Process for Making a Complaint About ECI

For information on submitting a formal complaint, follow the procedures outlined in the ECI Parent Handbook (PDF) or call the HHS Office of the Ombudsman at 877-787-8999, select a language, and then select Option 3. You can also submit your request online.

Contact ECI at 512-424-6580 when you need clarification of:

  • State and federal policies and rules
  • Arrangement for due process hearings
  • Complaint investigations
  • Mediations related to services for children with developmental delays