Centralized Background Check Unit Contacts
P.O. Box 149030
Mail Code 121-7
Austin, Texas 78714
Child Care Regulation Contacts
Using the charts below, make sure you contact the right person according to your Region and County.
If you don't know your Region, you can look it up by County. Then return to this page to find your contact.
Day Care Regulation Contacts
Day Care Regulation Unit 2 | Covers Child Care Operations in Regions/County/Zip Code: | Phone | Fax |
---|---|---|---|
Catie Hammond-Perry | CBCU Manager | (512) 438-2284 | (512) 928-5401 |
Nell Fleming | Region 4 Region 3 County: Johnson Region 6 Counties: Liberty and Matagorda | (512) 438-3620 | (512) 929-1568 |
Eric Prahl | Region 6 Counties: Brazoria and Harris Zip Codes: 77002-77026 Temporary – Region 3 County: Denton Zip Codes 75010, 75019, 75068 and 76226 Temporary – Region 7 County: Travis Zip Codes: 78727-78730 and 78736 Temporary – Region 8: Lavaca | (512) 438-5803 | (512) 276-3420 |
Lori Tapia | Region 3 Counties: Grayson, Dallas Zip Codes: 75134-75232 Temporary – Region 3: Denton Zip Codes: 75033 and 76258 Temporary – Region 7: Travis Zip Codes: 78705, 78712, 78721 and 78724 Temporary – Region 8: Jackson and Kerr | (512) 438-5343 | (512) 483-7603 |
Karen Williams-Jones | Region 3 Counties: Dallas Zip Codes: 75001-75116 Temporary – Region 11 County: Nueces Zip Codes 78343, 78373 and 78380 Temporary – Region 8: Dimmit, Gonzales and Karnes Temporary – Region 3 County: Collin Zip Codes: 75035 and 75065 Temporary – Region 7: Travis Zip Codes: 78722 and 78757 Temporary – Region 8: La Salle, Val Verde, Maverick, Medina and Real | (512) 438-5806 | (512) 276-3623 |
Taylor Deats | Region 7 Counties: Bell, Bosque, Burleson, Coryell, Fayette, Freestone, Grimes, Madison, Milam, Mills, and Travis Zip Codes: 78610-78704 Temporary – Region 3: Kaufman Zip Codes: 75156, 75160 and 75203 Temporary Region 7: Travis County Zip Code: 78732 Temporary – Region 8: Edwards, Frio, Gillespie, Goliad, Bexar Zip Code: 78209 | (512) 438-5360 | (512) 276-3228 |
Roxie Sanders | Region 3: Collin Zip Codes: 75002-75074 | (512) 438-4269 | |
Paula Krackau | Region 10 Region 11: Aransas, Brooks, Cameron, Duval, Jim Hogg, Nueces and Refugio Region 3: Hood Temporary – Region 7: Travis County Zip Codes: 78725, 78726, 78747 and 78752 | (512) 438-5272 | (512) 276-3519 |
Day Care Regulation Unit 3 | Covers Child Care Operations in Regions/County/Zip Code: | Phone | Fax |
---|---|---|---|
Alejandra Schoeneweis | CBCU Manager | (512) 438-5218 | (512) 276-3770 |
Christa Fleming | Region 3 Counties: Dallas Zip Codes: 75233-75241; Tarrant Zip Codes: 75050-76103 Temporary – Region 11 County: Webb Zip Codes: 77777 and 78043 Temporary – Region 3 County: Collin Zip Codes: 75082 and 75166, Denton Zip Code: 75067 Temporary – Region 7: Travis County Zip Codes: 78731, 78733 and 78734 Temporary – Region 8: Comal Zip Code; 78130 | (512) 438-2307 | (512) 934-9838 |
Edward Peabody | Region 3 Counties: Tarrant Zip Codes: 76104-76262 Temporary – Region 3 County: Denton Zip Codes: 78262 and 75077 Temporary – Region 7: Travis Zip Codes: 78748 and 78749 | (512) 438-5962 | (512) 934-9867 |
Day Care Regulation Unit 5 | Covers Child Care Operations in Regions/County/Zip Code: | Phone | Fax |
---|---|---|---|
Megan Fleming | CBCU Manager | (512) 438-4442 | (512) 276-3312 |
Desiree Alexander | Region 6 Counties: Austin, Galveston, Montgomery, Harris Zip Codes: 77042-77044 Temporary – Region 7: Travis Zip Code: 78756 Temporary – Region 8: Bexar Zip Codes: 78702-78205, 78221 and 78219 | (512) 438-4221 | (512) 276-3735 |
Shirley Arnold-Moore | Region 6 Counties: Fort Bend and Harris Zip Codes: 77028-77043 Temporary – Region 11 Counties: Nueces Zip Code: 78414 and 78415 Temporary – Region 7: Travis Zip Codes: 78750, 78754 and 78758 Temporary – Region 8: Guadalupe Zip Codes: 78121, 78124 and 78154; Bexar Zip Code: 78207 | (512) 438-2174 | (512) 339-5804 |
