based Programs

Additional Guidance and Resources

Shelter-in-Place and Stay-at-Home Orders for HHSC Providers, Vendors and Contractors 

HHSC Provider, Vendor and Provider Contractor Guidance for Shelter-in-Place and Stay-at-Home Orders

All mission-essential workers for HHSC, providers, vendors and contractors whose work cannot be performed through teleworking must continue to report to their work or duty stations, including in areas where local government authorities have issued shelter-in-place or stay-at-home orders. It is critical that workers for HHSC providers, vendors and contractors continue to provide the life-sustaining and lifesaving care and benefits our clients need. It is equally critical that HHSC providers, vendors and contractors provide their workers with a safe and healthy environment in which to work. To protect those workers reporting to HHSC offices and facilities, the agency is requiring additional efforts to sanitize workspaces, implement CDC social distancing measures, and limit face-to-face interaction with clients and patients as much as possible through temporary measures, such as waiving certain interview processes and prohibiting visitors to HHSC-operated and licensed facilities.

For more specific guidance, please contact the particular HHSC program or department your services involve.