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The Critical Incident Management System is a reporting tool for providers to report critical incidents that replaces previous reporting systems. Critical incidents include abuse, neglect, or exploitation (ANE) allegations and non-ANE allegations like incidents involving law enforcement, emergency room visits or medication errors.

Information about Texas Child Day Care Provider licensing and regulation.

Information for Texas Family Care Providers

Information for Texas Emergency Response Services providers.

FEI Systems will host a monthly provider demonstration webinar on April 9, 2024, from 10–11 a.m.

FEI Systems will host a monthly provider demonstration webinar on March 12, 2024, from 10–11 am.

FEI Systems recently updated the content covered in the monthly Critical Incident Management System (CIMS) Provider Demonstrations.

HHSC has posted the notice “Electronic Visit Verification (EVV) Transition: You Must Take Action Now!” (PDF) for program providers, financial management services agencies (FMSAs) and Consumer Directed Services (CDS) employers to review.

FEI Systems will continue to host monthly provider demonstration webinars at 10 a.m. through December 2023.

Beginning Nov. 1, waiver providers will be required to enter all critical incident reports into CIMS following your programs’ current reporting guidelines.

TWC, in partnership with the Texas Health and Human Services Commission (HHSC) and Civitas Strategies Early Start, has compiled a series of videos and resources intended to give you the knowledge and tools to best support your staff, your business and, ultimately, the children and families in your care.

A recording of the Sept. 21 Assisted Living Facility Provider COVID-19 Webinar with Long-term Care Regulation is now available.

A recording of the Sept. 14 nursing facility COVID-19 webinar with Long-term Care Regulation and DSHS is now available.

FEI Systems will host provider demonstration webinars at 10 a.m. on Sept. 13 and Oct. 11.

On Monday, Aug. 29, FEI Systems will send a mass email to CIMS users, providing a user ID and temporary password.