Ashley Brough | Region 6 County: Harris Zip Codes: 77083-77379 Region 7 Counties: Bastrop Temporary – Region 3 County: Kaufmann Zip Code: 75126 and 75142 Temporary – Region 7: Travis Zip Codes: 78745 and 78751 Temporary – Region 8: Victoria Zip Codes: 77901 | (512) 438-5330 | (512) 276-3386 |
Lisa Castille | Region 8 Counties: Bexar Zip Codes: 78221-78264 Region 11 Counties: Jim Wells, Live Oak, Willacy and Zapata Temporary – Region 7 County: Lampasas, Lee, Leon, Limestone, Robertson and San Saba Temporary – Region 3 County: Collin Zip Codes: 75034 and 75173; Denton Zip Codes: 76204, 76207, 76227 and 76205 Temporary – Region 7: Travis Zip Codes: 78735, 78737 and 78746 Temporary – Region 8: Bexar Zip Codes; 78213 and 78217 | (512) 438-4917 | |
Marylyn Hilliard | Region 3: Fannin, Erath, Navarro, Parker, Rockwall, Collin Zip Codes: 75189-75495 and Dallas Zip Codes: 75243-76051 Region 6: Colorado, Walker, Waller and Wharton Region 7: Brazos, Hays, Lampasas, Lee, Leon, Limestone, Robertson, San Saba and Washington Region 8: Dimmit, Dewitt, Gonzales and Karnes | (512) 438-3330 | (512) 928-4530 |
Valerie Stovall | Region 1 Region 3 Counties: Cooke, Ellis, Hunt and Palo Pinto Temporary – Region 3 County: Denton Zip Code: 76209 Temporary – Region 7: Travis Zip Codes: 78739 and 78741 Temporary – Region 11: Webb Zip Code: 78041 Temporary – Region 8: Wilson, Zavala and Bexar Zip Code; 78218 | (512) 438-5987 | (512) 323-1908 |
Briannon Trimm | Region 6 Counties: Harris Zip Codes: 77388-77598 Region 7 Counties: Blanco, Burnet, Caldwell, Falls, Hamilton, Hill and Llano Temporary – Region 3 County: Collin Zip Codes: 75086 and 75093; Denton Zip Codes: 75007, 75009 and 75078 Temporary – Region 7: Travis Zip Codes: 78744 and 78753 Temporary – Region 8: Guadalupe Zip Code: 78155; Victoria Zip Codes: 78904, 77905 and 77988; Bexar Zip Codes: 78002 and 78006 | (512) 438-3559 | (512) 928-5357 |
Melissa Zader | Region 9 Temporary – Region 3 County: Collin Zip Codes: 75078; Denton Zip Code: 75028 Temporary – Region 7: Travis Zip Code: 78759 Temporary – Region 8: Uvalde; Bexar Zip Codes: 78212 and 78220; Comal Zip Code: 78163 | (512) 438-5237 | (512) 276-3297 |
Residential Child Care Regulation Contacts
Day Care Regulation Unit 6 | Covers Child Care Operations in Regions/County/Zip Code: | Phone | Fax |
---|---|---|---|
Robin Grover | CBCU Manager | (512) 438-5909 | (512) 929-1567 |
Taylor Carr | Region 2 Temporary – Region 7: Travis Zip Code: 78738 Temporary – Region 8: Bandera, Comal Zip Codes: 78070, 78132, 78133 and 78266; Guadalupe Zip Code: 78130 | (512) 438-5955 | (512) 276-3063 |
Aislinn Kelling | Region 7 Counties: McLennan and Williamson Temporary – Region 11 County: Nueces Zip Code 78418, 78373 and 78380 Temporary – Region 3 County: Denton Zip Codes: 75056, 76266 and 76259 Temporary – Region 8: Atascosa; Calhoun; Bexar Zip Codes: 78201, 78210, 78214 and 78215 | (512) 438-5219 | (512) 276-3404 |
Tamala Carter | Region 6 County: Harris Zip Codes: 77045-77082 Temporary – Region 3 County: Collin Zip Code: 75075; Denton Zip Codes: 76201 and 75022 Temporary – Region 7 County: Travis Zip Code: 78723 Temporary – Region 8: Bexar Zip Codes: 78015, 78023, 78052, 78069, 78101, 78108, 78109, 78112 and 78148 | (512) 438-5048 | (512) 276-3404 |
Residential Care Regulation Unit 3 | Covers Child Care Operations in Regions/County/Zip Code: | Phone | Fax |
---|---|---|---|
Alejandra Schoeneweis | CBCU Manager | (512) 438-5218 | (512) 276-3770 |
Jordan Martin | Region 3: Tarrant Zip Code: 75050 Region 6: Montgomery, Walker and Wharton | (512) 438-5333 | |
Korey Smith | Region 7 Counties: Travis and Williamson Temporary – Region 6 Counties: Harris Zip Code 77061-77068 | (512) 438-5102 | (512) 276-3732 |
Annette Martinez | Region 1 Region 2 Region 4 Temporary – Region 3: Rockwall Temporary – Region 6: Harris County Zip Codes 77054-77060 | (512) 438-5984 | (512) 928-5431 |
