Centralized Background Check Unit

Locate the CBCU representative assigned to your operation or background check according to the type of childcare operation you are affiliated with and your location to include the county and zip code where the childcare operation is located.

Use the Day Care Regulation Contacts if you are affiliated with a Licensed Child Care Center, Licensed Child Care Home, Registered Child Care Home, Listed Family Home, or a Small Employer Based Child Care operation.

Use the Residential Child Care Regulation Contacts if you are affiliated with a Child Placing Agency (including foster/adoptive homes) or a General Residential Operation.

Central Texas Area

Day Care Regulation Contacts

County (or Zip Code) of Childcare OperationCBCU RepresentativePhone NumberCBCU Manager
Bastrop, Bell, Coryell, Grimes, HillLorena Tapia(512) 438-5343Catherine Perry
Blanco, BosqueKaren Williams-Jones(512) 438-5806
Brazos, Hays, Lampasas, Lee, Leon, Limestone, Robertson, San Saba, WashingtonMarylyn Hilliard(512) 438-3330Megan Fleming
Burleson, Burnet, Caldwell, Hamilton, LlanoValerie Stovall(512) 438-5987
FallsBriannon Trimm(512) 438-3559
Fayette, Milam, WilliamsonAislinn Kelling(512) 438-5219Robin Grover
FreestoneTaylor Carr(512) 438-5955
MadisonTamala Carter(512) 438-5048
MillsAshley Brough(512) 438-5330Megan Fleming
McLennan County by Zip Codes
76557-76707Lorena Tapia(512) 438-5343Catherine Perry
76708, 76710, 76711 & 76712Paula Krackau(512) 438-5272
Travis County by Zip Codes
78610-78704Lorena Tapia(512) 438-5343Catherine Perry
78705, 78725, 78726, 78736, 78746, 78747 & 78752Paula Krackau(512) 438-5272
78722, 78737 & 78757Karen Williams-Jones(512) 438-5806
78727-78730Eric Prahl(512) 438-5803
78712, 78721 & 78756Desiree Alexander(512) 438-4221Megan Fleming
78745 & 78751Ashley Brough(512) 438-5330
78735Lisa Castille(512) 438-4917
78732, 78739 & 78741Valerie Stovall(512) 438-5987
78744 & 78753Briannon Trimm(512) 438-3559
78724, 78754, 78758-78759Melissa Zader(512) 438-5237
78723Tamala Carter(512) 438-5048Robin Grover
78738Taylor Carr(512) 438-5955 
78731, 78733, 78734 & 78750Christa Fleming(512) 438-2307Alejandra Schoeneweis
78748-78749Edward Peabody(512) 438-5962

Residential Child Care Regulation Contacts

County of Childcare OperationCBCU RepresentativePhone NumberCBCU Manager
Bastrop, Brazos, Burnet, Caldwell, Fayette, Freestone, GrimesBenjamin Brannon(512) 438-5849Robin Grover
Bell, Blanco, Bosque, Burleson, Coryell, Falls, Lampasas, Milam, Robertson, San Saba, WilliamsonJill Wilson(512) 438-5240Alejandra Schoeneweis
Hamilton, Hays, Hill, Lee, Leon, Limestone, Llano, Madison, McLennan, Mills, Travis, WashingtonKorey Smith(512) 438-5102

North Texas Area

Day Care Regulation Contacts

County of Childcare OperationCBCU RepresentativePhone NumberCBCU Manager
Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Palo Pinto, Somervell, Wichita, Wilbarger, YoungTaylor Carr(512) 438-5955Robin Grover
CookeValerie Stovall(512) 438-5987Megan Fleming
Erath, Fannin, NavarroMarylyn Hilliard(512) 438-3330
GraysonEric Prahl(512) 438-5803Catherine Perry
HoodPaula Krackau(512) 438-5272

Residential Child Care Regulation Contacts

County of Childcare OperationCBCU RepresentativePhone NumberCBCU Manager
Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Wichita, Wilbarger, YoungAnnette Martinez(512) 438-5984Alejandra Schoeneweis
Cooke, Grayson, NavarroLauren Dismuke(512) 438-5230
ErathKim Tate(512) 438-5353Robin Grover
Fannin, Hood, Palo Pinto, SomervellGrayson Warrenburg(512) 438-5854

