Centralized Background Check Unit

Centralized Background Check Unit Contacts

Mail

P.O. Box 149030
Mail Code 121-7
Austin, Texas 78714

Phone

  • Support Line: 800-645-7549 (Monday-Friday 8 a.m.-4:30 p.m.)
  • Fax: 512-339-5871

Child Care Regulation Contacts

Using the charts below, make sure you contact the right person according to your Region and County.

If you don't know your Region, you can look it up here by County. Then return to this page to find your contact.

Child Day Care Regulation (CCR)
Name Region Assignment Phone Number Fax Number
Shirley Arnold-Moore Region 6 Counties: Fort Bend & Zip Codes: 77002-77014 512-438-2174 512-339-5804
Desiree Alexander Region 6 County: Harris County Zip Codes: 77015-77059 512-438-4221 512-276-3735
(Robert) James Bacon

Region 2 Counties: Wichita & Young

Region 3 Counties: Collin
512-438-5272 512-276-3519
Ashley Brough

Region 4 Counties: Anderson, Bowie, Cass, Cherokee, Gregg, Harrison, Henderson & Hopkins

Region 7 Counties: Bastrop, Blanco, Bosque, Burleson, Caldwell, Fayette, Freestone, Hamilton, Hill, Lampasas, Leon, Limestone, Llano, Madison, McLennan, Milam, Robertson & Washington; Travis County Zip Codes: 78757-78799
512-438-5330 512-276-3386
Taylor Carr

Region 6 County: Harris County Zip Codes: 77091-77447

Region 8 Counties: Calhoun & Lavaca
512-438-5955 512-276-3063
Tamala Carter

Region 6 County: Harris County Zip Code: 77449

Region 8 Counties: Atascosa, Bandera, Comal, Dewitt, Dimmit, Edwards, Frio, Gillespie, Goliad, Gonzales, Guadalupe, Kinney & Real

Region 9

Region 11 Counties: San Patricio & Webb

512-438-5048 512-276-3404
Lisa Castille

Region 4 Counties: Camp, Delta, Franklin, Lamar, Marion, Morris, Panola, Rains, Red River, Rusk, Smith, Titus, Upshur, Van Zandt & Wood

Region 5 Counties: Angelina, Hardin, Houston, Jasper, Orange, Sabine, San Jacinto & Tyler

512-438-4917

512-276-3794

Renee Encinias

Region 1 Counties: Dickens, Donley, Floyd, Garza, Hall, Hansford, Hartley, Hemphill, Hockley, Hutchinson, King, Lamb, Lipscomb, Moore, Motley, Ochiltree, Oldham, Parmer, Potter, Roberts, Sherman, Swisher, Terry, Wheeler & Yoakum

Region 3 Counties: Tarrant Zip Codes: 76120-76262

Region 7 Counties: Brazos, Hayes & Lee
512-438-3311 512-483-7064
Michael Esselstein Region 7 Counties: Bell, Coryell, Falls, Grimes, Mills, San Saba & Williamson 512-438-4269 512-276-3212
Christa Fleming Region 8 County: Bexar County Zip Codes: 78215-78285 512-438-2307 512-934-9838
Victoria Grant Region 7 Counties: Travis County Zip Codes 78610-78756 512-438-2659 512-934-9906
Cydney Knighton

Region 5 Counties: Jefferson, Newton, Polk, Nacogdoches & Trinity

Region 6 Counties: Galveston & Harris County Zip Codes: 77450-77598
512-438-5043 512-276-3209
Tyler Monroe

Region 2 Counties: Archer, Baylor, Brown, Callahan, Clay, Coleman, Comanche, Cottle, Eastland, Fisher, Foard, Hardeman, Haskell, Jack, Jones, Kent, Knox, Mitchell, Montague, Nolan, Runnels, Scurry, Shackelford, Stephens, Stonewall, Taylor, Throckmorton & Wilbarger

Region 3 Counties: Grayson, Hunt, Johnson, Palo Pinto, Rockwall & Somervell
512-438-3620 512-929-1568
(Charles) Logan Norris

