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W—121 Reserved for Future Use
Revision 21-3; Effective July 1, 2021
W—122 Telephonic Signatures
Revision 21-3; Effective July 1, 2021
An applicant or designated Authorized Representative (AR) can complete and sign an application using a telephonic signature. Follow the telephonic signature policy for medical programs.
Related Policy
Receipt of Application, A-121
Application Signature, A-122.1
W—123 File Date
Revision 21-3; Effective July 1, 2021
Follow policy for medical programs to determine if the application is valid and the application’s file date.
Document why a certain file date was used to determine eligibility when:
- a file date differs from the received date on the application; or
- the application has two received dates (stamp dates).
Related Policy
Receipt of Application, A-121
Filing the Application, A-122
General Policy, W-910
W—124 Faxed Applications
Revision 21-3; Effective July 1, 2021
The file date for faxed applications is the day the application is received by the HHSC fax line.
Verbally inform the applicant or provider to fax the confirmation page and original application to determine the correct file date when: an applicant or provider states that an application was faxed to the HHSC fax line; but the fax was not received.
If HHSC receives the fax confirmation page and the original application:
- Within 30 days of the submission of the original application, the file date is the submission date as shown on the fax confirmation page. Use the date printed by the fax machine to verify the original submission date.
- More than 30 days after the original submission date, the file date is the date the application is resubmitted.