An official State of Texas website.
Centralized Background Check Unit Contacts
P.O. Box 149030
Mail Code 121-7
Austin, Texas 78714
Child Care Regulation Contacts
Using the charts below, make sure you contact the right person according to your Region and County.
If you don't know your Region, you can look it up by County. Then return to this page to find your contact.
Day Care Regulation Contacts
| Day Care Regulation Unit 2 | Covers Child Care Operations in Regions/County/Zip Code: | Phone | Fax |
|---|---|---|---|
| VACANT | CBCU Manager | ||
| Victoria Grant | Region 7 County: Travis Zip Codes: 78660-78754 Temporary - Region 10 Counties: El Paso Zip Codes 79922 and 79924, Hudspeth, Presidio and Refugio Temporary - Region 11 County: Aransas Temporary - Region 3 County: Collin Zip Codes: 75033 | (512) 438-2659 | (512) 928-5401 |
| Nell Fleming | Region 4 Region 3 County: Tarrant Zip Codes: 76248-76262 Region 6 Counties: Colorado, Liberty, Matagorda, Walker and Waller | (512) 438-3620 | (512) 929-1568 |
| Eric Prahl | Region 6 Counties: Brazoria, Chambers and Harris Zip Codes: 77002-77027 Temporary - Region 10 County: El Paso Zip Code: 79928 Temporary - Region 3 County: Collin Zip Codes: 75007, 75009, 78417, 75287 and 75023 | (512) 438-5803 | (512) 276-3420 |
| Lori Tapia | Region 3 Counties: Grayson, Dallas Zip Codes: 75116-7523 Temporary - Region 3 County: Collin Zip Codes: 75070 | (512) 438-5343 | (512) 483-7603 |
| Karen Williams-Jones | Region 3 Counties: Hood, Collin Zip Codes: 75424-75495; Dallas Zip Codes: 75001-75115 Temporary - Region 10 Counties: Brewster Zip Code: 79830, Culberson Zip Code: 79855, El Paso Zip Codes: 79905 Temporary - Region 3 County: Collin Zip Codes: 75407 and 75409 | (512) 438-5806 | (512) 276-3623 |
| Taylor Deats | Region 7 Counties: Bell, Falls, McLennan, Lampasas, Lee, Limestone, Llano, Madison, Milam, Washington and Travis Zip Codes: 78610-78653 Temporary - Region 10 Counties El Paso: 79930-79935, Webb Zip Code: 78043 Temporary - Region 11 Counties: Brooks, Duval and Jim Hogg Temporary - Region 3 County: Collin Zip Codes: 75024 | (512) 438-5360 | (512) 276-3228 |
| Day Care Regulation Unit 3 | Covers Child Care Operations in Regions/County/Zip Code: | Phone | Fax |
|---|---|---|---|
| Alejandra Schoeneweis | CBCU Manager | (512) 438-5218 | (512) 276-3770 |
| Christa Fleming | Region 3 Counties: Dallas Zip Codes: 75235-76051; Tarrant Zip Codes: 75050-76102 Temporary - Region 11 County: Nueces Zip Code 78413 Temporary - Region 3 County: Collin Zip Codes: 75048, 75082 and 75166 | (512) 438-2307 | (512) 934-9838 |
| Miranda Saldivar | Region 3 Counties: Denton, Kauffman, Navarro, Rockwall, Somervell and Wise Temporary - Region 10 County: El Paso Zip Code: 79915 and 79996 Temporary - Region 3 County: Collin Zip Codes: 75036, 75080, 75094 and 75189 | (512) 438-5332 | (512) 927-5594 |
| Edward Peabody | Region 3 Counties: Johnson, Tarrant Zip Codes: 76103-76244 Temporary - Region 10 County: El Paso Zip Code 79907 Temporary - Region 11 County: Webb Zip Codes: 78045 Temporary - Region 3 County: Collin Zip Codes: 75013, 75074 and 75252 | (512) 438-5962 | (512) 934-9867 |
| Day Care Regulation Unit 5 | Covers Child Care Operations in Regions/County/Zip Code: | Phone | Fax |
|---|---|---|---|
| Megan Fleming | CBCU Manager | (512) 438-4442 | (512) 276-3312 |
| Desiree Alexander | Region 6 Counties: Austin, Galveston, Montgomery, Harris Zip Codes: 77044-77051 Temporary - Region 3 County: Collin Zip Codes: 75013 | (512) 438-4221 | (512) 276-3735 |
| Shirley Arnold-Moore | Region 6 Counties: Fort Bend and Harris Zip Codes: 77028-77043 Temporary - Region 11 Counties: Cameron Zip Codes: 78521, 78526, 78535, Nueces Zip Code: 78401 and Webb Zip Code: 78046 Temporary - Region 3 County: Collin Zip Codes: 75025 and 75071 | (512) 438-2174 | (512) 339-5804 |
