Centralized Background Check Unit

Centralized Background Check Unit Contacts

Mail

P.O. Box 149030
Mail Code 121-7
Austin, Texas 78714

Child Care Regulation Contacts

Using the charts below, make sure you contact the right person according to your Region and County.

If you don't know your Region, you can look it up by County. Then return to this page to find your contact.

Day Care Regulation Contacts

Day Care Regulation
Unit 2
Covers Child Care Operations in Regions/County/Zip Code:PhoneFax
Catie Hammond-PerryCBCU Manager(512) 438-2284(512) 928-5401
Nell FlemingRegion 4

Region 3 County: Johnson

Region 6 Counties: Liberty and Matagorda
(512) 438-3620(512) 929-1568
Eric Prahl

Region 6 Counties: Brazoria and Harris Zip Codes: 77002-77026

Temporary – Region 3 County: Denton Zip Codes 75010, 75019, 75068 and 76226

Temporary – Region 7 County: Travis Zip Codes: 78727-78730 and 78736

Temporary – Region 8: Lavaca

(512) 438-5803(512) 276-3420
Lori Tapia

Region 3 Counties: Grayson, Dallas Zip Codes: 75134-75232

Temporary – Region 3: Denton Zip Codes: 75033 and 76258

Temporary – Region 7: Travis Zip Codes: 78705, 78712, 78721 and 78724

Temporary – Region 8: Jackson and Kerr

(512) 438-5343(512) 483-7603
Karen Williams-Jones

Region 3 Counties: Dallas Zip Codes: 75001-75116

Temporary – Region 11 County: Nueces Zip Codes 78343, 78373 and 78380

Temporary – Region 8: Dimmit, Gonzales and Karnes

Temporary – Region 3 County: Collin Zip Codes: 75035 and 75065

Temporary – Region 7: Travis Zip Codes: 78722 and 78757

Temporary – Region 8: La Salle, Val Verde, Maverick, Medina and Real

(512) 438-5806(512) 276-3623
Taylor Deats

Region 7 Counties: Bell, Bosque, Burleson, Coryell, Fayette, Freestone, Grimes, Madison, Milam, Mills, and Travis Zip Codes: 78610-78704

Temporary – Region 3: Kaufman Zip Codes: 75156, 75160 and 75203

Temporary Region 7: Travis County Zip Code: 78732

Temporary – Region 8: Edwards, Frio, Gillespie, Goliad, Bexar Zip Code: 78209

(512) 438-5360(512) 276-3228
Roxie SandersRegion 3: Collin Zip Codes: 75002-75074(512) 438-4269 
Paula Krackau

Region 10

Region 11: Aransas, Brooks, Cameron, Duval, Jim Hogg, Nueces and Refugio

Region 3: Hood

Temporary – Region 7: Travis County Zip Codes: 78725, 78726, 78747 and 78752

(512) 438-5272(512) 276-3519
Day Care Regulation
Unit 3
Covers Child Care Operations in Regions/County/Zip Code:PhoneFax
Alejandra SchoeneweisCBCU Manager(512) 438-5218(512) 276-3770
Christa Fleming

Region 3 Counties: Dallas Zip Codes: 75233-75241; Tarrant Zip Codes: 75050-76103

Temporary – Region 11 County: Webb Zip Codes: 77777 and 78043

Temporary – Region 3 County: Collin Zip Codes: 75082 and 75166, Denton Zip Code: 75067

Temporary – Region 7: Travis County Zip Codes: 78731, 78733 and 78734

Temporary – Region 8: Comal Zip Code; 78130

(512) 438-2307(512) 934-9838
Edward Peabody

Region 3 Counties: Tarrant Zip Codes: 76104-76262

Temporary – Region 3 County: Denton Zip Codes: 78262 and 75077

Temporary – Region 7: Travis Zip Codes: 78748 and 78749

(512) 438-5962(512) 934-9867
Day Care Regulation
Unit 5
Covers Child Care Operations in Regions/County/Zip Code:PhoneFax
Megan FlemingCBCU Manager(512) 438-4442(512) 276-3312
Desiree Alexander

Region 6 Counties: Austin, Galveston, Montgomery, Harris Zip Codes: 77042-77044

Temporary – Region 3 County: Denton Zip Codes: 76210, 76247, 76208 and 76249; Kaufmann Zip Codes: 75114, 75143, 75147, 75158 and 75159

Temporary – Region 7: Travis Zip Code: 78756

Temporary – Region 8: Bexar Zip Codes: 78702-78205, 78221 and 78219

(512) 438-4221(512) 276-3735
Shirley Arnold-Moore

Region 6 Counties: Fort Bend and Harris Zip Codes: 77028-77043

Temporary – Region 11 Counties: Nueces Zip Code: 78414 and 78415

Temporary – Region 7: Travis Zip Codes: 78750, 78754 and 78758

Temporary – Region 8: Guadalupe Zip Codes: 78121, 78124 and 78154; Bexar Zip Code: 78207

