Why Make Changes to Service Planning?
Changes in service planning needed to address difficulties with the current service planning process including:
- Communication barriers
- Time spent on development/paperwork
- Disconnect between what the individual wants from services and how the services were delivered
*Note: Form 2125 is an optional form but contains the "required elements" of an implementation plan.
For More Information
More information (including links to the forms and tools related to service planning) can be found on the HHS webpage.
Questions related to the changes to service planning in HCS can be submitted to: firstname.lastname@example.org.
Changes: Implementation Plan (IP)
The changes made to the DADS Form 2125* (Implementation Plan) include:
Connects outcomes from the PDP for the service component directly to the IP. Provides additional columns to show how service units were calculated. Provides a space to sign/date when the implementation plan has been discontinued.
Changes: Person Directed Plan(PDP)
Changes made to DADS Form 8665 (Person Directed Plan) include:
Adding information that was previously contained in DADS Form 8583 - Contact Information (making this form no longer be necessary). Adding a person-centered "One-Page Profile," the format of which is based on work by The Learning Community for Person Centered Practices (TLCPCP). Decreasing repetition of information throughout the document. Simplifying the form and make it easier to determine what the individual wants.
The "Support Team" Approach
An emphasis on the support team approach is an effort to bring together individuals and all those involved in supporting the individual in achieving the outcomes they want in their lives. A successful support team depends on open communication, collaboration, teamwork and ensuring the individual is included in all aspects of service planning.
Changes: Discovery Tool and the Discovery Guide
DADS Form 8665-DT (Discovery Tool) will be replaced with the revised Discovery Tool which will be an appendix in the HCS Handbook (Appendix IV) and will be added to the HCS Handbook September 1, 2013. The new Discovery Guide will be an appendix in the HCS Handbook (Appendix III) and will be added to the HCS Handbook September 1, 2013 as well.
Discovery Tool (revised)
The "Discovery Tool" has been revised. This optional tool is used to suggest exploration and organization of information critical to completion of the Service Coordination Assessment. It is not intended to serve as an interview tool. This tool also provides information for service coordinators on ways to use the information gathered during the discovery process.
Discovery Guide (new)
A new tool for discovery (the "Discovery Guide") has been developed to describe how to discover information about a person. The "Discovery Guide" can be used as a resource to service coordinators and providers on how to obtain information from or about the individual. This guide also provides information for service coordinators on ways to use the information gathered during the discovery process to complete the person directed plan action plan page(s).
Changes: HCS Handbook
The following sections have been revised to provide descriptive language to support the changes to service planning (revisions will be added to the HCS Handbook September 1, 2013):
HCS Handbook Section 4000: Person Directed Planning Process HCS Handbook Section 7000: Implementation Plan
Statewide face-to-face training on the changes to service planning is scheduled from April - June 30, 2013. All attendees are requested to give feedback to the workgroup through the use of an online survey. Feedback from the training is requested to refine the process, forms, tools, etc.
By September 1, 2013: Implementation of revised planning changes by all LAs and HCS program providers begins. The use of the revised forms will occur at the time of the individual's annual renewal of the IPC.
By September 1, 2014: Full implementation of revised planning changes by all LAs and HCS program providers.
Essential Elements of Service Planning
Changes in service planning promote these essential elements:
Person-centered thinking: "THINK people first!" Discovery: "DISCOVER what's important!" Person-directed planning: "PLAN a future!" and Implementation: "ACT with purpose!"
Phase III: Training
In preparing for statewide training, feedback from service coordinators, HCS program providers, and individuals along with their LARs who participated in Phase I and Phase II testing was used to make revisions to the proposed service planning forms and tools. Volunteers from the Phase I and II of the testing assisted in developing the statewide training curriculum.
Statewide trainings were conducted by service coordinators and providers who participated in testing. Training focused on the experiences of individuals, families, service coordinators and providers working together as a —support team—:
using the proposed planning forms; and emphasizing teamwork; using information gained from and about the person when planning; using the new methods of documenting the results of planning.
Phase I of the Testing
Four Local Authorities (LA) were identified by the Texas Council of Community Centers for initial testing. Each LA identified two individuals and the providers that support them to participate in the testing. Each LA and provider was requested to test the proposed planning for the selected individuals using the revised documents (the discovery guide, team approach and the proposed PDP and IP). The LAs and providers who participated in the testing shared their experience implementing the proposed changes with the workgroup.
Phase II of the Testing
All Local Authorities participated in Phase II of the testing. Each LA identified two service coordinators who would participate in the testing and assist with Phase III training. Each selected service coordinator identified an individual and notified the individual's provider agency that they had been selected to participate in the testing. The individual's provider agency identified which of their staff would participate in the testing and assist with Phase III (training).
Each LA and provider was requested to test the proposed planning for the selected individuals using the revised documents (the discovery guide, team approach and the proposed PDP and IP). Feedback was requested through the use of online survey, phone calls, and email from all Phase II participants including:
Individuals receiving services and their LARs and other supports, Service Coordinators, and HCS provider representatives.
How Do the Changes Effect Service Planning?
A workgroup comprised of stakeholders from advocacy groups, local authorities, service providers and DADS was developed to address identified concerns with service planning. Changes made by the workgroup:
Emphasize developing a "Support Team" for each individual. Streamlines the process and makes it easier to understand. Create Discovery Guide and revise Person Directed Plan (PDP) so information directly contributes to content of the Implementation Plan (IP).