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Program contact information for STAP vendors.

STAP Vendor Frequently Asked Questions (FAQs), contains the most commonly asked questions by  program vendors.

The Specialized Telecommunications Assistance Program (STAP) helps people who have a disability that interferes with their access to telephone networks purchase basic specialized assistive equipment or services.

Electronic Visit Verification (EVV) is a computer-based system that verifies the occurrence of authorized personal attendant service visits by electronically documenting the precise time a service delivery visit begins and ends. Texas requires EVV for certain Medicaid funded home and community-based services provided through HHSC and MCOs.

Home Delivered Meals provides nutritious noontime meals delivered to people in their homes on a scheduled basis. Meals may also be delivered to a location other than an individual's home, provided the location is within the provider's service area and is approved by the case worker. Those eligible for HDM are aged 18 years or older. An interest list is maintained for people interested in applying for this program. This page contains information for HDM providers.

Long-Term Care Regulation staff and program providers are invited to attend the following in-person classes hosted in April, May and June

HHAeXchange is hosting an Electronic Visit Verification (EVV) Town Hall Webinar on Thursday, April 25, from 1–3 p.m. Central time for program providers and financial management services agencies (FMSAs) who use HHAeXchange as their EVV system.

These trainings are for registered nurses, physical, occupational and speech therapists who collect OASIS data.

Long-Term Care Regulation staff and program providers are invited to attend the following webinar trainings hosted in April.

Long-Term Care Regulation staff and program providers are invited to attend the following in-person classes hosted in April.

HHSC has posted the new and revised policies for using the mobile method, effective April 1, 2024, that will be added to the Electronic Visit Verification Policy Handbook in an upcoming revision.

As a reminder, beginning April 1, Electronic Visit Verification (EVV) visit transactions with dates of service on or after April 1, 2024, will receive new visit transaction rejection codes, if the EVV Aggregator receives incomplete or incorrect data.

This is a reminder that HHAeXchange is hosting an Electronic Visit Verification (EVV) Town Hall Webinar on Thursday, March 28, from 1–3 p.m. Central time for program providers and financial management services agencies (FMSAs) who use HHAeXchange as their EVV system.

HHSC Long-term Care Regulation will host a webinar for HCSSA providers on April 19, from 11 a.m.–noon.

Long-term Care Licensing has created process maps to provide an overview of the licensing and certification process.