How to Reach HIPP

The person in your family who receives employer-sponsored health insurance needs to call HIPP first. That person must tell us who we can talk to about your family’s case. That person must either call HIPP to provide verbal consent or send in a completed consent form.

Always include your name and case number on every page when sending documents to HIPP. Only send copies when mailing documents to HIPP. We cannot return paper documents.


  • The HIPP Helpline at 800-440-0493 is available Monday through Friday, from 7 a.m. to 7 p.m. Central Time, to answer questions from members, providers or employers.
  • If you are a current Medicaid member, it may be helpful have your case number or Medicaid ID available when you call.
  • If you have a speech or hearing disability, use the relay service of your choice. The state of Texas offers Relay Texas at 7-1-1.


866-409-1188, available 24/7.

Allow 1 to 2 work days for HIPP to review the fax. It’s best to use our fax cover sheet.


P.O. Box 201120
Austin, TX 78720-9774

Email to Submit Documents

Please note this email address is only for submitting documents. For general inquiries or questions, please call the number above.

Please submit documentation in PDF or TIF format to ensure clear and concise information is received for HIPP review. Documents submitted by email as an image are typically not legible, which may delay HIPP case review if documents must be resubmitted.

Allow 1 to 2 work days for HIPP to review the email. Always include your name and case number in your email.