An official State of Texas website.
On Friday, July 19, due to the CrowdStrike Global IT issue, you may have experienced issues using your Electronic Visit Verification (EVV) system to clock in and clock out when providing services requiring EVV.
If a service provider (attendant, CDS employer, nurse or therapist) was unable to clock in or clock out of the EVV system, then program providers, financial management services agencies (FMSAs) and Consumer Directed Services (CDS) employers must manually enter the EVV visit, along with a reason code, within 95 days from the date of service delivery.
EVV Reason Code
When entering a manual visit due to the July 19 CrowdStrike outage, select this reason code, number and description:
Reason Code: No Electronic Clock In or Clock Out
Number: 210
Description: J – EVV system down
The list of EVV Reason Codes (PDF) and a quick reference guide with examples of When to Use Reason Code Numbers and Descriptions (PDF) is found on the EVV webpage.
Reminder
Claims matching for all EVV required services began April 1. If a claim is submitted for an EVV required service, a valid EVV visit must be on file before the claim is approved.