Centralized Background Check Unit Contacts
P.O. Box 149030
Mail Code 121-7
Austin, Texas 78714
Phone
- Support Line: 800-645-7549 (Monday-Friday 8 a.m.-4:30 p.m.)
- Fax: 512-339-5871
Child Care Regulation Contacts
Using the charts below, make sure you contact the right person according to your Region and County.
If you don't know your Region, you can look it up here by County. Then return to this page to find your contact.
| Name | Region Assignment | Phone Number | Fax Number |
|---|---|---|---|
| Desiree Alexander |
Region 6 County: Harris County ZIP Codes: 77015-77059 |
512-438-4221 | 512-276-3735 |
| (Robert) James Bacon |
Region 2 Counties: Wichita & Young Region 3 Counties: Collin |
512-438-5272 | 512-276-3519 |
| Shirley Arnold-Moore | Region 6 Counties: Fort Bend & Harris ZIP Codes: 77002-77014 | 512-438-2174 | 512-339-5804 |
| Ashley Brough |
Region 4 Counties: Anderson, Bowie, Cass, Cherokee, Gregg, Harrison, Henderson & Hopkins Region 7 Counties: Bastrop, Blanco, Bosque, Burleson, Burnet, Caldwell, Fayette, Freestone, Hamilton, Hill, Lampasas, Leon, Limestone, Llano, Madison, McLennan, Milam, Robertson & Washington; Travis County ZIP Codes: 78757-78799 |
512-438-5330 | 512-276-3386 |
| Taylor Carr |
Region 6 County: Harris County ZIP Codes: 77091-77447 Region 8 Counties: Calhoun & Lavaca Temporary Coverage – Region 6 Galveston County ZIP Codes: 77539-77565 |
512-438-5955 | 512-276-3063 |
| Tamala Carter |
Region 6 County: Harris County ZIP Code: 77449 Region 8 Counties: Atascosa, Bandera, Comal, Dewitt, Dimmit, Edwards, Frio, Gillespie, Goliad, Gonzales, Guadalupe, Kinney & Real Region 9 Region 11 Counties: San Patricio & Webb |
512-438-5048 | 512-276-3404 |
| Lisa Castille |
Region 4 Counties: Camp, Delta, Franklin, Lamar, Marion, Morris, Panola, Rains, Red River, Rusk, Smith, Titus, Upshur, Van Zandt & Wood Region 5 Counties: Angelina, Hardin, Houston, Jasper, Orange, Sabine, San Jacinto & Tyler Region 6 Counties: Brazoria, Chambers, Matagorda, Walker & Waller |
512-438-4917 |
512-276-3794 |
| Michael Esselstein |
Region 7 Counties: Bell, Coryell, Falls, Grimes, Mills, San Saba & Williamson |
512-438-4269 | 512-276-3212 |
| Christa Fleming |
Region 8 County: Bexar County ZIP Codes: 78215-78285 Temporary Coverage – Region 6 Galveston County ZIP Codes: 77510-77518; Harris County ZIP Codes: 77506-77546 |
512-438-2307 | 512-934-9838 |
| Victoria Grant |
Region 7 Counties: Travis County ZIP Codes 78610-78756 |
512-438-2659 | 512-934-9906 |
| Aislinn Kelling |
Region 1 Counties: Dickens, Donley, Floyd, Garza, Hall, Hansford, Hartley, Hemphill, Hockley, Hutchinson, King, Lamb, Lipscomb, Moore, Motley, Ochiltree, Oldham, Parmer, Potter, Roberts, Sherman, Swisher, Terry, Wheeler & Yoakum Region 3 Counties: Tarrant ZIP Codes: 76120-76262 Region 7 Counties: Brazos, Hayes & Lee |
512-438-5219 | 512-927-5978 |
| Tyler Monroe |
Region 2 Counties: Archer, Baylor, Brown, Callahan, Clay, Coleman, Comanche, Cottle, Eastland, Fisher, Foard, Hardeman, Haskell, Jack, Jones, Kent, Knox, Mitchell, Montague, Nolan, Runnels, Scurry, Shackelford, Stephens, Stonewall, Taylor, Throckmorton & Wilbarger Region 3 Counties: Grayson, Hunt, Johnson, Palo Pinto, Rockwall & Somervell |
512-438-3620 | 512-929-1568 |
| (Charles) Logan Norris |
Region 5 Counties: San Augustine & Shelby Region 6 County: Harris ZIP Codes: 77060-77090 |
512-438-5524 | 512-339-5806 |
| Edward Peabody |