Region 5 Counties: San Augustine & Shelby

Region 6 County: Harris Zip Codes: 77060-77090
512-438-5524 512-339-5806
Edward Peabody Region 3 Counties: Denton, Erath & Hood 512-438-5962 512-934-9867
Eric Prahl Region 3 County: Tarrant County Zip Codes: 75050-76119 512-438-5803 512-276-3420
Miranda Saldivar Region 8 Counties: Jackson, Karnes, Kendall, Kerr, La Salle, Maverick, Medina, Uvalde, Val Verde, Victoria, Wilson & Zavala; Bexar Zip Codes: 77002-78214 512-438-5332 512-927-5994
Valerie Stovall Region 1 Counties: Armstrong, Bailey, Briscoe, Carson, Castro, Childress, Cochran, Collingsworth, Crosby, Dallam, Deaf Smith, Gray, Hale, Lubbock & Randall 512-438-5987 512-323-1908
Lorena Tapia Region 3 Counties: Ellis, Fannin, Navarro, Parker & Wise; Dallas County Zip Codes: 75159-75254 512-438-5343 512-483-7603
Briannon Trimm Region 6 Counties: Austin, Colorado, Liberty, Montgomery & Wharton 512-438-3559 512-928-5357
Karen Williams-Jones Region 3 County: Dallas County Zip Codes: 75001-75154 512-438-5806 512-276-3623
Melissa Zader Region 11 Counties: Aransas, Bee, Brooks, Cameron, Duval, Hidalgo, Jim Hogg, Jim Wells, Kenedy, Kleberg, Live Oak, McMullen, Nueces, Refugio, Starr, Willacy & Zapata 512-438-5237 512-276-3297
Residential Child Care Regulation (RCCR)
Name Region Assignment Phone Number Fax Number
Shania Callaway Region 3 Counties: Cook, Ellis, Fannin, Hood, & Hunt 512-438-3723 512-323-1902
Melissa Dellahoussaye-White Region 6 Counties: Harris County Zip Codes: 77002-77068 512-438-5243 512-276-3762
Michelle Duffy

Region 5

Region 6 Counties: Brazoria, Chambers, Matagorda & Waller

Region 8 Counties: Bandera, Comal, Frio, Gonzales, Guadalupe, Karnes, Kendall, Kerr, Lavaca, Maverick, Medina, Real, Uvalde, Val Verde, Victoria, Wilson & Zavala
512-438-3935 512-928-5401
Annette Martinez

Region 1

Region 2

Region 7 Counties: Lampasas, Lee, limestone, Llano & Madison

Region 9
512-438-5984 512-928-5431
Shalece Mendez Region 8 Counties: Atascosa, Bandera, Bexar, Calhoun, Dewitt, Dimmit, Edwards, Gillespie, Goliad, Jackson, Kinney, La Salle & Medina & Victoria 512-438-5230 512-674-4507
Alejandra Schoeneweis

Region 3 County: Erath

Region 7 Counties: Bastrop, Burnet, Caldwell, Coryell, Falls, Fayette, Freestone, Grimes, Hamilton, Hayes, Hill, Leon, Milam, Mills, McLennan, Robertson, San Saba, Travis & Washington  
512-438-5218 512-276-3770
Kim Tate Region 3 Counties: Parker, Rockwall, Somervell & Tarrant 512-438-5353 512-929-1504
Grayson Warrenburg Region 3 Counties: Collin, Dallas, Denton, Johnson, Kaufman, Palo Pinto, Rockwall & Wise 512-438-5854 512-339-5967
Jill Wilson  Region 6 Counties: Montgomery & Harris County Zip Codes: 77069-77571 512-438-5240 512-928-5459
Tonya Wingard

Region 4

Region 6 Counties: Austin, Colorado, Fort Bend, Galveston, Liberty, Walker & Wharton

Region 10

Region 11
512-438-5489 512-276-3680

Out-of-State Background Check Contacts

Email CBCU Background Checks for questions related to Out-of-State Background checks.

