LTC Online Portal Unavailable Beginning 9 p.m. April 6

The Long-Term Care Online Portal will be unavailable due to system maintenance. This begins Wednesday, April 6 at 9 p.m. and is through Tuesday, April 12, 2022, at 11:59 p.m.

All web-based functions of the TMHP LTC Online Portal will be unavailable. All LTC Online Portal users will not be able to access the TMHP LTC Online Portal for form submission or workflow actions. LTC Online Portal account creation will be available. However, providers will need to ensure account setup completion after the outage.

Providers should complete LTC Online Portal form submissions by noon on April 6, 2022, to ensure processing. They can verify eligibility and service authorization status using Medicaid Eligibility Service Authorization Verification during the outage.

Note: Claims billing will not be impacted. LTC providers can continue to submit claims using electronic claims submission methods. 

A notification will be on the TMHP webpage with an update if systems are restored before the time given.