Centralized Background Check Unit

Centralized Background Check Unit Contacts

Mail

P.O. Box 149030
Mail Code 121-7
Austin, Texas 78714

Child Care Regulation Contacts

Using the charts below, make sure you contact the right person according to your Region and County.

If you don't know your Region, you can look it up by County. Then return to this page to find your contact.

Day Care Regulation Contacts

Day Care Regulation   
Unit 2 
Covers Child Care Operations in Regions/County/Zip Code:PhoneFax
VACANTCBCU Manager  
Victoria GrantRegion 7 County: Travis Zip Codes:  78660-78754

Temporary - Region 10 Counties: El Paso Zip Codes 79922 and 79924, Hudspeth, Presidio and Refugio

Temporary - Region 11 County: Aransas

Temporary - Region 3 County: Collin Zip Codes: 75033
(512) 438-2659(512) 928-5401
Nell FlemingRegion 4

Region 3 County: Tarrant Zip Codes: 76248-76262

Region 6 Counties: Colorado, Liberty, Matagorda, Walker and Waller
(512) 438-3620(512) 929-1568
Eric PrahlRegion 6 Counties: Brazoria, Chambers and Harris Zip Codes: 77002-77027

Temporary - Region 10 County: El Paso Zip Code: 79928

Temporary - Region 3 County: Collin Zip Codes: 75007, 75009, 78417, 75287 and 75023
(512) 438-5803(512) 276-3420
Lori TapiaRegion 3 Counties: Grayson, Dallas Zip Codes: 75116-7523

Temporary - Region 3 County: Collin Zip Codes: 75070
(512) 438-5343(512) 483-7603
Karen Williams-JonesRegion 3 Counties: Hood, Collin Zip Codes: 75424-75495; Dallas Zip Codes: 75001-75115

Temporary - Region 10 Counties: Brewster Zip Code: 79830, Culberson Zip Code: 79855, El Paso Zip Codes: 79905

Temporary - Region 3 County: Collin Zip Codes: 75407 and 75409
(512) 438-5806(512) 276-3623
Taylor DeatsRegion 7 Counties: Bell, Falls, McLennan, Lampasas, Lee, Limestone, Llano, Madison, Milam, Washington and Travis Zip Codes: 78610-78653

Temporary - Region 10 Counties El Paso: 79930-79935, Webb Zip Code: 78043

Temporary - Region 11 Counties: Brooks, Duval and Jim Hogg

Temporary - Region 3 County: Collin Zip Codes: 75024
(512) 438-5360(512) 276-3228
Day Care Regulation           
Unit 3
Covers Child Care Operations in Regions/County/Zip Code:PhoneFax
Alejandra SchoeneweisCBCU Manager(512) 438-5218(512) 276-3770
Christa FlemingRegion 3 Counties: Dallas Zip Codes: 75235-76051; Tarrant Zip Codes: 75050-76102

Temporary - Region 11 County: Nueces Zip Code 78413

Temporary - Region 3 County: Collin Zip Codes: 75048, 75082 and 75166
(512) 438-2307(512) 934-9838
Miranda SaldivarRegion 3 Counties: Denton, Kauffman, Navarro, Rockwall, Somervell and Wise

Temporary - Region 10 County: El Paso Zip Code: 79915 and 79996

Temporary - Region 3 County: Collin Zip Codes: 75036, 75080, 75094 and 75189
(512) 438-5332(512) 927-5594
Edward PeabodyRegion 3 Counties: Johnson, Tarrant Zip Codes: 76103-76244

Temporary - Region 10 County: El Paso Zip Code 79907

Temporary - Region 11 County: Webb Zip Codes: 78045

Temporary - Region 3 County: Collin Zip Codes: 75013, 75074 and 75252
(512) 438-5962(512) 934-9867
Day Care Regulation   
Unit 5
Covers Child Care Operations in Regions/County/Zip Code:PhoneFax
Megan FlemingCBCU Manager(512) 438-4442(512) 276-3312
Desiree AlexanderRegion 6 Counties: Austin, Galveston, Montgomery, Harris Zip Codes: 77044-77051

Temporary - Region 3 County: Collin Zip Codes: 75013
(512) 438-4221(512) 276-3735
Shirley Arnold-MooreRegion 6 Counties: Fort Bend and Harris Zip Codes: 77028-77043

Temporary - Region 11 Counties: Cameron Zip Codes: 78521, 78526, 78535, Nueces Zip Code: 78401 and Webb Zip Code: 78046

Temporary - Region 3 County: Collin Zip Codes: 75025 and 75071
(512) 438-2174(512) 339-5804
Ashley BroughRegion 6 County: Harris Zip Codes: 77084-77401

