Centralized Background Check Unit

Centralized Background Check Unit Contacts

Mail

P.O. Box 149030
Mail Code 121-7
Austin, Texas 78714

Phone

  • Support Line: 800-645-7549 (Monday-Friday 8 a.m.-4:30 p.m.)
  • Fax: 512-339-5871

Child Care Regulation Contacts

Using the charts below, make sure you contact the right person according to your Region and County.

If you don't know your Region, you can look it up here by County. Then return to this page to find your contact.

Child Day Care Regulation (CCR)
Name Region Assignment Phone Number Fax Number

Shirley Arnold-Moore

Region 6 Counties: Colorado & Harris County Zip Codes: 77373-77598

512-919-7836

512-339-5804

Desiree Alexander

Region 6 County: Harris County: 77026-77071
Temporary Coverage: Region 6 Fort Bend County Zip Codes: 77459 & 77461

512-919-7805 512-276-3735

(Robert) James Bacon

Region 2 Counties: Knox, Mitchell, Montague, Nolan, Runnels, Scurry, Stephens, Stonewall, Wilbarger & Young
Region 3 Counties: Collin, Grayson, Navarro & Somervell

Temporary Coverage: Region 6 Fort Bend County Zip Codes: 77053; 77083; 77478 & 77545

512-919-7992

512-276-3519

Ashley Brough

Region 6 Counties: Brazoria & Galveston
Region 7 Counties: McLennan & Milam

Temporary Coverage: Region 6 Fort Bend County Zip Code: 77479

512-919-7806

512-276-3386

Taylor Carr

Region 3 Counties: Tarrant County Zip Codes: 76119-76262; Ellis, Johnson & Rockwall
Region 4 Counties: Anderson, Bowie, Camp, Marion, Morris, Panola & Rains

Temporary Coverage: Region 7 Counties: Leon, Limestone, Llano, Madison, Mills, Robertson & San Saba

512-919-7833

512-276-3063

Tamala Carter

Region 7 Counties: Brazos, Coryell & Hays
Region 8 Counties: Atascosa, Bandera, Calhoun, Comal, Dewitt, Dimmit, Edwards, Frio, Gillespie, Goliad, Gonzales, Guadalupe, Jackson, Karnes, Kendall, Kerr, Kinney, La Salle, Lavaca, Maverick, Medina, Real, Uvalde, Val Verde, Victoria, Wilson & Zavala
Region 9 Counties: Andrews, Borden, Coke, Concho, Crane, Crockett, Dawson, Ector, Gaines, Howard, Mason, Pecos, Schleicher, Ward & Winkler

512-919-7905

512-276-3404

Lisa Castille

Region 4 Counties: Cass, Cherokee, Delta, Franklin, Gregg, Harrison, Henderson, Hopkins, Lamar, Red River, Rusk, Smith, Titus, Upshur, Van Zandt & Wood
Region 5

512-919-7957

512-276-3794

Renee Encinias

Region 3 Counties: Cooke, Erath, Palo Pinto & Dallas County Zip Codes: 75154-75287

512-919-7985

512-339-5871

Michael Esselstein

Region 7 Counties: Bell & Williamson

Temporary Coverage: Region 7 Counties: Bastrop, Blanco & Bosque

512-919-7853

512-276-3212

Christa Fleming

Region 8 County: Bexar County Zip Codes: 78211-78264

Temporary Coverage: Region 6 Wharton County and Fort Bend County Zip Codes: 77423; 77489 & 77583

512-919-7965

512-934-9838

Victoria Grant

Region 7 Counties: Burleson, Burnet, Falls, Fayette, Freestone, Grimes, Hamilton, Travis & Washington

Temporary Coverage: Region 6 Fort Bend County Zip Codes: 77450 & 77469

512-919-7926

512-934-9906

Cydney Knighton

Region 6 Counties: Harris Zip Codes: 77002-77025; Austin, Chambers, Montgomery, Walker & Waller

Temporary Coverage: Region 6 Fort Bend County Zip Code: 77494

512-919-7842

512-276-3312

(Charles) Logan Norris

Region 6 County: Harris County Zip Codes: 77072-77346

Temporary Coverage: Region 6 Fort Bend County Zip Codes: 77406

512-919-7818

512-276-3483

Eric Prahl

Region 3 Counties: Fannin & Tarrant County Zip Codes: 75050-76118

Temporary Coverage: Region 6 Fort Bend County Zip Codes: 77441 & 77471

512-919-7834

512-276-3420

Miranda Saldivar

Region 8 Counties: Bexar County Zip Codes: 78002-78210
Region 9 Counties: Glasscock, Irion, Kimble, Loving, Martin, McCullough, Menard, Midland, Reagan, Reeves, Sterling, Sutton, Terrell, Tom Green & Upton
Region 10
Region 11 Counties: Live Oak, Webb & Willacy

