FAQs Related to the New TULIP Credentialing System

HHSC implemented a new credentialing system in the Texas Unified Licensure Information Portal (TULIP) on July 5, 2023. This transition has resulted in issues that have affected individuals trying to use the system. HHSC IT is working diligently on correcting these issues.

The following are some of the frequently asked questions HHSC has received:

What do I do if I have problems with registering in TULIP?

Answer: If you’re experiencing registration issues, email TULIP Support at TULIP_Support@hhsc.state.tx.us.

Who do I contact if I can’t generate or submit an application?

Answer: If you’re experiencing issues with generating or submitting an application, email TULIP Support at TULIP_Support@hhsc.state.tx.us.

When I report a technical issue to TULIP Support, what information should I include?

Answer: For technical support issues, read How to report TULIP Technical Support Issues (PDF).

Answer: In all cases, the following information will help IT answer your question or resolve your problem:

  • Provide a detailed description of the question or problem, including USERID, Facility/Agency license number (if licensed), NFA License (if applicable), application number, form number, screen and other details.
  • Include screenshots if possible. Do not include personally identifiable information, HIPAA protected information, or other protected data.
  • Please provide a call-back number in case we need to contact you to discuss the issue.

Is there a resource for more information regarding TULIP?

Answer: TULIP Online Licensure Application System | Texas Health and Human Services.

How long should it take to receive a response from TULIP Support?

Answer: TULIP Support is receiving a large volume of emails and the wait time for a response can be weeks.

Who do I contact if I have questions about information I need to enter into an application?

Answer: For questions about the application process, use the following contacts:

How long will I have to wait if I call the Nurse Aide Registry Call Center?

Answer: The call center is currently experiencing a large volume of calls, and the wait time can be up to three hours. Note that the system automatically disconnects all calls still in queue at the end of the day.

Is there any training available regarding the new TULIP credentialing system?


TULIP Computer Based Trainings: