Documents
Instructions
Updated: 7/2024
Purpose
- To notify SNAP households of unusual EBT activity due to a high number of replacement Lone Star Card Requests.
- To notify SNAP households when a fifth replacement Lone Star Card is requested, the Office of Inspector General (OIG) will be notified and may investigate the household.
- To provide a reminder to SNAP households about what constitutes Lone Star Card trafficking.
Procedure
When to Prepare
After initial card issuance to a primary or secondary cardholder, the print vendor sends this notice to SNAP households when they receive four replacement Lone Star Cards in a 12-month period.
Number of Copies
Save a copy in the electronic case record.
Transmittal
Send one copy to the household.