(512) 438-2174(512) 339-5804
Ashley Brough

Region 6 County: Harris Zip Codes: 77083-77379

Region 7 Counties: Bastrop

Temporary – Region 3 County: Kaufmann Zip Code: 75126 and 75142

Temporary – Region 7: Travis Zip Codes: 78745 and 78751

Temporary – Region 8: Victoria Zip Codes: 77901

(512) 438-5330(512) 276-3386
Lisa Castille

Region 8 Counties: Bexar Zip Codes: 78221-78264

Region 11 Counties: Jim Wells, Live Oak, Willacy and Zapata

Temporary – Region 7 County: Lampasas, Lee, Leon, Limestone, Robertson and San Saba

Temporary – Region 3 County: Collin Zip Codes: 75034 and 75173; Denton Zip Codes: 76204, 76207, 76227 and 76205

Temporary – Region 7: Travis Zip Codes: 78735, 78737 and 78746

Temporary – Region 8: Bexar Zip Codes; 78213 and 78217

(512) 438-4917 
Marylyn Hilliard

Region 3: Fannin, Erath, Navarro, Parker, Rockwall, Collin Zip Codes: 75189-75495 and Dallas Zip Codes: 75243-76051

Region 6: Colorado, Walker, Waller and Wharton

Region 7: Brazos, Hays, Lampasas, Lee, Leon, Limestone, Robertson, San Saba and Washington

Region 8: Dimmit, Dewitt, Gonzales and Karnes

(512) 438-3330(512) 928-4530
Valerie Stovall

Region 1

Region 3 Counties: Cooke, Ellis, Hunt and Palo Pinto

Temporary – Region 3 County: Denton Zip Code: 76209

Temporary – Region 7: Travis Zip Codes: 78739 and 78741

Temporary – Region 11: Webb Zip Code: 78041

Temporary – Region 8: Wilson, Zavala and Bexar Zip Code; 78218

(512) 438-5987(512) 323-1908
Briannon Trimm

Region 6 Counties: Harris Zip Codes: 77388-77598

Region 7 Counties: Blanco, Burnet, Caldwell, Falls, Hamilton, Hill and Llano

Temporary – Region 3 County: Collin Zip Codes: 75086 and 75093; Denton Zip Codes: 75007, 75009 and 75078

Temporary – Region 7: Travis Zip Codes: 78744 and 78753

Temporary – Region 8: Guadalupe Zip Code: 78155; Victoria Zip Codes: 78904, 77905 and 77988; Bexar Zip Codes: 78002 and 78006

(512) 438-3559(512) 928-5357
Melissa Zader

Region 9

Region 11 Counties: Bee, Hidalgo, Kleberg, San Patricio and Starr

Temporary – Region 3 County: Collin Zip Codes: 75078; Denton Zip Code: 75028

Temporary – Region 7: Travis Zip Code: 78759

Temporary – Region 8: Uvalde; Bexar Zip Codes: 78212 and 78220; Comal Zip Code: 78163

(512) 438-5237(512) 276-3297

Residential Child Care Regulation Contacts

Day Care Regulation
Unit 6
Covers Child Care Operations in Regions/County/Zip Code:PhoneFax
Robin GroverCBCU Manager(512) 438-5909(512) 929-1567
Taylor Carr

Region 2

Region 3 Counties: Somervell and Wise

Region 5

Temporary – Region 3 County: Collin Zip Codes: 75080, 75094 and 75098; Denton Zip Code: 75036 and 75287

Temporary – Region 7: Travis Zip Code: 78738

Temporary – Region 8: Bandera, Comal Zip Codes: 78070, 78132, 78133 and 78266; Guadalupe Zip Code: 78130

(512) 438-5955(512) 276-3063
Aislinn Kelling

Region 7 Counties: McLennan and Williamson

Temporary – Region 11 County: Nueces Zip Code 78418, 78373 and 78380

Temporary – Region 3 County: Denton Zip Codes: 75056, 76266 and 76259

Temporary – Region 8: Atascosa; Calhoun; Bexar Zip Codes: 78201, 78210, 78214 and 78215

(512) 438-5219(512) 276-3404
Tamala Carter

Region 6 County: Harris Zip Codes: 77045-77082

Temporary – Region 3 County: Collin Zip Code: 75075; Denton Zip Codes: 76201 and 75022

Temporary – Region 7 County: Travis Zip Code: 78723

Temporary – Region 8: Bexar Zip Codes: 78015, 78023, 78052, 78069, 78101, 78108, 78109, 78112 and 78148

(512) 438-5048(512) 276-3404
Residential Care Regulation
Unit 3
Covers Child Care Operations in Regions/County/Zip Code:PhoneFax
Alejandra SchoeneweisCBCU Manager(512) 438-5218(512) 276-3770
Jordan Martin

Region 3: Tarrant Zip Code: 75050

Region 6: Montgomery, Walker and Wharton

(512) 438-5333 
Korey Smith

Region 7 Counties: Travis and Williamson

Region 6 Counties: Austin and Brazoria

Region 8 Counties: Comal, Gillespie, Goliad, Jackson, Karnes, Kinney, La Salle, Lavaca, Maverick, Real, Uvalde, Valverde, Wilson and Zavala