Region 7 Counties: Bastrop, Blanco, Bosque

Temporary - Region 11 County: Nueces Zip Code 78414 and 78415

Temporary - Region 3 County: Collin Zip Codes: 75035
(512) 438-5330(512) 276-3386
Lisa CastilleRegion 8 Counties: Bexar Zip Codes: 78221-78264

Region 11 Counties: Bee, Jim Wells, Kleberg, Live Oak, Willacy and Zapata

Temporary - Region 11 County: Cameron Zip Codes: 78552-78597

Temporary - Region 3 County: Collin Zip Codes: 75034 and 75173
(512) 438-4917 
Charles (Logan) NorrisRegion 7 County: Leon

Region 8 Counties: Atascosa, Bandera, Calhoun, Comal, Dewitt, Dimmitt, Edwards, Frio, Gillespie, Goliad, Gonzales, Guadalupe, Jackson, Karnes, Kendall, Kerr, La Salle, Lavaca, Maverick, Medina, Real, Uvalde, Val Verde, Victoria, Wilson, Zavala and Bexar Zip Codes: 78002-78220

Temporary - Region 11 Counties: Cameron Zip Code: 78550 and Nueces Zip Code: 78417

Temporary - Region 10 County: El Paso Zip Code 79927

Temporary - Region 11 Counties: Cameron Zip Code: 78550 and Nueces Zip Code: 78411 and 78416
(512) 438-5524(512) 339-5806
Valerie StovallRegion 1

Region 3 Counties: Ellis, Parker, Cooke and Fannin

Temporary - Region 10 County: El Paso Zip Codes: 79821-79903 and 79938

Temporary - Region 11 County: Cameron Zip Code: 78520

Temporary - Region 3 County: Collin Zip Code: 75002
(512) 438-5987(512) 323-1908
Briannon TrimmRegion 6 Counties: Wharton and Harris Zip Codes: 77429-77598

Region 7 Counties: Brazos, Burleson, Burnet, Caldwell, Coryell, Fayette, Grimes, Hamilton, Hill

Temporary - Region 11 County: Nueces Zip Codes:  78404-78412

Temporary - Region 3 County: Collin Zip Codes: 75086 and 75093
(512) 438-3559(512) 928-5357 
Melissa ZaderRegion 9

Region 11 Counties: Hidalgo, San Patricio, Starr and Webb Zip Codes: 78040-7841

Temporary - Region 10 County: El Paso Zip Code 79925

Temporary - Region 11 County: Webb Zip Codes: 78045 and 78046

Temporary - Region 3 County: Collin Zip Codes: 75078
(512) 438-5237(512) 276-3297

Residential Child Care Regulation Contacts

Day Care Regulation   
Unit 6
Covers Child Care Operations in Regions/County/Zip Code:PhoneFax
Robin GroverCBCU Manager(512) 438-5909(512) 929-1567
Taylor CarrRegion 2

Region 3 Counties: Erath, Hunt and Palo Pinto

Region 5

Temporary - Region 3 County:  Collin Zip Codes: 75098
(512) 438-5955(512) 276-3063
Aislinn KellingRegion 7 Counties: Hays, Mills, Robertson, San Saba, Williamson, Travis Zip Codes: 78756-78759

Temporary - Region 10 Counties El Paso Zip Code:  79936

Temporary – Region 11 County: Nueces Zip Code 78418, 78343, 78373 and 78380

Temporary - Region 3 County: Collin Zip Codes: 75023
(512) 438-5219(512) 276-3404
Tamala CarterRegion 6 County: Harris Zip Codes: 77053-77083

Temporary - Region 3 County: Collin Zip Codes: 75069 and 75075
(512) 438-5048(512) 276-3404
Residential Care Regulation   
Unit 3
Covers Child Care Operations in Regions/County/Zip Code:PhoneFax
Alejandra SchoeneweisCBCU Manager(512) 438-5218(512) 276-3770
Korey SmithRegion 7 Counties: Travis and Williamson

Region 6 Counties: Austin and Brazoria

Region 8 Counties: Comal, Gillespie, Goliad, Jackson, Karnes, Kinney, La Salle, Lavaca, Maverick, Real, Uvalde, Valverde, Wilson and Zavala