Houston Area

Day Care Regulation Contacts

County (or Zip Code) of Childcare OperationCBCU RepresentativePhone NumberCBCU Manager
Austin, GalvestonAislinn Kelling(512) 438-5219Robin Grover
WhartonTaylor Carr(512) 438-5955
BrazoriaEric Prahl(512) 438-5803Catherine Perry
Chambers, Liberty, MatagordaRoxie Sanders(512) 438-4269
Colorado, Walker, WallerMarylyn Hilliard(512) 438-3330Megan Fleming
MontgomeryDesiree Alexander(512) 438-4221
Fort Bend County by Zip Codes
77053, 77083, 77085, 77406, 77494 & 77498Valerie Stovall(512) 438-5987Megan Fleming
77450, 77461 & 77469Desiree Alexander(512) 438-4221
77116, 77134, 77146, 77159, 77206, 77459 & 77545Aislinn Kelling(512) 438-5219Robin Grover
77407, 77417, 77423 & 77441Taylor Carr(512) 438-5955 
77471, 77477 & 77485Roxie Sanders(512) 438-4269Catherine Perry
77478 & 77489Edward Peabody(512) 438-5962Alejandra Schoeneweis
77479 & 77583Christa Fleming(512) 438-2307
Harris County by Zip Codes
77002-77024 & 77586Eric Prahl(512) 438-5803Catherine Perry
77025-77028Roxie Sanders(512) 438-4269
77029-77040Paula Krackau(512) 438-5272
77031Lorena Tapia(512) 438-5343
77030Marylyn Hilliard(512) 438-3330Megan Fleming
77041Desiree Alexander(512) 438-4221
77033 & 77598Lisa Castille(512) 438-4917
77075-77373Ashley Brough(512) 438-5330
77375-77562; 77571 & 77587Briannon Trimm(512) 438-3559
77042-77074Tamala Carter(512) 438-5048Robin Grover

Residential Child Care Regulation Contacts

County (or Zip Code) of Childcare OperationCBCU RepresentativePhone NumberCBCU Manager
Austin, Brazoria, Chambers, Colorado, Fort Bend, Liberty, Matagorda, MontgomeryJill Wilson(512) 438-5240Alejandra Schoeneweis
Galveston, Walker, Waller, WhartonKim Tate(512) 438-5353Robin Grover
Harris County by Zip Codes
77002-77053Jordan Martin(512) 438-5333Alejandra Schoeneweis
77054-77598Benjamin Brannon(512) 438-5849Robin Grover

East Texas Area

Day Care Regulation Contacts

County of Childcare OperationCBCU RepresentativePhone NumberCBCU Manager
Anderson, Bowie, Camp, Cass, Cherokee, Delta, Franklin, Gregg, Harrison, Henderson, Hopkins, Lamar, Marion, Morris, Panola, Rains, Red River, Rusk, Smith, Titus, Upshur, Van Zandt, WoodAmy Guel(512) 438-5269Alejandra Schoeneweis
Angelina, Hardin, Houston, Jasper, Jefferson, Nacogdoches, Newton, Orange, Polk, Sabine, San Augustine, San Jacinto, Shelby, Trinity, TylerTaylor Carr(512) 438-5955Robin Grover

Residential Child Care Regulation Contacts 

County of Childcare OperationCBCU RepresentativePhone NumberCBCU Manager
Anderson, Bowie, Camp, Cass, Cherokee, Delta, Franklin, Gregg, Harrison, Henderson, Hopkins, Lamar, Marion, Morris, Panola, Smith, Rains, Red River, Rusk, Titus, Upshur, Van Zandt, WoodAnnette Martinez(512) 438-5984Alejandra Schoeneweis
Angelina, Hardin, Houston, Jasper, Jefferson, Nacogdoches, Newton, Orange, Polk, Sabine, San Augustine, San Jacinto, Shelby, Trinity, TylerLauren Dismuke(512) 438-5230