Region 3 Counties: Denton, Erath & Hood |
512-438-5962 | 512-934-9867 |
| Eric Prahl |
Region 3 County: Tarrant County ZIP Codes: 75050-76119 Temporary Coverage – Region 6 Galveston County ZIP Codes: 77568-77623 |
512-438-5803 | 512-276-3420 |
| Miranda Saldivar | Region 8 Counties: Jackson, Karnes, Kendall, Kerr, La Salle, Maverick, Medina, Uvalde, Val Verde, Victoria, Wilson & Zavala; Bexar ZIP Codes: 77002-78214
Region 10 |
512-438-5332 | 512-927-5994 |
| Valerie Stovall |
Region 1 Counties: Armstrong, Bailey, Briscoe, Carson, Castro, Childress, Cochran, Collingsworth, Crosby, Dallam, Deaf Smith, Gray, Hale, Lubbock & Randall Temporary Coverage – Region 6: Harris County ZIP Codes: 77450-77505 |
512-438-5987 | 512-323-1908 |
| Lorena Tapia | Region 3 Counties: Ellis, Fannin, Navarro, Parker & Wise; Dallas County ZIP Codes: 75159-75254 | 512-438-5343 | 512-483-7603 |
| Briannon Trimm |
Region 6 Counties: Austin, Colorado, Liberty, Montgomery & Wharton Temporary Coverage – Region 5 Counties: Newton, Polk, Nacogdoches & Trinity Region 6: Harris County ZIP Codes: 77547-77598 |
512-438-3559 | 512-928-5357 |
| Karen Williams-Jones |
Region 3 County: Dallas County ZIP Codes: 75001-75154 Temporary Coverage – Region 5 Counties: Jefferson |
512-438-5806 | 512-276-3623 |
| Melissa Zader | Region 11 Counties: Aransas, Bee, Brooks, Cameron, Duval, Hidalgo, Jim Hogg, Jim Wells, Kenedy, Kleberg, Live Oak, McMullen, Nueces, Refugio, Starr, Willacy & Zapata | 512-438-5237 | 512-276-3297 |
| Name | Region Assignment | Phone Number | Fax Number |
|---|---|---|---|
| Shania Callaway | Region 3 Counties: Cook, Ellis, Fannin, Hood, & Hunt
Region 7 Counties: Bell, Blanco, Bosque, Brazos, Burleson & Williamson |
512-438-3723 | 512-323-1902 |
| Melissa Dellahoussaye-White | Region 6 Counties: Harris County ZIP Codes: 77002-77068 | 512-438-5243 | 512-276-3762 |
| Michelle Duffy |
Region 5 Region 6 Counties: Brazoria, Chambers, Matagorda & Waller Region 8 Counties: Bandera, Comal, Frio, Gonzales, Guadalupe, Karnes, Kendall, Kerr, Lavaca, Maverick, Medina, Real, Uvalde, Val Verde, Wilson & Zavala |
512-438-3935 | 512-928-5401 |
| Annette Martinez |
Region 1 Region 2 Region 7 Counties: Lampasas, Lee, Limestone, Llano & Madison Region 9 |
512-438-5984 | 512-928-5431 |
| Shalece Mendez | Region 8 Counties: Atascosa, Bandera, Bexar, Calhoun, Dewitt, Dimmit, Edwards, Gillespie, Goliad, Jackson, Kinney, La Salle & Medina & Victoria | 512-438-5230 | 512-674-4507 |
| Alejandra Schoeneweis |
Region 3 County: Erath Region 7 Counties: Bastrop, Burnet, Caldwell, Coryell, Falls, Fayette, Freestone, Grimes, Hamilton, Hayes, Hill, Leon, Milam, Mills, McLennan, Robertson, San Saba, Travis & Washington |
512-438-5218 | 512-276-3770 |
| Korey Smith |
Region 4 Region 6 County: Fort Bend Region 11 |
512-438-5102 | 512-276-3732 |
| Kim Tate | Region 3 Counties: Parker, Rockwall, Somervell & Tarrant
Region 6 Counties: Austin, Colorado, Galveston, Liberty, Walker & Wharton |
512-438-5353 | 512-929-1504 |
| Grayson Warrenburg | Region 3 Counties: Collin, Dallas, Denton, Grayson, Johnson, Kaufman, Palo Pinto, Rockwall & Wise | 512-438-5854 | 512-339-5967 |
| Jill Wilson | Region 6 Counties: Montgomery & Harris County ZIP Codes: 77069-77571
Region 10 |
512-438-5240 | 512-928-5459 |
Out-of-State Background Check Contacts
Email CBCU Background Checks for questions related to Out-of-State Background checks.