| Ashley Brough | Region 6 County: Harris Zip Codes: 77084-77401 Region 7 Counties: Bastrop, Blanco, Bosque Temporary - Region 11 County: Nueces Zip Code 78414 and 78415 Temporary - Region 3 County: Collin Zip Codes: 75035 | (512) 438-5330 | (512) 276-3386 |
| Lisa Castille | Region 8 Counties: Bexar Zip Codes: 78221-78264 Region 11 Counties: Bee, Jim Wells, Kleberg, Live Oak, Willacy and Zapata Temporary - Region 11 County: Cameron Zip Codes: 78552-78597 Temporary - Region 3 County: Collin Zip Codes: 75034 and 75173 | (512) 438-4917 | |
| Charles (Logan) Norris | Region 7 County: Leon Region 8 Counties: Atascosa, Bandera, Calhoun, Comal, Dewitt, Dimmitt, Edwards, Frio, Gillespie, Goliad, Gonzales, Guadalupe, Jackson, Karnes, Kendall, Kerr, La Salle, Lavaca, Maverick, Medina, Real, Uvalde, Val Verde, Victoria, Wilson, Zavala and Bexar Zip Codes: 78002-78220 Temporary - Region 11 Counties: Cameron Zip Code: 78550 and Nueces Zip Code: 78417 Temporary - Region 10 County: El Paso Zip Code 79927 Temporary - Region 11 Counties: Cameron Zip Code: 78550 and Nueces Zip Code: 78411 and 78416 | (512) 438-5524 | (512) 339-5806 |
| Valerie Stovall | Region 1 Region 3 Counties: Ellis, Parker, Cooke and Fannin Temporary - Region 10 County: El Paso Zip Codes: 79821-79903 and 79938 Temporary - Region 11 County: Cameron Zip Code: 78520 Temporary - Region 3 County: Collin Zip Code: 75002 | (512) 438-5987 | (512) 323-1908 |
| Briannon Trimm | Region 6 Counties: Wharton and Harris Zip Codes: 77429-77598 Region 7 Counties: Brazos, Burleson, Burnet, Caldwell, Coryell, Fayette, Grimes, Hamilton, Hill Temporary - Region 11 County: Nueces Zip Codes: 78404-78412 Temporary - Region 3 County: Collin Zip Codes: 75086 and 75093 | (512) 438-3559 | (512) 928-5357 |
| Melissa Zader | Region 9 Region 11 Counties: Hidalgo, San Patricio, Starr and Webb Zip Codes: 78040-7841 Temporary - Region 10 County: El Paso Zip Code 79925 Temporary - Region 11 County: Webb Zip Codes: 78045 and 78046 Temporary - Region 3 County: Collin Zip Codes: 75078 | (512) 438-5237 | (512) 276-3297 |
Residential Child Care Regulation Contacts
| Day Care Regulation Unit 6 | Covers Child Care Operations in Regions/County/Zip Code: | Phone | Fax |
|---|---|---|---|
| Robin Grover | CBCU Manager | (512) 438-5909 | (512) 929-1567 |
| Taylor Carr | Region 2 Region 3 Counties: Erath, Hunt and Palo Pinto Region 5 Temporary - Region 3 County: Collin Zip Codes: 75098 | (512) 438-5955 | (512) 276-3063 |
| Aislinn Kelling | Region 7 Counties: Hays, Mills, Robertson, San Saba, Williamson, Travis Zip Codes: 78756-78759 Temporary - Region 10 Counties El Paso Zip Code: 79936 Temporary – Region 11 County: Nueces Zip Code 78418, 78343, 78373 and 78380 Temporary - Region 3 County: Collin Zip Codes: 75023 | (512) 438-5219 | (512) 276-3404 |
| Tamala Carter | Region 6 County: Harris Zip Codes: 77053-77083 Temporary - Region 3 County: Collin Zip Codes: 75069 and 75075 | (512) 438-5048 | (512) 276-3404 |
| Residential Care Regulation Unit 3 | Covers Child Care Operations in Regions/County/Zip Code: | Phone | Fax |
|---|---|---|---|
| Alejandra Schoeneweis | CBCU Manager | (512) 438-5218 | (512) 276-3770 |
| Korey Smith | Region 7 Counties: Travis and Williamson Region 6 Counties: Austin and Brazoria Region 8 Counties: Comal, Gillespie, Goliad, Jackson, Karnes, Kinney, La Salle, Lavaca, Maverick, Real, Uvalde, Valverde, Wilson and Zavala Temporary - Region 3 Counties: Denton, Erath, Grayson, Hunt and Wise Temporary - Region 6 Counties: Harris Zip Code 77007 and 77002 and Wharton Temporary - Region 8 Counties: Kendall and Victoria Temporary - Region 9 | (512) 438-5102 | (512) 276-3732 |
| Annette Martinez | Region 1 Region 2 Region 4 Temporary - Region 3 Counties: Atascosa, Calhoun, Dewitt, Dimmitt and Rockwall Temporary - Region 11 | (512) 438-5984 | (512) 928-5431 |
