Per the guidance of 26 TAC §259.57, during all service planning efforts, the service planning team (SPT) must follow the person-centered planning process. If an individual or legally authorized representative (LAR) requests that an SPT meeting be held in-person, it is the expectation that SPT members attend the meeting in-person. Both the direct services agency (DSA) and the case management agency (CMA) should make accommodations to ensure an in-person meeting is convened with all members of the SPT.
At any time, an individual or LAR may file a complaint with the HHSC Office of the Ombudsman to assist in a resolution if accommodations for in-person meetings are not provided.
Email questions related to this policy to CLASS Policy.