Metroplex Central Texas Area

Day Care Regulation Contacts

County (or Zip Code) of Childcare OperationCBCU RepresentativePhone NumberCBCU Manager
Ellis, KaufmanValerie Stovall(512) 438-5987Megan Fleming
RockwallMarylyn Hilliard(512) 438-3330
Hunt, WiseTaylor Carr(512) 438-5955Robin Grover
JohnsonRoxie Sanders(512) 438-4269Catherine Perry
ParkerEdward Peabody(512) 438-5962Alejandra Schoeneweis
Collin County by Zip Codes
75075Tamala Carter(512) 438-5048Robin Grover
75080 & 75094Taylor Carr(512) 438-5955 
75082Christa Fleming(512) 438-2307Alejandra Schoeneweis
75002-75074Roxie Sanders(512) 438-4269Catherine Perry
75086 & 75093Briannon Trimm(512) 438-3559Megan Fleming
75098-75495Marylyn Hilliard(512) 438-3330
Dallas County by Zip Codes
75001-75088Karen Williams-Jones(512) 438-5806Catherine Perry
75207-75212Lorena Tapia(512) 438-5343
75089 & 75134-75146Briannon Trimm(512) 438-3559Megan Fleming
75149, 75182 & 75202-75206Ashley Brough(512) 438-5330
75214-75215Lisa Castille(512) 438-4917
75216-75218Desiree Alexander(512) 438-4221
75219, 75223-75227 & 75243-76051Marylyn Hilliard(512) 438-3330
75150-75181 & 75201Tamala Carter(512) 438-5048Robin Grover
75220Edward Peabody(512) 438-5962Alejandra Schoeneweis
Denton County by Zip Codes
75009-75010, 75033 & 75068Eric Prahl(512) 438-5803Catherine Perry
75019, 75065 & 76226Karen Williams-Jones(512) 438-5806
75007 & 75078Briannon Trimm(512) 438-3559Megan Fleming
75028Melissa Zader(512) 438-5237
75034, 76204, 76205, 76207 & 76227Lisa Castille(512) 438-4917
76209Valerie Stovall(512) 438-5987
76210, 76247, 76208 & 76249Desiree Alexander(512) 438-4221
75036 & 75287Taylor Carr(512) 438-5955Robin Grover
75056, 76266 & 76259Aislinn Kelling(512) 438-5219
76201 & 75022Tamala Carter(512) 438-5048
75067 & 76258Christa Fleming(512) 438-2307Alejandra Schoeneweis
76262 & 75077Edward Peabody(512) 438-5962
Tarrant County by Zip Codes
76179-76262Desiree Alexander(512) 438-4221Megan Fleming
75050-76054Christa Fleming(512) 438-2307Alejandra Schoeneweis
76060-76177Edward Peabody(512) 438-5962

Residential Child Care Regulation Contacts 

County (or Zip Code) of Childcare OperationCBCU RepresentativePhone NumberCBCU Manager
Collin, EllisLauren Dismuke(512) 438-5230Alejandra Schoeneweis
Dallas, Hunt, Johnson, Kaufman, RockwallGrayson Warrenburg(512) 438-5854Robin Grover
ParkerKim Tate(512) 438-5353
DentonKorey Smith(512) 438-5102Alejandra Schoeneweis
WiseJordan Martin(512) 438-5333
Tarrant County by Zip Codes
75050Grayson Warrenburg(512) 438-5854Robin Grover
75052-76177Kim Tate(512) 438-5353
76179-76262Jordan Martin(512) 438-5333Alejandra Schoeneweis

Panhandle Area

Day Care Regulation Contacts

County of Childcare OperationCBCU RepresentativePhone NumberCBCU Manager
Armstrong, Briscoe, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, WheelerValerie Stovall(512) 438-5987Megan Fleming

Residential Child Care Regulation Contacts

County of Childcare OperationCBCU RepresentativePhone NumberCBCU Manager
Armstrong, Briscoe, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, WheelerAnnette Martinez (512) 438-5984Alejandra Schoeneweis

West Texas Area

Day Care Regulation Contacts

County of Childcare OperationCBCU RepresentativePhone NumberCBCU Manager
Andrews, Borden, Coke, Concho, Crane, Crockett, Dawson, Ector, Gaines, Glasscock, Howard, Irion, Kimble, Loving, Martin, Mason, McCulloch, Menard, Midland, Pecos, Reagan, Reeves, Schleicher, Sterling, Sutton, Terrell, Tom Green, Upton, Ward, WinklerMelissa Zader(512) 438-5237Megan Fleming
Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lubbock, Lynn, Motley, Terry, YoakumValerie Stovall (512) 438-5987
Brewster, Culberson, El Paso, Hudspeth, Jeff Davis, PresidioPaula Krackau(512) 438-5272Catherine Perry
Brown, Callahan, Coleman, Comanche, Eastland, Fisher, Haskell, Jones, Kent, Knox, Mitchell, Nolan, Runnels, Scurry, Shackelford, Stephens, Stonewall, Taylor, ThrockmortonTaylor Carr(512) 438-5955Robin Grover

Residential Child Care Regulation Contacts 

County of Childcare OperationCBCU RepresentativePhone NumberCBCU Manager
Andrews, Borden, Brewster, Coke, Concho, Crane, Crockett, Culberson, Dawson, Ector, El Paso, Hudspeth, Gaines, Glasscock, Howard, Irion, Jeff Davis, Kimble, Loving, Martin, Mason, McCulloch, Menard, Midland, Pecos, Presidio, Reagan, Reeves, Schleicher, Sterling, Sutton, Terrell, Tom Green, Upton, Ward, WinklerLauren Dismuke(512) 438-5230Alejandra Schoeneweis
Bailey, Brown, Callahan, Cochran, Coleman, Comanche, Crosby, Dickens, Eastland, Fisher, Floyd, Haskell, Garza, Hale, Hockley, Jones, Kent, King, Knox, Lamb, Lubbock, Lynn, Mitchell, Motley, Nolan, Runnels, Scurry, Shackelford, Stephens, Stonewall, Taylor, Terry, Throckmorton, YoakumAnnette Martinez(512) 438-5984

South Texas Area

Day Care Regulation Contacts

County (or Zip Code) of Childcare OperationCBCU RepresentativePhone NumberCBCU Manager
Aransas, Cameron, Duval, Jim Hogg, Nueces, RefugioPaula Krackau (512) 438-5272Catherine Perry
Goliad, La Salle, MaverickKaren Williams-Jones (512) 438-5806
MedinaEric Prahl (512) 438-5803
Val VerdeRoxie Sanders (512) 438-4269
AtascosaAislinn Kelling (512) 438-5219Robin Grover
Bandera, Edwards, Jackson, WilsonLisa Castille (512) 438-4917Megan Fleming
Bee, Hidalgo, Kenedy, Kleberg, Live Oak, McMullen, San Patricio, Starr, Uvalde, Zapata, ZavalaMelissa Zader (512) 438-5237
Calhoun, Comal, Frio, Guadalupe, VictoriaDesiree Alexander (512) 438-4221
DeWitt, Dimmit, Gonzales, Karnes, RealMarylyn Hilliard (512) 438-3330
Gillespie, Kendall, Kinney, LavacaAshley Brough (512) 438-5330
KerrBriannon Trimm (512) 438-3559
Brooks, Jim Wells, WillacyChrista Fleming (512) 438-2307Alejandra Schoeneweis
Bexar County by Zip Codes

78002, 78015, 78054,78069, 78101,

78108 & 78112

Lorena Tapia (512) 438-5343Catherine Perry

78052, 78213, 78217 & 78224-

78264

Lisa Castille (512) 438-4917Megan Fleming
78152 & 78209Ashley Brough (512) 438-5330

78202-78205, 78211, 78219, 78220-

78221

Desiree Alexander (512) 438-4221
78212Melissa Zader (512) 438-5237
78218Valerie Stovall (512) 438-5987
78006, 78201, 78210, 78214-78216Aislinn Kelling (512) 438-5219Robin Grover
78023, 78109 & 78148Tamala Carter (512) 438-5048
78154Taylor Carr (512) 438-5955 
Webb County by Zip Codes
78040Edward Peabody (512) 438-5962Alejandra Schoeneweis
78043Christa Fleming (512) 438-2307
78041 & 78045Valerie Stovall (512) 438-5987Megan Fleming
78046Tamala Carter (512) 438-5048Robin Grover

Residential Child Care Regulation Contacts

County of Childcare OperationCBCU RepresentativePhone NumberCBCU Manager
Aransas, Bee, Brooks, Cameron, Duval, Hidalgo, Jim Hogg, Jim Wells, Kenedy, Kleberg, Live Oak, McMullen, Nueces, Refugio, San Patricio, Starr, Webb, Willacy, ZapataLauren Dismuke (512) 438-5230Alejandra Schoeneweis
DeWitt, Dimmit, Kendall, Kerr, MedinaKorey Smith (512) 438-5102
Atascosa, Bandera, Bexar, Calhoun, Comal, Edwards, Frio, Gillespie, Goliad, Gonzales, Guadalupe, Jackson, Karnes, Kinney, La Salle, Lavaca, Maverick, Real, Uvalde, Val Verde, Victoria, Wilson, ZavalaShania Callaway (512) 438-3723Robin Grover

Out-of-State Background Check Contacts

Email CBCUBackgroundChecks@hhs.texas.gov for assistance or questions related to Out-of-State background checks.

Out-Of-State Background Check TeamPhoneManager
Cassandra Pearson(512) 438-3658Elizabeth Relyea
Corinna Reyna(512) 438-5262
Julianna Crighton(512) 438-5221
Khadijah Jackson(512) 438-5090
Morgan Nuncio(512) 438-4898
Shirley Arnold-Moore(512) 438-2174
Victoria Grant(512) 438-2659

CBCU Management Contacts

Emily KopplinCBCU Director(512) 438-3587
Christina HulettCBCU Program Administrator(817) 543-8359
Robin GroverCBCU Manager(512) 438-5909
Megan FlemingCBCU Manager(512) 438-4442
Elizabeth RelyeaCBCU Manager – Out of State Background Checks(512) 438-5651
Wyndi McPeters GrantCBCU Program Administrator(713) 696-8040
Alejandra SchoeneweisCBCU Manager(512) 438-5218
Catherine PerryCBCU Manager(512) 438-2284
Ruby Rocha-EdwardsCBCU Manager – Background Check Support Team(512) 438-5123

Email

Phone

  • Support Line: 800-645-7549 (Monday-Friday 8 a.m. - 4:30 p.m.)
  • Fax: (512) 339-5871

Mail

P.O. Box 149030
Mail Code 121-7
Austin, Texas 78714