Form 2606, Managed Care Enrollment Processing Delay

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Documents

Effective Date: 8/2020

Instructions

Effective: 7/2024

Purpose

Program Support Unit (PSU) staff may mail:

This provides notice to the applicant or member that completion of Form H1200 is required.

Procedure

When to Prepare

Prepare and mail Form 2606 and Form 2606-S with Form H1200 to the applicant or member within two business days of PSU staff:

  • receiving an unsigned Form H1200 from an applicant without an active type of assistance (TOA) or an applicant with Children’s Health Insurance Program (CHIP) in Texas Integrated Eligibility Redesign System (TIERS); and
  • determining that the applicant or member has lost Medicaid eligibility and Form H1200 is required. This applies to all Supplemental Security Income (SSI) denials and as applicable for medical assistance only (MAO) denials.

Copies and Transmittal

PSU staff mail the original Form 2606 and Form 2606-S to the applicant, member, guardian, legally authorized representative (LAR), authorized representative (AR) or medical consenter. PSU staff upload an electronic copy of Form 2606 to the Health and Human Services (HHS) Enterprise Administrative Report and Tracking System (HEART) case record, following the instructions in Appendix XXXIII, STAR+PLUS HEART Naming Conventions for STAR+PLUS HCBS program or Appendix XVIII, STAR Kids HEART Naming Conventions, for MDCP.

Form Retention

HEART is the repository for the electronic case record. Paper copies of Form 2606 and Form 2606-S are not retained. PSU staff upload a copy of the completed Form 2606 to the HEART case record, following the instructions in Appendix XXXIII for STAR+PLUS HCBS program or Appendix XVIII for MDCP, the same date Form 2606 and Form 2606-S are mailed to the applicant, member, guardian, LAR, AR or medical consenter. PSU staff dispose of paper copies of Form 2606 and Form 2606-S by following established procedures for the destruction of confidential data as described in the HHS Computer Usage and Information Security Training.

Supply Source

Forms 2606 and 2606-S are found in the STAR+PLUS Program Support Unit Operational Procedures Handbook (SPOPH) and STAR Kids Program Support Unit Operational Procedures Handbook (SKOPH).

Detailed Instructions

Date of Notice — Enter the date the form is completed and mailed to the applicant, member, guardian, LAR, AR or medical consenter. The 30th day from this date will auto-populate in the body of the form once this field is entered. The auto-populated date may be adjusted by entering a new date, if necessary.

HHSC Staff — Enter PSU staff name.

Office Address — Enter the mailing address for PSU staff.

Program Support Unit Fax Number — Enter the direct fax number for PSU staff.

Program Support Unit Phone Number — Enter the direct phone number of PSU staff mailing the form.

Name and Address — Enter the applicant, member, guardian, LAR, AR or medical consenter’s name and address. The applicant’s or member’s name must also be included for identification purposes if the guardian, LAR, AR or medical consenter’s name is used. This will be the address of the medical consenter, provided by the STAR Health managed care organization (MCO) for STAR Health.

Program Type — Select STAR+PLUS Home and Community Based Services (HCBS) Program or Medically Dependent Children Program (MDCP). The program will auto-populate in the body of the form once the Program Type field is entered.

There has been a delay in processing your application for — Select STAR+PLUS HCBS Program or MDCP from the drop-down box. The program will auto-populate in the body of the form once the Program Type field has been selected.

Failure to complete, sign and return Form H1200 to HHSC by [DATE] — Enter the date Form H1200 must be returned to HHSC by the individual, applicant or member. A date will auto-populate in the body of the form once the Program Type field has been selected. The Failure to complete, sign and return Form H1200 to HHSC by [DATE] field will auto-populate as the 30th day from the date entered in the Date of Notice field. The auto-populated date may be adjusted by entering a new date, if necessary.