Guidance Related to DataLogic/Vesta EVV System Outage in Dec. 2020

November 23, 2021

HHSC has issued Guidance Related to the DataLogic/Vesta Electronic Visit Verification System Outage from Dec. 5, 2020 to Dec. 10, 2020 (PDF) to program providers, financial management services agencies and consumer directed services employers affected by the outage. The guidance includes information about:

  • Visit entry and reason codes
  • Claims
  • Recoupments
  • EVV compliance oversight

The guidance is also available on the HHS EVV webpage.

Email your questions about this notice to HHSC EVV.