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The Critical Incident Management System is a reporting tool for providers to report critical incidents that replaces previous reporting systems. Critical incidents include abuse, neglect, or exploitation (ANE) allegations and non-ANE allegations like incidents involving law enforcement, emergency room visits or medication errors.

Information about Texas Child Day Care Provider licensing and regulation.

Resources for Texas PACE program providers

Home Delivered Meals provides nutritious noontime meals delivered to people in their homes on a scheduled basis. Meals may also be delivered to a location other than an individual's home, provided the location is within the provider's service area and is approved by the case worker. Those eligible for HDM are aged 18 years or older. An interest list is maintained for people interested in applying for this program. This page contains information for HDM providers.

FEI Systems will host a monthly provider demonstration webinar on April 9, 2024, from 10–11 a.m.

FEI Systems will host a monthly provider demonstration webinar on March 12, 2024, from 10–11 am.

FEI Systems recently updated the content covered in the monthly Critical Incident Management System (CIMS) Provider Demonstrations.

Texas HHSC, along with the University of Texas Steve Hicks School of Social Work, will host the 2023 Quality in Long-Term Care Conference in person at the Renaissance Hotel in Austin on Aug. 22–23.

Texas HHSC, along with The University of Texas Steve Hicks School of Social Work, will host the 2023 Quality in Long-Term Care Conference in person at the Renaissance Hotel in Austin on Aug. 22–23.

FEI Systems will continue to host monthly provider demonstration webinars at 10 a.m. through December 2023.

Beginning Nov. 1, waiver providers will be required to enter all critical incident reports into CIMS following your programs’ current reporting guidelines.

TWC, in partnership with the Texas Health and Human Services Commission (HHSC) and Civitas Strategies Early Start, has compiled a series of videos and resources intended to give you the knowledge and tools to best support your staff, your business and, ultimately, the children and families in your care.

FEI Systems will host provider demonstration webinars at 10 a.m. on Sept. 13 and Oct. 11.

On Monday, Aug. 29, FEI Systems will send a mass email to CIMS users, providing a user ID and temporary password.

This letter notifies providers of the following important claims processing cutoff dates.