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IDD Program Eligibility & Support has both advisors and reviewers. Reviewers can help with level of care determinations.

Resources for Texas PACE program providers.

Texas local intellectual and developmental disability authorities (LIDDAs) provider information.

Information about permanency planning for children.

Electronic Visit Verification is a computer-based system that verifies the occurrence of authorized personal attendant service visits by electronically documenting the precise time a service delivery visit begins and ends. Texas requires EVV for certain Medicaid funded home and community-based services provided through HHSC and MCOs.

FEI Systems will host a monthly provider demonstration webinar on Oct. 8, 2024, from 10–11 a.m. Monthly provider demonstration webinars are offered to providers with access to the Critical Incident Management System.

FEI Systems will host a monthly provider demonstration webinar on Sept. 10, 2024, from 10–11 a.m.

FEI Systems will host a monthly provider demonstration webinar on Aug. 13, 2024, from 10–11 a.m.

On Friday, July 19, due to the CrowdStrike Global IT issue, you may have experienced issues using your Electronic Visit Verification system to clock in and clock out when providing services requiring EVV.

FEI Systems will host a monthly provider demonstration webinar on July 9, 2024, from 10–11 a.m.

FEI Systems will host a monthly provider demonstration webinar on June 11, 2024, from 10–11 a.m.

In March 2020, HHSC started a temporary policy change for respite and Community First Choice (CFC) Personal Assistance Services (PAS)/Habilitation (HAB) provided in the Home and Community-based Services (HCS) and Texas Home Living (TxHmL) waiver programs. This temporary policy change is effective March 27, 2020, through March 31, 2025. HHSC will provide guidance if anything changes.

The Texas Medicaid & Healthcare Partnership (TMHP) has published the Proprietary System Operator (PSO) 2024 Onboarding schedule to the EVV Proprietary Systems webpage.

HHSC is continuing to work with Texas Medicaid & Healthcare Partnership to develop a solution to allow visit maintenance for EVV Proprietary System Operators who lost access to the EVV system where the visit was entered.