Temporary - Region 3 Counties: Denton, Erath, Grayson, Hunt and Wise

Temporary - Region 6 Counties: Harris Zip Code 77007 and 77002 and Wharton

Temporary - Region 8 Counties: Kendall and Victoria

Temporary - Region 9
(512) 438-5102(512) 276-3732
Annette MartinezRegion 1

Region 2

Region 4

Temporary - Region 3 Counties: Atascosa, Calhoun, Dewitt, Dimmitt and Rockwall

Temporary - Region 11
(512) 438-5984(512) 928-5431
Jill WilsonRegion 5

Region 7 Counties: Bastrop, Bell, Blanco, Bosque, Brazos, Burleson, Burnet, Caldwell, Coryell, Falls, Fayette, Freestone, Grimes, Hamilton, Hays, Hill, Lampasas, Lee, Leon, Limestone, Llano, Madison, McLennan, Milam, Mills, Robertson, San Saba and Washington

Region 8 County: Gonzales

Region 10

Temporary - Region 3 County: Tarrant Zip Code 75050-76010

Temporary - Region 8 County:  Frio
(512) 438-5240(512) 928-5459
Residential Care Regulation   
Unit 6
Covers Child Care Operations in Regions/County/Zip Code:PhoneFax
Robin GroverCBCU Manager(512) 438-5909(512) 929-1567
Shania CallawayRegion 8 Counties: Bexar and Guadalupe

Temporary - Region 6 County: Harris Zip Codes 77023-77035 and 77060-77068

Temporary- Region 8 Counties: Kerr Zip Code 78025, Bandera, Medina and Karnes
(512) 438-3723(512) 323-1902
Kim TateRegion 3 Counties: Tarrant Zip Codes 76011-76140, Ellis, Johnson, Kaufman, Navarro, Palo Pinto, Parker and Somervell

Temporary- Region 3 County: Tarrant Zip Codes 76182-76244

Temporary- Region 6 County: Harris Zip Codes 77009-77022

Temporary - Region 8 County: Kerr Zip Code 78028-78058
(512) 438-5353(512) 929-1504 
Grayson WarrenburgRegion 6: Harris Zip Codes 77069-77571, Chambers, Colorado, and Fort Bend

Temporary - Region 6: Harris Zip Codes 77003-77006, 77008 and 77036-77058, Liberty, Matagorda, Montgomery, Walker, Waller and Galveston
(512) 438-5854 (512) 339-5967
Benjamin BrannonRegion 3 Counties: Collin, Cooke, Dallas, Fannin, and Hood(512) 438-5849(512) 276-3680 

Background Check Support Contacts

Contact CCR FBI Results for questions related to Program Support Troubleshooting. Email the Contact CBCU mailbox for inquiries regarding homebound fingerprinting and general questions regarding CBCU.                   

Background Check Support Team   
Unit 4
TitlePhoneFax
Ruby Rocha-EdwardsCBCU Manager(512) 438-5123(512) 276-3209
Demika JonesError Resolution Specialist(512) 438-3069(512) 339-5871
Tarsha ProsserError Resolution Specialist(512) 438-5946(512) 339-5871
Brenda RodriguezError Resolution Specialist(512) 438-3082(512) 339-5871
Tanja HolleyCustomer Service Representative(512) 438-5790(512) 339-5871
Carliss (CJ) JenkinsCustomer Service Representative(512) 438-5788 (512) 276-3741  
Emily (Rebecca) Kitchens Customer Service Representative(512) 438-4490(512) 393-1904
Helen MichaelCustomer Service Representative(512) 438-5986 (512) 276-3445
Lisa Pawlak Customer Service Representative(512) 438-5458(512) 276-3799
Eloisa PerezCustomer Service Representative(512) 438-3062 

Out-of-State Background Check Contacts

Email CBCU Background Checks for questions related to Out-of-State Background checks.

Out-Of-State Background Check Team   
Unit 7
TitlePhoneFax
Elizabeth (Beth) RelyeaCBCU Manager(512) 438-5651(512) 934-9965
Julianna CrightonCBCU Inspector(512) 438-5221(512) 276-3714
Khadijah JacksonCBCU Inspector(512) 438-5090(512) 928-5418
Morgan NuncioCBCU Inspector(512) 438-5090(512) 928-5326 
Cassandra PearsonCBCU Inspector(512) 438-3658(512) 276-3725
Vicki PerskyCBCU Inspector(512) 438-3127(512) 339-5848
Corinna ReynaCBCU Inspector(512) 438-3658(512) 934-9407
Leah TrevinoCBCU Inspector(512) 438-4324(512) 929-1507
Administrative ContactsTitlePhoneFax
Emily KopplinCBCU Director(512) 438-3587(512) 276-3736
Janet KislerCBCU Program Administrator(512) 438-3596(512) 576-3736
Wyndi McPeters GrantCBCU Program Administrator(713) 696-8040 

Phone

  • Support Line: 800-645-7549 (Monday-Friday 8 a.m.-4:30 p.m.)
  • Fax: 512-339-5871