Form H1013, Electronic Correspondence Confirmation Letter

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Effective Date
H1013.pdf (186.83 KB)
H1013-S.pdf (187.36 KB)


Updated: 7/2016


  • To confirm an individual's request to receive correspondence from the agency electronically.
  • To notify the individual of how alerts will be transmitted when a new electronic notice has posted to the individual's account.
  • To notify the individual how to go back to receiving notices by mail.

When to Prepare

The Texas Integrated Eligibility Redesign System (TIERS) will generate Form H1013 when an individual chooses to view notices electronically rather than getting them by mail. Form H1013 contains the individual’s name and case number and displays the following instructions:

"You chose to view your notices on instead of getting them in the mail.

  • When a notice is posted to your account, we will let you know by sending a text message or an email, depending on what you picked.
  • To view the notices, log in to and go to Letters and Forms. Not all notices will be on You may still get some in the mail.

To go back to getting all your notices in the mail, you can:

  • Log in to your account on and go to Manage Messages.

Call 2-1-1 or 1-877-541-7905 (after you pick a language, press 2).

  • Go to an HHSC benefits office: Offices are open Monday to Friday, 8 a.m. to 5 p.m. To find an office, you can either: (a) go to and click on Find an office or (b) call 2-1-1 or 1-877-541-7905 (after you pick a language, press 1)."


Form H1013 is a pre-populated form generated from TIERS and mailed to the individual.
Form Retention
See the Texas Works Manager's Guide.