Lauren Dismuke | Region 6: Harris Zip Codes 77002-77044 | (512) 438-5230 | |
Jill Wilson | Region 5 Region 7 Counties: Bastrop, Bell, Blanco, Bosque, Brazos, Burleson, Burnet, Caldwell, Coryell, Falls, Fayette, Freestone, Grimes, Hamilton, Hays, Hill, Lampasas, Lee, Leon, Limestone, Llano, Madison, McLennan, Milam, Mills, Robertson, San Saba and Washington Region 8 County: Gonzales Region 10 | (512) 438-5240 | (512) 928-5459 |
Residential Care Regulation Unit 6 | Covers Child Care Operations in Regions/County/Zip Code: | Phone | Fax |
---|---|---|---|
Robin Grover | CBCU Manager | (512) 438-5909 | (512) 929-1567 |
Shania Callaway | Region 8 Counties: Bexar and Guadalupe | (512) 438-3723 | (512) 323-1902 |
Melissa Clark | Region 3: Atascosa, Calhoun, Denton, Dewitt, Dimitt, Edwards, Erath, Hunt, Rockwall and Tarrant Zip Codes 76182-76244 Region 6: Liberty, Matagorda, Waller and Galveston Region 8: Bandera, Frio, Medina, Karnes, Kendall, Kerr and Victoria | (512) 438-3264 | |
Kim Tate | Region 3 Counties: Tarrant Zip Codes 76011-76140, Ellis, Johnson, Kaufman, Navarro, Palo Pinto, Parker and Somervell Temporary – Region 6 County: Harris Zip Codes 77049-77053 | (512) 438-5353 | (512) 929-1504 |
Grayson Warrenburg | Region 6: Harris Zip Codes 77069-77571, Chambers, Colorado, and Fort Bend | (512) 438-5854 | (512) 339-5967 |
Benjamin Brannon | Region 3 Counties: Collin, Cooke, Dallas, Fannin, Grayson and Hood | (512) 438-5849 | (512) 276-3680 |
Background Check Support Contacts
Contact CCR FBI Results for questions related to Program Support Troubleshooting. Email the Contact CBCU mailbox for inquiries regarding homebound fingerprinting and general questions regarding CBCU.
Background Check Support Team Unit 4 | Title | Phone | Fax |
---|---|---|---|
Ruby Rocha-Edwards | CBCU Manager | (512) 438-5123 | (512) 276-3209 |
Demika Jones | Error Resolution Specialist | (512) 438-3069 | (512) 339-5871 |
Tarsha Prosser | Error Resolution Specialist | (512) 438-5946 | (512) 339-5871 |
Brenda Rodriguez | Error Resolution Specialist | (512) 438-3082 | (512) 339-5871 |
Kimberly (Kim) Kincl | Customer Service Representative | (512) 438-3206 | (512) 934-9696 |
Cathy Porras | Customer Service Representative | (512) 438-5043 | (512) 339-5871 |
Tanja Holley | Customer Service Representative | (512) 438-5790 | (512) 339-5871 |
Carliss (CJ) Jenkins | Customer Service Representative | (512) 438-5788 | (512) 276-3741 |
Emily (Rebecca) Kitchens | Customer Service Representative | (512) 438-4490 | (512) 393-1904 |
Helen Michael | Customer Service Representative | (512) 438-5986 | (512) 276-3445 |
Lisa Pawlak | Customer Service Representative | (512) 438-5458 | (512) 276-3799 |
Eloisa Perez | Customer Service Representative | (512) 438-3062 | (512) 276-3481 |
Out-of-State Background Check Contacts
Email CBCU Background Checks for questions related to Out-of-State Background checks.
Out-Of-State Background Check Team Unit 7 | Title | Phone | Fax |
---|---|---|---|
Elizabeth (Beth) Relyea | CBCU Manager | (512) 438-5651 | (512) 934-9965 |
Julianna Crighton | CBCU Inspector | (512) 438-5221 | (512) 276-3714 |
Khadijah Jackson | CBCU Inspector | (512) 438-5090 | (512) 928-5418 |
Morgan Nuncio | CBCU Inspector | (512) 438-5090 | (512) 928-5326 |
Cassandra Pearson | CBCU Inspector | (512) 438-3658 | (512) 276-3725 |
Corinna Reyna | CBCU Inspector | (512) 438-3658 | (512) 934-9407 |
Leah Trevino | CBCU Inspector | (512) 438-4324 | (512) 302-2626 |
Administrative Contacts | Title | Phone | Fax |
---|---|---|---|
Emily Kopplin | CBCU Director | (512) 438-3587 | (512) 276-3736 |
Janet Kisler | CBCU Program Administrator | (512) 438-3596 | (512) 576-3736 |
Wyndi McPeters Grant | CBCU Program Administrator | (713) 696-8040 |
Phone
- Support Line: 800-645-7549 (Monday-Friday 8 a.m.-4:30 p.m.)
- Fax: 512-339-5871