Name Phone Number Fax Number
Julianna Crighton 512-438-5221 512-276-3714
Morgan Nuncio 512-438-4898 512-928-5236
Cassandra Pearson 512-438-3658 512-276-3725
Vicki Persky 512-438-3127 512-339-5848
Corinna Reyna 512-438-5262 512-934-9407
Leah Trevino 512-438-4324 512-929-1507

Fingerprinting Contacts

Contact CCR FBI Results for questions related to Fingerprint Troubleshooting. Email the Contact CBCU mailbox for inquiries regarding homebound fingerprinting and general questions regarding CBCU.

Contact Fingerprinting Staff
Name Region and/or Duties Phone Fax
Demika Jones Support Line and FBI Fingerprint Troubleshooting 512-438-3069 512-339-5871
Tarsha Prosser Support Line and FBI Fingerprint Troubleshooting 512-438-5946 512-339-5871
Patrice Wingard Support Line and Homebound Fingerprinting Process 512-438-3082 512-339-5871

Administration Contacts

Name Job Title Phone Fax
Lance Urban CBCU Director 512-438-3182 512-927-5968
Emily Kopplin CBCU Program Administrator 512-438-3587 512-276-3736
ShaDora Cody CBCU Administrative Assistant III 512-438-5360 512-276-3451
Taylor Deats

Residential Child Care Regulation Background Check Manager

Region 1

Region 2

Region 5

Region 6 Counties: Brazoria, Chambers, Harris, Matagorda, Montgomery & Waller

Region 7 Counties: Lampasas, Lee, Limestone, Llano & Madison

Region 8

Region 9 
512-438-5360 512-276-3228
Megan Fleming

Child Care Regulation Day Care Background Check Manager
 

Region 1 Counties: Armstrong, Bailey, Briscoe, Carson, Castro, Childress, Cochran, Collingsworth, Crosby, Dallam, Deaf Smith, Gray, Hale, Lubbock & Randall

Region 4

Region 5

Region 6 Counties: Austin, Brazoria, Chambers, Colorado, Fort Bend, Galveston, Liberty, Matagorda, Montgomery, Walker, Waller & Wharton; Harris Zip Codes: 77002-77090 & 77450-77598

Region 7 Counties: Bastrop, Blanco, Bosque, Burleson, Caldwell, Fayette, Freestone, Hamilton, Hill, Lampasas, Leon, Limestone, Llano, Madison, McLennan, Milam, Robertson & Washington; Travis County Zip Codes: 78757-78799

Region 11 Counties: Aransas, Bee, Brooks, Cameron, Duval, Hidalgo, Jim Hogg, Jim Wells, Kenedy, Kleberg, Live Oak, McMullen, Nueces, Refugio, Starr, Willacy & Zapata
512-438-4442 512-276-3312
Robin Glover Residential Child Care Regulation Background Check Manager
Region 3
Region 4
Region 6 Counties: Austin, Brazoria, Colorado, Fort Bend, Galveston, Liberty, Walker & Wharton
Region 7 Counties: Bastrop, Bell, Blanco, Bosque, Brazos, Burleson, Burnet, Caldwell, Coryell, Falls, Fayette, Freestone, Grimes, Hamilton, Hays, Hill, Leon, Milam, Mills, McLennan, Robertson, San Saba, Travis, Washington & Williamson
Region 10
Region 11  
512-438-5909 512- 276-3732
Janet Kisler

Child Care Regulation Day Care Background Check Manager

Region 1 Counties: Dickens, Donley, Floyd, Garza, Hall, Hansford, Hartley, Hemphill, Hockley, Hutchinson, King, Lamb, Lipscomb, Moore, Motley, Ochiltree, Oldham, Parmer, Potter, Roberts, Sherman, Swisher, Terry, Wheeler & Yoakum

Region 2

Region 3

Region 7 Counties: Bell, Brazos, Coryell, Falls, Grimes, Hays, Lee, Mills, San Saba & Williamson; Travis County Zip Codes: 78610-78756
512-438-3596 512-934-9424
Elizabeth Relyea

Child Care Regulation Day Care Background Check Manager

Out-of-State Background Checks
512-438-5651 512-934-9965
Ruby Rocha-Edwards

Child Care Regulation Day Care Background Check and CBCU Support Line Manager

Region 6 County: Harris County Zip Codes: 77091-77449

Region 8

Region 9

Region 10

Region 11 Counties: San Patricio & Webb

512-438-5123 512-276-3736