Temporary Coverage: Region 6 Liberty County and Fort Bend County Zip Code: 77498

512-919-7854

512-276-3408

Valerie Stovall

Region 1
Region 2 Counties: Archer, Baylor, Brown, Callahan, Cady, Coleman, Comanche, Cottle, Eastland, Fisher, Foard, Hardeman, Haskell, Jack, Jones, Kent, Shackelford, Taylor, Throckmorton & Wichita

512-919-7848

512-339-5871

Lorena Tapia

Region 3 Counties: Denton, Hood, Hunt, Kaufman, Parker & Wise

512-919-7958

512-934-9704

Karen Williams-Jones

Region 3 County: Dallas County Zip Codes: 75001-75150

Temporary Coverage: Region 6 Fort Bend County Zip Codes: 77407 & 77477

512-919-7840

512-276-3623

Melissa Zader

Region 11 Counties: Aransas, Bee, Brooks, Cameron, Duval, Hidalgo, Jim Hogg, Jim Wells, Kenedy, Kleberg, McMullen, Nueces, Refugio, San Patricio, Starr & Zapata

Temporary Coverage: Region 6 County: Matagorda; Region 7 Counties: Caldwell, Hill, Lampasas & Lee

512-919-7885

512-276-3297

Residential Child Care Regulation (RCCR)
Name Region Assignment Phone Number Fax Number

Shania Callaway

Region 3 Counties: Cook, Denton, Ellis, Erath, Fannin, Grayson, Hood, Hunt & Navarro 512-919-7911 512-934-9813

Melissa Dellahoussaye-White

Region 6 Counties: Harris County Zip Codes: 77002-77067 512-919-7832 512-276-3762

Michelle Duffy

Region 5
Region 8 Counties: Comal, Frio, Gonzales, Guadalupe, Karnes, Kendall, Kerr, Lavaca, Maverick, Real, Uvalde, Val Verde, Victoria, Wilson & Zavala
512 919-7998 512-928-5401

Annette Martinez

Region 1
Region 2
Region 7 Counties: Grimes, Lampasas, Lee, Limestone, Llano, Madison, Milam, Mills & Robertson
Region 9
512-919-7823 512-928-5431

Shalece Mendez

Region 8 Counties: Atascosa, Bandera, Bexar, Calhoun, Dewitt, Dimmit, Edwards, Gillespie, Goliad, Jackson, Kinney, La Salle & Medina 512-919-7822 512-674-4507

Alejandra Schoeneweis

Region 7 Counties: Bastrop, Burnet, Caldwell, Coryell, Falls, Fayette, Freestone, Hamilton, Hays, Hill, McLennan, San Saba, Travis & Washington   512-919-7808 512-276-3770

Kim Tate

Region 3 Counties: Parker, Rockwall, Somervell & Tarrant County Zip Codes: 76001-76244 512-919-7893 512-929-1504

Grayson Warrenburg

  Region 3 Counties: Collin, Dallas, Johnson, Kaufman, Palo Pinto, Wise & Tarrant County Zip Codes: 75050 & 76005 512-919-7891 512-339-5967

Jill Wilson

 Region 6 Counties: Chambers, Matagorda, Montgomery, Waller & Harris County Zip Codes: 77068-77571

512-919-7821 512-928-5459

Tonya Wingard

Region 4
Region 6 Counties: Austin, Brazoria, Colorado, Fort Bend, Galveston, Liberty, Walker & Wharton
Region 10
Region 11

512-919-7815 512-276-3680

Out-of-State Background Check Contacts

Email CBCU Background Checks for questions related to Out-of-State Background checks.

Name Phone Number Fax Number

Julianna Crighton

512-919-7968

512-276-3714

Morgan Nuncio

512-919-7962

512-928-5236

Cassandra Pearson

512-919-7976

512-276-3725

Vicki Persky

512-919-7953

512-339-5848

Corinna Reyna

512-919-7871

512-934-9407

Leah Trevino

512-919-7811

512-929-1507

Fingerprinting Contacts

Contact CCL FBI Results for questions related to Fingerprint Troubleshooting. Email the Contact CBCU mailbox for inquiries regarding homebound fingerprinting and general questions regarding CBCU.

