HHSC Complaint and Incident Intake Voicemail Reporting Option Ends on Dec. 31

The provider self-reporting voicemail option will be transitioned out of service on Dec. 31, 2022. Effective Jan. 1, 2023, provider self-reported incidents must be submitted using one of the methods indicated below:

• Online via Tulip
• Email ciicomplaints@hhs.texas.gov
• Call 800-458-9858 (available Monday–Friday, 7 a.m.–7 p.m.)

Please ensure that all initial self-reported incidents include the relevant information detailed in Provider Letter 18-20.