Temporary – Region 6 Counties: Harris Zip Code 77061-77068

(512) 438-5102(512) 276-3732
Annette Martinez

Region 1

Region 2

Region 4

Temporary – Region 3: Rockwall

Temporary – Region 6: Harris County Zip Codes 77054-77060

(512) 438-5984(512) 928-5431
Lauren DismukeRegion 6: Harris Zip Codes 77002-77044(512) 438-5230 
Jill Wilson

Region 5

Region 7 Counties: Bastrop, Bell, Blanco, Bosque, Brazos, Burleson, Burnet, Caldwell, Coryell, Falls, Fayette, Freestone, Grimes, Hamilton, Hays, Hill, Lampasas, Lee, Leon, Limestone, Llano, Madison, McLennan, Milam, Mills, Robertson, San Saba and Washington

Region 8 County: Gonzales

Region 10

(512) 438-5240(512) 928-5459
Residential Care Regulation
Unit 6
Covers Child Care Operations in Regions/County/Zip Code:PhoneFax
Robin GroverCBCU Manager(512) 438-5909(512) 929-1567
Shania CallawayRegion 8 Counties: Bexar and Guadalupe(512) 438-3723(512) 323-1902
Melissa Clark

Region 3: Atascosa, Calhoun, Denton, Dewitt, Dimitt, Edwards, Erath, Hunt, Rockwall and Tarrant Zip Codes 76182-76244

Region 6: Liberty, Matagorda, Waller and Galveston

Region 8: Bandera, Frio, Medina, Karnes, Kendall, Kerr and Victoria
 

(512) 438-3264 
Kim Tate

Region 3 Counties: Tarrant Zip Codes 76011-76140, Ellis, Johnson, Kaufman, Navarro, Palo Pinto, Parker and Somervell

Temporary – Region 6 County: Harris Zip Codes 77049-77053

(512) 438-5353(512) 929-1504
Grayson WarrenburgRegion 6: Harris Zip Codes 77069-77571, Chambers, Colorado, and Fort Bend(512) 438-5854(512) 339-5967
Benjamin BrannonRegion 3 Counties: Collin, Cooke, Dallas, Fannin, Grayson and Hood(512) 438-5849(512) 276-3680

Background Check Support Contacts

Contact CCR FBI Results for questions related to Program Support Troubleshooting. Email the Contact CBCU mailbox for inquiries regarding homebound fingerprinting and general questions regarding CBCU.

Background Check Support Team
Unit 4
TitlePhoneFax
Ruby Rocha-EdwardsCBCU Manager(512) 438-5123(512) 276-3209
Demika JonesError Resolution Specialist(512) 438-3069(512) 339-5871
Tarsha ProsserError Resolution Specialist(512) 438-5946(512) 339-5871
Brenda RodriguezError Resolution Specialist(512) 438-3082(512) 339-5871
Kimberly (Kim) KinclCustomer Service Representative(512) 438-3206(512) 934-9696
Cathy PorrasCustomer Service Representative(512) 438-5043(512) 339-5871
Tanja HolleyCustomer Service Representative(512) 438-5790(512) 339-5871
Carliss (CJ) JenkinsCustomer Service Representative(512) 438-5788(512) 276-3741
Emily (Rebecca) KitchensCustomer Service Representative(512) 438-4490(512) 393-1904
Helen MichaelCustomer Service Representative(512) 438-5986(512) 276-3445
Lisa PawlakCustomer Service Representative(512) 438-5458(512) 276-3799
Eloisa PerezCustomer Service Representative(512) 438-3062(512) 276-3481

Out-of-State Background Check Contacts

Email CBCU Background Checks for questions related to Out-of-State Background checks.

Out-Of-State Background Check Team
Unit 7
TitlePhoneFax
Elizabeth (Beth) RelyeaCBCU Manager(512) 438-5651(512) 934-9965
Julianna CrightonCBCU Inspector(512) 438-5221(512) 276-3714
Khadijah JacksonCBCU Inspector(512) 438-5090(512) 928-5418
Morgan NuncioCBCU Inspector(512) 438-5090(512) 928-5326
Cassandra PearsonCBCU Inspector(512) 438-3658(512) 276-3725
Corinna ReynaCBCU Inspector(512) 438-3658(512) 934-9407
Leah TrevinoCBCU Inspector(512) 438-4324(512) 302-2626
Administrative ContactsTitlePhoneFax
Emily KopplinCBCU Director(512) 438-3587(512) 276-3736
Janet KislerCBCU Program Administrator(512) 438-3596(512) 576-3736
Wyndi McPeters GrantCBCU Program Administrator(713) 696-8040 

Phone

  • Support Line: 800-645-7549 (Monday-Friday 8 a.m.-4:30 p.m.)
  • Fax: 512-339-5871