COVID-19 Policy Update for FFS Service Coordinators and Case Managers

November 23, 2021

Fee-for-service Medicaid 1915(c) waiver case managers and service coordinators may suspend face-to-face service coordination visits. This is a temporary policy change. It extends through July 31, 2021, unless the federal public health emergency ends sooner. HHSC will provide more information if there are changes.
This temporary policy applies to:       

  • Community Living Assistance and Support Services
  • Texas Home Living
  • Deaf-Blind with Multiple Disabilities
  • Home and Community-based Services
  • General Revenue Service Coordinators
  • Community First Choice Service Coordinators
  • Pre-admission Screening and Resident Review Habilitation Coordinators

Case managers, service coordinators and habilitation coordinators are encouraged to complete visits by phone, telehealth or telemedicine.
Program providers must complete the required background checks for all service providers. They must follow:

  • The Texas Administrative Code, Title 40, Part 1, Subchapter D and N
  • HCS and TxHmL Rules, Sections 9.177 (n) and (o), and §9.579 (r) and (s)
  • HCS and TxHmL Billing Guidelines (PDF) Section 3400 for service provider qualifications

Email HCS program policy or TxHmL program policy with questions.