Centralized Background Check Unit Contacts
P.O. Box 149030
Mail Code 121-7
Austin, Texas 78714
Child Care Regulation Contacts
Using the charts below, make sure you contact the right person according to your Region and County.
If you don't know your Region, you can look it up here by County. Then return to this page to find your contact.
| Name | Region Assignment | Phone Number | Fax Number |
|---|---|---|---|
| Desiree Alexander | Region 6 Counties: Austin, Galveston, Montgomery, Wharton and Harris ZIP Codes: 77044-77051 Temporary Region 11 County: Nueces ZIP Codes: 78411, 78416 and 78418 | 512-438-4221 | 512-276-3735 |
| Shirley Arnold-Moore | Region 6 Counties: Fort Bend, Colorado, Liberty, Matagorda and Harris ZIP Codes: 77028-77043 Temporary Region 11 Counties: Cameron ZIP Codes: 78521, 78526 and 78535 Nueces ZIP Codes: 78401 | 512-438-2174 | 512-339-5804 |
| Robert (James) Bacon | Region 3 County: Collin ZIP Codes: 75002-75409 | 512-438-5272 | 512-276-3519 |
| Ashley Brough | Region 6 County: Harris ZIP Codes: 77086-77401 Region 7 County: Bastrop, Blanco, and Bosque Temporary Region 11 County: Nueces ZIP Codes: 78413, 78414 and 78415 | 512-438-5330 | 512-276-3386 |
| Taylor Carr | Region 2 Region 3 Counties: Erath, Hunt and Palo Pinto Region 5 | 512-438-5955 | 512-276-3063 |
| Tamala Carter | Region 6 County: Harris ZIP Codes: 77053-77085 Temporary Region 11 County: Webb ZIP Code: 78046 | 512-438-5048 | 512-276-3404 |
| Lisa Castille | Region 6 County: Harris ZIP Codes: 77053-77085 Region 11 Counties: Bee, Jim Wells, Kleberg, Live Oak, Willacy and Zapata Temporary Region 11 Counties: Aransas, Brooks, Duval, Jim Hogg and Cameron ZIP Codes: 78552-78593 | 512-438-4917 | 512-276-3794 |
| Taylor Deats | Region 7 Counties: Bell, Falls, Lampasas, Lee, Limestone, Llano, Madison, McLennan, Milam, Washington, and Travis ZIP Codes 78610-78653 Temporary Region 10 Counties: El Paso ZIP Codes: 79930-79935. Webb ZIP Code: 78043 | 512-438-4269 | 512-276-3228 |
| Michael Esselstein | Region 7 Counties: Hays, Mills, Robertson, San Saba, Williamson, and Travis ZIP Codes: 78756-78759 Temporary Region 10 Counties: El Paso ZIP Code: 79936. Nueces ZIP Codes: 78343, 78373 and 78380 | 512-438-4269 | 512-276-3212 |
| Christa Fleming | Region 3 Counties: Dallas ZIP Codes: 75235-76051; Tarrant ZIP Codes: 75050-76102 | 512-438-2307 | 512-934-9838 |
| Nell Fleming | Region 4 | 512-438-3620 | |
| Victoria Grant | Region 7 Counties: Travis ZIP Codes: 78660-78754 Temporary Region 10 Counties: El Paso ZIP Codes: 79922 and 79924. Hudspeth, Presidio and Refugio | 512-438-2659 | 512-934-9906 |
| (Charles) Logan Norris | Region 7 County: Leon Region 8 Counties: Atascosa, Bandera, Calhoun, Comal, Dewitt, Dimmitt, Edwards, Frio, Gillespie, Goliad, Gonzales, Guadalupe, Jackson, Karnes, Kendall, Kerr, Kinney, La Salle, Lavaca, Maverick, Medina, Real, Uvalde, Val Verde, Victoria, Wilson, Zavala and Bexar ZIP Codes: 78002-78220 Temporary Region 11 Counties: Cameron ZIP Code: 78550. Nueces ZIP Code: 78417 | 512-438-5524 | 512-339-5806 |
| Edward Peabody | Region 3 Counties: Johnson, Tarrant ZIP Codes: 76103-76262 Temporary Region 11 County: Webb ZIP Code: 78045 | 512-438-5962 | 512-934-9867 |
| Eric Prahl | Region 6 County: Brazoria, Chambers, Walker, Waller and Harris ZIP Codes: 77002-77027 Temporary Region 10 County: El Paso ZIP Codes: 79925-79928 | 512-438-5803 | 512-276-3420 |
| Miranda Saldivar | Region 3 County: Denton, Kaufman, Navarro, Rockwall, Somervell and Wise Temporary Region 11 County: El Paso ZIP Code: 79996 | 512-438-5332 | 512-927-5994 |
| Valerie Stovall | Region 1 Region 3 Counties: Ellis, Parker, Cooke and Fannin Temporary Region 10 County: El Paso ZIP Code: 79936 Temporary Region 11 County: Cameron ZIP Code: 78520 | 512-438-5987 | 512-323-1908 |
| Lorena Tapia | Region 3 Counties: Grayson, Dallas ZIP Codes: 75116-75234 Temporary Region 10 County: El Paso ZIP Codes: 79907-79915 | 512-438-5343 | 512-483-7603 |
| Briannon Trimm | Region 6 County: Harris ZIP Codes: 77429-77598 Region 7 Counties: Brazos, Burleson, Burnet, Caldwell, Fayette, Grimes, Hamilton, and Hill Temporary Region 11 County: Nueces Zip Codes: 78704-78412 | 512-438-3559 | 512-928-5357 |
| Karen Williams-Jones | Region 3 Counties: Hood, Collin ZIP Codes: 75424-75495; Dallas ZIP Codes: 75001-75115 Temporary Region 11 Counties: Brewster ZIP Code: 79830. Culberson ZIP Code: 79855. El Paso ZIP Codes: 79821-79905 | 512-438-5806 | 512-276-3623 |
