DataLogic/Vesta EVV has restored key functionality to the toll-free Interactive Voice Response system that service attendants and CDS employees use to clock in and clock out when using a landline or alternative device.
Vesta users can:
- Continue to check the Vesta EVV website for more details about the IVR system and the most up-to-date information about the status of the outage.
- Review the TMHP article DataLogic’s Vesta EVV System Outage Impacts for updates about the impact to claims submission and the EVV Portal. HHSC continues to work with TMHP and DataLogic to resolve the issues impacting the Vesta EVV system.
As a reminder, Temporary EVV Policies for COVID-19 (PDF) are in effect until Dec. 31, 2020. These temporary policies give program providers and FMSAs flexibility to address business impacts during this outage, such as:
- A claim can be paid without a matching EVV visit transaction in the EVV Portal because claims matching is currently disabled.
- Visit maintenance can be completed within 180 days from the date of the visit.
HHSC is assessing the full business impact of this outage and will provide guidance to assist program providers, FMSAs and CDS employers.