Coronavirus (COVID-19) Information for People Receiving Services

For health-related COVID-19 information

Visit the DSHS website

Find COVID-19 mental health resources.

Learn more

For information about COVID-19, call 2-1-1 and select Option 6.

This page provides information to Texans receiving HHS services. HHS has provided guidance to child care facilities, long-term care facilities, and other entities that our agency regulates. You can find that guidance here.

This is a rapidly evolving situation and information will be updated as it becomes available. Check back often for the latest details and what you need to know about COVID‑19. See also the DSHS website for the latest developments on COVID‑19.

Aging Services

HHS is providing information on Being Informed and Staying Connected (PDF) and Nutrition Resources for Staying Healthy (PDF) for older adults social distancing during COVID-19.

Texas HHSC is launching the Know Your Neighbor campaign to encourage connection and engagement with older neighbors while remaining safe during the COVID-19 pandemic. Learn more.

Visit the Area Agencies on Aging page for more information on Area Agencies on Aging and COVID-19.

Tips to safely stay connected to a person living in a nursing or assisted living facility during the COVID-19 pandemic (PDF).

Information on Medicaid and stimulus checks for Medicaid-eligible residents of a nursing or assisted living facility and their family members (PDF).

Crisis Counseling

While many are concerned with the coronavirus specifically, difficult feelings can also emerge due to uncertainty about financial and employment circumstances; stressors like grief and loss, decision-making and school and child care closures; and adjusting to what some are referring to as the “new normal.”

Where Can I Get Help?

In a statewide response to COVID-19, multiple local mental health authorities are providing crisis counseling services to all persons seeking mental health support and referral services. All persons seeking services may also call the statewide COVID-19 Mental Health Support Line (PDF), 833-986-1919, available 24 hours a day, 7 days a week, or contact their local mental health authority for assistance.


Healthy Texas Women/Family Planning Program

COVID-19 benefits are available for Healthy Texas Women and Family Planning Program clients and providers. Read the COVID-19 program updates (PDF).

Medicaid & CHIP Services

Medicaid recipients will continue to have coverage during the federally-declared public health emergency. (The only exceptions would be for recipients who no longer reside in Texas, voluntarily leave the program, or are deceased.)

Medicaid recipients who have renewals due during the pandemic will get a notice on the next steps to take to maintain their coverage after the pandemic ends.

Beginning in February 2021, HHS will resume transitioning Medicaid recipients to a different type of Medicaid coverage if they are no longer eligible for their current type of Medicaid. If a Medicaid recipient is no longer eligible for any type of Medicaid they will continue to with their current type of Medicaid coverage until the public health emergency ends.

Medicaid recipients will be sent a notice if anything changes for them and if they need to take any action.

Visit the Medicaid & CHIP Services page for more program specific COVID-19 information.

Pandemic-EBT (P-EBT)

Due to school closures, families may be eligible for assistance through Pandemic Electronic Benefit Transfer (P-EBT). Households receiving SNAP food benefits and children who received free or reduced-price meals may be eligible for a one-time benefit. Visit the P-EBT page for more information.

SNAP Benefits

Due to the public health emergency, all SNAP recipients will get the maximum amount for their household size for June. To see the maximum amounts, visit the SNAP Food Benefits page.

SNAP Online Purchasing Pilot

The SNAP Online Purchasing Pilot allows SNAP recipients in Texas to buy food online . This will make it easier to get food by having the option to have food for pick up or delivery. Learn more about the SNAP Online Purchasing Pilot.

Reporting a Complaint about an HHS Service Provider

To report health and safety concerns about HHS regulated providers – including concerns related to COVID-19 response – the public can report concerns online to the Health and Human Services Commission or by calling 1-800-458-9858.

Visit the Complaint and Incident Intake page to learn more about filing a complaint about an HHS services provider.

HCSSA Clients: Requesting PPE and Your Rights (PDF)