MDS Automation Coordinator
For questions about Texas-specific software settings, data transmission/correcting errors and iQIES Final Validation, Roster, and Missing Assessment reports, send an email with a description of your issue or question to MDS Support.
Do not include any resident HIPAA or privacy protected information when exchanging email with state MDS Automation or RAI support staff. Refer to any specific residents using their iQIES resident/patient internal ID and include the related iQIES facility ID.
MDS RAI Coordinator
For questions from providers and state staff in Texas about federal requirements for MDS record and assessment completion by all certified nursing facilities and swing bed facilities; as well as state requirements for MDS record and assessment completion by all licensed-only nursing facilities or wings (including any item on the MDS, CAAs, and Care Planning).
Susan Edgeman, RN
Email: susan.edgeman@hhs.texas.gov
Phone: 210-551-9569
LTCMI, Medicaid Information, MN/LOC and the TMHP Portal
- Contact TMHP at 1-800-626-4117 or visit the TMHP Long Term Care Homepage.
Texas Medicaid Policy and Medicaid Reimbursement Questions
- Contact the Provider Claims Services Hotline at 512-438-2200.
CMS QIES and iQIES Support
- Contact the iQIES/QIES Service Center by email or 1-800-339-9313 or visit the QTSO website
- Contact Better Care for questions on MDS quality measures or information on the CMS Care Compare website
- MDS 3.0 RAI Manual
- MDS 3.0 Technical Information
CMSNet Connection and Ivanti Secure Client Issues
- Contact CMSNet by email or at 1-888-238-2122.
Medicare Skilled Diagnoses and Payment Questions
- Contact the Medicare Administrative Contractor (MAC) / Fiscal Intermediary (FI) for the nursing facility. The Texas MAC is Novitas Solutions at 1-855-252-8782.