| Melissa Zader | Region 9 Region 11 Counties: Hidalgo, San Patricio, Starr and Webb ZIP Codes: 78040-78041 Temporary Region 11 County: Webb ZIP Codes: 78045 and 78046 | 512-438-5237 | 512-276-3297 |
| Name | Region Assignment | Phone Number | Fax Number |
|---|---|---|---|
| Shania Callaway | Region 8: Bexar and Guadalupe Temporary – Region 6: Harris ZIP Codes 77024-77035 and 77060-77070 | 512-438-3723 | 512-323-1902 |
| Annette Martinez | Region 1 Region 2 Region 4 Temporary – Region 3: Atascosa, Calhoun, Dewitt, Dimmitt and Rockwall Temporary – Region 6: Harris ZIP Code 77008 Temporary Region 11 | 512-438-5984 | 512-928-5431 |
| Korey Smith | Region 6: Austin and Brazoria Region 7: Travis and Williamson Region 8: Comal, Gillespie, Goliad, Jackson, Karnes, Kinney, La Salle, Lavaca, Maverick, Real, Uvalde, Valverde, Wilson and Zavala Temporary - Region 3: Denton, Hunt and Wise Temporary - Region 6: Harris ZIP Code 77007 and Wharton Temporary - Region 8: Kendall and Victoria Temporary - Region 9 | 512-438-5102 | 512-276-3732 |
| Kim Tate | Region 3: Tarrant Zip Codes 76011-76140, Ellis, Johnson, Kaufman, Navarro, Palo Pinto, Parker and Somervell Temporary - Region 3: Tarrant Zip Codes 76182-76244 Temporary - Region 6: Harris Zip Codes 77009-77022 | 512-438-5353 | 512-929-1504 |
| Grayson Warrenburg | Region 3: Collin, Cooke, Dallas, Fannin, Grayson and Hood Temporary - Region 3: Erath Temporary - Region 6: Harris Zip Codes 77002-77006 Temporary - Region 8: Kerr, Bandera, Medina and Karnes | 512-438-5854 | 512-339-5967 |
| Jill Wilson | Region 5 Region 7: Bastrop, Bell, Blanco, Bosque, Brazos, Burleson, Burnet, Caldwell, Coryell, Falls, Fayette, Freestone, Grimes, Hamilton, Hays, Hill, Lampasas, Lee, Leon, Limestone, Llano, Madison, McLennan, Milam, Mills, Robertson, San Saba and Washington Region 8: Gonzales Region 10 Temporary - Region 3: Tarrant ZIP Code 75050 Temporary - Region 6: Harris ZIP Codes 77036-77058, Liberty, Matagorda, Montgomery, Walker, Waller and Galveston Temporary - Region 8: Frio | 512-438-5240 | 512-928-5459 |
Out-of-State Background Check Contacts
Email CBCU Background Checks for questions related to Out-of-State Background checks.
| Name | Phone Number | Fax Number |
|---|---|---|
| Julianna Crighton | 512-438-5221 | 512-276-3714 |
| Khadijah Jackson | 512-438-5090 | |
| Morgan Nuncio | 512-438-4898 | 512-928-5236 |
| Cassandra Pearson | 512-438-3658 | 512-276-3725 |
| Vicki Persky | 512-438-3127 | 512-339-5848 |
| Corinna Reyna | 512-438-5262 | 512-934-9407 |
| Leah Trevino | 512-438-4324 | 512-929-1507 |
Fingerprinting Contacts
Contact CCR FBI Results for questions related to Fingerprint Troubleshooting. Email the Contact CBCU mailbox for inquiries regarding homebound fingerprinting and general questions regarding CBCU.
| Name | Region and/or Duties | Phone | Fax |
|---|---|---|---|
| Demika Jones | Support Line and FBI Fingerprint Troubleshooting | 512-438-3069 | 512-339-5871 |
| Tarsha Prosser | Support Line and FBI Fingerprint Troubleshooting | 512-438-5946 | 512-339-5871 |
| Brenda Rodriguez | Support Line and FBI Fingerprint Troubleshooting | 512-438-3082 | 512-339-5871 |
Administration Contacts
| Name | Job Title | Phone | Fax |
|---|---|---|---|
| Emily Kopplin | CBCU Director | 512-438-3587 | 512-276-3736 |
| Janet Kisler | CBCU Program Administrator | 512-438-3596 | 512-934-9424 |
| VACANT | CBCU Program Administrator | ||
| Michelle Duffy | Child Care Regulation Day Care Background Check Manager Regions 2, 5, 6, 7, and 10 | 512-438-3596 | 512-928-5401 |
| Alejandra Shoeneweis | Residential Child Care Regulation Background Check Manager Regions 1, 2, 4, 5, 7, 10 and 11 | 512-438-5218 | 512-276-3770 |
| Megan Fleming | Child Care Regulation Day Care Background Check Manager Regions 1, 3, 4, 8, 9 and 11 | 512-438-4442 | 512-276-3312 |
| Robin Grover | Residential Child Care Regulation Background Check Manager Regions 3, 6, 8, and 9 | 512-438-5909 | 512-276-3732 |
| Elizabeth Relyea | Out-of-State Background Check Team Manager | 512-438-5651 | 512-934-9965 |
| Ruby Rocha-Edwards | Child Care Regulation Background Check Support Team Manager | 512-438-5123 | 512-276-3736 |
Phone
- Support Line: 800-645-7549 (Monday-Friday 8 a.m.-4:30 p.m.)
- Fax: 512-339-5871