COVID-19 Guidance Update for FFS Service Coordinators, Case Managers

November 23, 2021

Fee-for-service Medicaid 1915(c) waiver case managers may use telehealth or phone to conduct case management visits.

This temporary policy change extends through Sept. 30 and applies to:

  • Community Living Assistance and Support Services
  • Deaf Blind with Multiple Disabilities

Case managers are encouraged to complete visits by phone, telehealth or telemedicine.
Program providers must complete the required background checks for all service providers.

Please Note: Guidance for Local Intellectual and Developmental Disability Authority service coordinators was released by HHSC LIDDA program staff on Aug. 20 via IDD Services Broadcast 2021-54.