Form HRG-83, SSN Maintenance Memorandum

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Effective Date: 3/2019



Updated: 1/2019



To notify clients that HHSC is unable to resolve a discrepancy between the Social Security number (SSN) information on TIERS records and Social Security Administration (SSA) records. The discrepancy is caused by:

  • a difference in names;
  • a difference in birthdates; or
  • a difference in gender.


The Texas Integrated Eligibility Redesign System (TIERS) generated RG-83 when staff are unable validate a recipient’s SSN when processing clear Alert 268, Social Security Administration Unable to Verify SSN (RG-83) or Alert 269, Duplicate SSN for Individual Number.

TIERS pre-populates the form with the name and address.


  • The form is only generated by TIERS and is mailed to the clients.
  • Staff may reprint the form if a household requests a copy from TIERS History Correspondence.
  • TIERS will not allow staff to generate the form in Manual Correspondence.

Form Retention

TIERS maintains a copy of the form in History Correspondence.