| Jill Wilson | Region 5 Region 7 Counties: Bastrop, Bell, Blanco, Bosque, Brazos, Burleson, Burnet, Caldwell, Coryell, Falls, Fayette, Freestone, Grimes, Hamilton, Hays, Hill, Lampasas, Lee, Leon, Limestone, Llano, Madison, McLennan, Milam, Mills, Robertson, San Saba and Washington Region 8 County: Gonzales Region 10 Temporary - Region 3 County: Tarrant Zip Code 75050-76010 Temporary - Region 8 County: Frio | (512) 438-5240 | (512) 928-5459 |
| Residential Care Regulation Unit 6 | Covers Child Care Operations in Regions/County/Zip Code: | Phone | Fax |
|---|---|---|---|
| Robin Grover | CBCU Manager | (512) 438-5909 | (512) 929-1567 |
| Shania Callaway | Region 8 Counties: Bexar and Guadalupe Temporary - Region 6 County: Harris Zip Codes 77023-77035 and 77060-77068 Temporary- Region 8 Counties: Kerr Zip Code 78025, Bandera, Medina and Karnes | (512) 438-3723 | (512) 323-1902 |
| Kim Tate | Region 3 Counties: Tarrant Zip Codes 76011-76140, Ellis, Johnson, Kaufman, Navarro, Palo Pinto, Parker and Somervell Temporary- Region 3 County: Tarrant Zip Codes 76182-76244 Temporary- Region 6 County: Harris Zip Codes 77009-77022 Temporary - Region 8 County: Kerr Zip Code 78028-78058 | (512) 438-5353 | (512) 929-1504 |
| Grayson Warrenburg | Region 6: Harris Zip Codes 77069-77571, Chambers, Colorado, and Fort Bend Temporary - Region 6: Harris Zip Codes 77003-77006, 77008 and 77036-77058, Liberty, Matagorda, Montgomery, Walker, Waller and Galveston | (512) 438-5854 | (512) 339-5967 |
| Benjamin Brannon | Region 3 Counties: Collin, Cooke, Dallas, Fannin, and Hood | (512) 438-5849 | (512) 276-3680 |
Background Check Support Contacts
Contact CCR FBI Results for questions related to Program Support Troubleshooting. Email the Contact CBCU mailbox for inquiries regarding homebound fingerprinting and general questions regarding CBCU.
| Background Check Support Team Unit 4 | Title | Phone | Fax |
|---|---|---|---|
| Ruby Rocha-Edwards | CBCU Manager | (512) 438-5123 | (512) 276-3209 |
| Demika Jones | Error Resolution Specialist | (512) 438-3069 | (512) 339-5871 |
| Tarsha Prosser | Error Resolution Specialist | (512) 438-5946 | (512) 339-5871 |
| Brenda Rodriguez | Error Resolution Specialist | (512) 438-3082 | (512) 339-5871 |
| Tanja Holley | Customer Service Representative | (512) 438-5790 | (512) 339-5871 |
| Carliss (CJ) Jenkins | Customer Service Representative | (512) 438-5788 | (512) 276-3741 |
| Emily (Rebecca) Kitchens | Customer Service Representative | (512) 438-4490 | (512) 393-1904 |
| Helen Michael | Customer Service Representative | (512) 438-5986 | (512) 276-3445 |
| Lisa Pawlak | Customer Service Representative | (512) 438-5458 | (512) 276-3799 |
| Eloisa Perez | Customer Service Representative | (512) 438-3062 |
Out-of-State Background Check Contacts
Email CBCU Background Checks for questions related to Out-of-State Background checks.
| Out-Of-State Background Check Team Unit 7 | Title | Phone | Fax |
|---|---|---|---|
| Elizabeth (Beth) Relyea | CBCU Manager | (512) 438-5651 | (512) 934-9965 |
| Julianna Crighton | CBCU Inspector | (512) 438-5221 | (512) 276-3714 |
| Khadijah Jackson | CBCU Inspector | (512) 438-5090 | (512) 928-5418 |
| Morgan Nuncio | CBCU Inspector | (512) 438-5090 | (512) 928-5326 |
| Cassandra Pearson | CBCU Inspector | (512) 438-3658 | (512) 276-3725 |
| Vicki Persky | CBCU Inspector | (512) 438-3127 | (512) 339-5848 |
| Corinna Reyna | CBCU Inspector | (512) 438-3658 | (512) 934-9407 |
| Leah Trevino | CBCU Inspector | (512) 438-4324 | (512) 929-1507 |
| Administrative Contacts | Title | Phone | Fax |
|---|---|---|---|
| Emily Kopplin | CBCU Director | (512) 438-3587 | (512) 276-3736 |
| Janet Kisler | CBCU Program Administrator | (512) 438-3596 | (512) 576-3736 |
| Wyndi McPeters Grant | CBCU Program Administrator | (713) 696-8040 |
Phone
- Support Line: 800-645-7549 (Monday-Friday 8 a.m.-4:30 p.m.)
- Fax: 512-339-5871