Contact Fingerprinting Staff
Name Region and/or Duties Phone Fax

Demika Jones

Support Line and FBI Fingerprint Troubleshooting

512-919-7987

512-339-5871

Tarsha Prosser

Support Line and FBI Fingerprint Troubleshooting

512-919-7838

512-339-5871

Patrice Wingard

Support Line and Homebound Fingerprinting Process

512-919-7862

512-339-5871

Administration Contacts

Name Job Title Phone Fax
Lance Urban CBCU Director 512-919-7909 512-927-5968
Emily Kopplin CBCU Program Administrator 512-919-7856 512-276-3736
ShaDora Cody CBCU Administrative Assistant III 512-919-7949 512-276-3451
Taylor Deats Residential Child Care Regulation Background Check Manager
Region 1
Region 2
Region 5
Region 6 Counties: Chambers, Harris, Matagorda, Montgomery 7 Waller
Region 7 Counties: Grimes, Lampasas, Lee, Limestone, Llano, Madison, Milam, Mills & Robertson
Region 8
Region 9  
512-919-7813 512-276-3228
Megan Fleming Child Care Regulation Day Care Background Check Manager
Region 1
Region 2 Counties: Archer, Baylor, Brown, Callahan, Clay, Coleman, Comanche, Cottle, Eastland, Fisher, Hardeman, Haskell, Jack, Jones, Foard, Kent, Shackelford, Taylor, Throckmorton & Wichita
Region 3 Counties: Cooke, Denton, Fannin, Hood, Hunt, Johnson, Kaufman, Navarro, Parker & Rockwall
Region 4 Counties: Cass, Cherokee, Delta, Franklin, Gregg, Harrison, Henderson, Hopkins, Lamar, Red River, Rusk, Smith, Titus, Upshur, Van Zandt & Wood
Region 5
Region 6 Counties: Austin, Brazoria, Chambers, Colorado, Galveston, Harris, Montgomery, Walker & Waller
Region 7 Counties: McLennan & Milam
Region 11 Counties: Aransas, Bee, Brooks, Cameron, Duval, Hidalgo, Jim Hogg, Jim Wells, Kenedy, Kleberg, McMullen, Nueces, Refugio, Patricio, Starr & Zapata
512-919-7851 512-276-3733
Robin Glover Residential Child Care Regulation Background Check Manager
Region 3
Region 4
Region 6 Counties: Austin, Brazoria, Colorado, Fort Bend, Galveston, Liberty, Walker & Wharton
Region 7 Counties: Bastrop, Bell, Blanco, Bosque, Brazos, Burleson, Burnet, Caldwell, Coryell, Falls, Fayette, Freestone, Hamilton, Hays, Hill, McLennan, San Saba, Travis, Washington & Williamson
Region 10
Region 11  
512-919- 7849 512- 276-3732
Janet Kisler Child Care Regulation Day C are Background Check Manager
Region 2 Counties: Knox, Mitchell, Montague, Nolan, Runnels, Scurry, Stephens, Stonewall, Wilbarger & Young
Region 3 Counties: Collin, Cooke, Denton, Erath, Fannin, Hood, Hunt, Kaufman, Grayson, Navarro, Palo Pinto, Parker, Somervell & Wise
Region 7 Counties: Bell, Burleson, Burnet, Falls, Fayette, Freestone, Grimes, Hamilton, Travis, Washington & Williamson
512-919-7867 512-934-9424
Emily Kopplin
Temporary Coverage
Child Care Regulation Day C are Background Check and CBCU Support Line Manager   Region 3 Counties: Tarrant Zip Codes: 76119-76262; Ellis, Johnson & Rockwall
Region 4 Counties: Anderson, Bowie, Camp, Marion, Morris, Panola & Rains
Region 6 Counties: Fort Bend, Liberty, Wharton & Matagorda
Region 7 Counties: Caldwell, Coryell, Hays, Hill, Lampasas, Leon, Limestone, Llano, Madison, Bastrop, Blanco, Bosque, Lee, Mills, Robertson & San Saba
Region 8
Region 9
Region 10
Region 11 Counties: Live Oak, Webb & Willacy      
512-919-7856 512-276-3736
Elizabeth Relyea Child Care Regulation Daycare Background Check Manager
Out-of-State Background Checks
512-919-7852 512-934-9965