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Protect yourself against Lone Star Card fraud. Clients have reported being a victim of different kinds of fraud, such as having their card numbers and PIN stolen.
Use the tips below to avoid fraud:
- Protect your Lone Star Card. Keep it in a safe place and don’t write your PIN on your card or card sleeve. Never share your card or PIN with others.
- Review your purchases and check your card balance frequently by calling the Lone Star Help Desk at 800-777-7328, or logging into your account at Your Texas Benefits or on the Your Texas Benefits mobile app.
- Reset your PIN often by calling the Lone Star Help Desk or using the Your Texas Benefits mobile app. It's recommended that you change your PIN at least once a month.
- Freeze, unfreeze and request a new card by calling the Lone Star Card Help Desk or using the Your Texas Benefits mobile app.
- The Texas Health and Human Services Commission (HHSC) and the Lone Star Help Desk will never reach out by phone, text or email to ask for your card number or PIN.
- If you see suspicious activity or see something unusual at a card reader, report it to the retailer immediately.
- When you’re at a store and about to swipe your Lone Star Card, look at the card reader closely to see if anything looks unusual. Parts can be added to the readers that steal your information.
- Review information about “skimming” on the FBI web page. Skimming is when a device is put on a card reader to steal your information.
Have you been a victim of fraud with your Lone Star Card?
SNAP recipients who think they had their benefits stolen due to fraud may be eligible to have them replaced. Learn more about SNAP replacement benefits due to fraud.
If you think you’ve been a victim of fraud with your Lone Star Card, take immediate action. Call the Lone Star Help Desk at 800-777-7328 to change your PIN and cancel your card. Then call 2-1-1, select a language, and choose option 3 to report the fraud to the HHSC Office of the Inspector General. You should also contact local law enforcement.
If you’re in need of assistance with food, contact a local food bank or food pantry. Food banks not only help with food, but they might also be able to help with employment, housing or utility assistance. If you need to find help in your area, call 2-1-1, select a language, and choose option 1. You also can visit 211 Texas.