| Name | Phone Number | Fax Number |
|---|---|---|
| Julianna Crighton | 512-438-5221 | 512-276-3714 |
| Morgan Nuncio | 512-438-4898 | 512-928-5236 |
| Cassandra Pearson | 512-438-3658 | 512-276-3725 |
| Vicki Persky | 512-438-3127 | 512-339-5848 |
| Corinna Reyna | 512-438-5262 | 512-934-9407 |
| Leah Trevino | 512-438-4324 | 512-929-1507 |
Fingerprinting Contacts
Contact CCR FBI Results for questions related to Fingerprint Troubleshooting. Email the Contact CBCU mailbox for inquiries regarding homebound fingerprinting and general questions regarding CBCU.
| Name | Region and/or Duties | Phone | Fax |
|---|---|---|---|
| Demika Jones | Support Line and FBI Fingerprint Troubleshooting | 512-438-3069 | 512-339-5871 |
| Tarsha Prosser | Support Line and FBI Fingerprint Troubleshooting | 512-438-5946 | 512-339-5871 |
Administration Contacts
| Name | Job Title | Phone | Fax |
|---|---|---|---|
| Lance Urban | CBCU Director | 512-438-3182 | 512-927-5968 |
| Emily Kopplin | CBCU Program Administrator | 512-438-3587 | 512-276-3736 |
| Taylor Deats |
Residential Child Care Regulation Background Check Manager |
512-438-5360 | 512-276-3228 |
| Megan Fleming |
Child Care Regulation Day Care Background Check Manager Region 1 Counties: Armstrong, Bailey, Briscoe, Carson, Castro, Childress, Cochran, Collingsworth, Crosby, Dallam, Deaf Smith, Gray, Hale, Lubbock & Randall Region 4 Region 5 Region 6 Counties: Austin, Brazoria, Chambers, Colorado, Fort Bend, Galveston, Liberty, Matagorda, Montgomery, Walker, Waller & Wharton; Harris ZIP Codes: 77002-77090 & 77450-77598 Region 7 Counties: Bastrop, Blanco, Bosque, Burleson, Caldwell, Fayette, Freestone, Hamilton, Hill, Lampasas, Leon, Limestone, Llano, Madison, McLennan, Milam, Robertson & Washington; Travis County ZIP Codes: 78757-78799 Region 11 Counties: Aransas, Bee, Brooks, Cameron, Duval, Hidalgo, Jim Hogg, Jim Wells, Kenedy, Kleberg, Live Oak, McMullen, Nueces, Refugio, Starr, Willacy & Zapata |
512-438-4442 | 512-276-3312 |
| Janet Kisler |
Child Care Regulation Day Care Background Check Manager Region 1 Counties: Dickens, Donley, Floyd, Garza, Hall, Hansford, Hartley, Hemphill, Hockley, Hutchinson, King, Lamb, Lipscomb, Moore, Motley, Ochiltree, Oldham, Parmer, Potter, Roberts, Sherman, Swisher, Terry, Wheeler & Yoakum Region 2 Region 3 Region 7 Counties: Bell, Brazos, Coryell, Falls, Grimes, Hays, Lee, Mills, San Saba & Williamson; Travis County ZIP Codes: 78610-78756 |
512-438-3596 | 512-934-9424 |
| Elizabeth Relyea |
Child Care Regulation Day Care Background Check Manager Out-of-State Background Checks |
512-438-5651 | 512-934-9965 |
| Ruby Rocha-Edwards |
Child Care Regulation Day Care Background Check and CBCU Support Line Manager Region 6 County: Harris County ZIP Codes: 77091-77449 Region 8 Region 9 Region 10 Region 11 Counties: San Patricio & Webb |
512-438-5123 | 512-276-3736 |