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Information for Texas Emergency Response Services providers.

Electronic Visit Verification is a computer-based system that verifies the occurrence of authorized personal attendant service visits by electronically documenting the precise time a service delivery visit begins and ends. Texas requires EVV for certain Medicaid funded home and community-based services provided through HHSC and MCOs.

Home Delivered Meals provides nutritious noontime meals delivered to people in their homes on a scheduled basis. Meals may also be delivered to a location other than an individual's home, provided the location is within the provider's service area and is approved by the case worker. Those eligible for HDM are aged 18 years or older. An interest list is maintained for people interested in applying for this program. This page contains information for HDM providers.

On Friday, July 19, due to the CrowdStrike Global IT issue, you may have experienced issues using your Electronic Visit Verification system to clock in and clock out when providing services requiring EVV.

The Texas Medicaid & Healthcare Partnership (TMHP) has published the Proprietary System Operator (PSO) 2024 Onboarding schedule to the EVV Proprietary Systems webpage.

HHSC is continuing to work with Texas Medicaid & Healthcare Partnership to develop a solution to allow visit maintenance for EVV Proprietary System Operators who lost access to the EVV system where the visit was entered.

HHAeXchange is hosting an Electronic Visit Verification (EVV) Town Hall Webinar on Thursday, May 30, from 1–3 p.m. Central time for program providers and financial management services agencies who use HHAeXchange as their EVV system.

Effective April 22, Electronic Visit Verification (EVV) program providers, financial management services agencies (FMSAs), and Consumer Direct Services (CDS) employers who use HHAeXchange as their EVV system may now perform visit maintenance processes for dates of service prior to their go-live date with HHAeXchange.

EVV policy does not require program providers and financial management services agencies (FMSAs) to enter schedules into the EVV system, however, each program has its own requirements related to schedules.

HHAeXchange is hosting an Electronic Visit Verification (EVV) Town Hall Webinar on Thursday, April 25, from 1–3 p.m. Central time for program providers and financial management services agencies (FMSAs) who use HHAeXchange as their EVV system.

HHSC has posted the new and revised policies for using the mobile method, effective April 1, 2024, that will be added to the Electronic Visit Verification Policy Handbook in an upcoming revision.

As a reminder, beginning April 1, Electronic Visit Verification (EVV) visit transactions with dates of service on or after April 1, 2024, will receive new visit transaction rejection codes, if the EVV Aggregator receives incomplete or incorrect data.

This is a reminder that HHAeXchange is hosting an Electronic Visit Verification (EVV) Town Hall Webinar on Thursday, March 28, from 1–3 p.m. Central time for program providers and financial management services agencies (FMSAs) who use HHAeXchange as their EVV system.

Electronic Visit Verification (EVV) claims matching for all services required to use EVV will begin on April 1.

HHAeXchange has updated its training resources available for Electronic Visit Verification program providers and financial management services agencies that use the HHAeXchange Portal as their EVV system.