For information on submitting a formal complaint, follow the procedures outlined in the ECI Parent Handbook (PDF) or call the HHS Office of the Ombudsman at 877-787-8999, select a language, and then select Option 3. You can also submit your request online.
Contact ECI at 512-438-2900 when you need clarification of:
- State and federal policies and rules
- Arrangement for due process hearings
- Complaint investigations
- Mediations related to services for children with developmental delays