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FEI Systems will host a monthly provider demonstration webinar on March 11, 2025, from 10–11 a.m.

Texas Health and Human Services Commission (HHSC) is aware that an unauthorized third party impersonating the agency sent an email requesting the recipient complete and sign documents using DocuSign from HHSC employees.

FEI Systems will host a monthly provider demonstration webinar on Feb. 11, 2025, from 10–11 a.m.

HHAeXchange is hosting an EVV system training webinar on Wednesday, Feb. 12, from 11 a.m. to noon Central time for Consumer Directed Services (CDS) employers who use HHAeXchange as their EVV system.

HHSC published a notice on Dec. 4, 2024, about the EVV Proprietary System Operator Onboarding Process Overview and Timeline to the TMHP EVV Proprietary Systems webpage

The Texas Health and Human Services Commission has updated the Electronic Visit Verification Visit Maintenance Unlock Request templates, VMUR job aids, and VMUR policy on the EVV webpage.

The Texas Medicaid & Healthcare Partnership (TMHP) has published the 2025 Proprietary System Operator (PSO) Operational Readiness Review (ORR) onboarding schedule and the new PSO Onboarding Standard Process Overview and Timeline (PDF) to the TMHP EVV webpage.

To enhance program integrity, the Texas Health and Human Services Commission is reducing the use of alternative devices as an approved method to clock in and clock out of for Electronic Visit Verification required services.

FEI Systems will host a monthly provider demonstration webinar on November 12, 2024, from 10–11 a.m. Monthly provider demonstration webinars are offered to providers with access to the Critical Incident Management System.

FEI Systems will host a monthly provider demonstration webinar on Oct. 8, 2024, from 10–11 a.m. Monthly provider demonstration webinars are offered to providers with access to the Critical Incident Management System.

FEI Systems will host a monthly provider demonstration webinar on Sept. 10, 2024, from 10–11 a.m.

FEI Systems will host a monthly provider demonstration webinar on Aug. 13, 2024, from 10–11 a.m.

On Friday, July 19, due to the CrowdStrike Global IT issue, you may have experienced issues using your Electronic Visit Verification system to clock in and clock out when providing services requiring EVV.

FEI Systems will host a monthly provider demonstration webinar on July 9, 2024, from 10–11 a.m.

FEI Systems will host a monthly provider demonstration webinar on June 11, 2024, from 10–11 a.m.