Centralized Background Check Unit

Centralized Background Check Unit Contacts

Mail

P.O. Box 149030
Mail Code 121-7
Austin, Texas 78714

Child Care Regulation Contacts

Using the charts below, make sure you contact the right person according to your Region and County.

If you don't know your Region, you can look it up by County. Then return to this page to find your contact.

Day Care Regulation Contacts

Day Care Regulation
Unit 2
Covers Child Care Operations in Regions/County/Zip Code:PhoneFax
Catie Hammond-PerryCBCU Manager(512) 438-2284(512) 928-5401
Nell Fleming

Region 4

Region 3 County: Johnson

Region 6 Counties: Liberty and Matagorda

Region 8: Val Verde

Temporary - Region 6: Chambers, Fort Bend Zip Codes 77471, 77477 and 77485; Harris Zip Codes 77025, 77026, 77027 and 77028

(512) 438-3620(512) 929-1568
Eric Prahl

Region 6 Counties: Brazoria and Harris Zip Codes: 77002-77024

Temporary - Region 3: Grayson; Denton Zip Codes 75009, 75010, 75033 and 75068

Temporary - Region 7: Travis Zip Codes 78727-78730

Temporary - Region 6: Harris Zip Codes 77586

Temporary - Region 8: Medina

(512) 438-5803(512) 276-3420
Karen Williams-Jones

Region 3: Dallas County Zip Codes 75001-75088

Region 7: Blanco and Bosque

Temporary - Region 3: Denton Zip Code 75019, 75065 and 76226; Dallas Zip Codes 75104, 75115 and 75116

Temporary - Region 7: Travis Zip Codes 78722, 78737 and 78757

Temporary - Region 8: La Salle, Maverick and Goliad

(512) 438-5806(512) 276-3623
Taylor Deats

Region 7: Bastrop, Bell, Coryell, Grimes, Hill and Travis Zip Codes 78610-78704

Temporary - Region 3: Dallas Zip Codes 75207-75212

Temporary - Region 6: Harris Zip Code 77031

Temporary - Region 7: McLennan Zip Codes 76557-76707

Temporary - Region 8: Bexar Zip Codes 78002, 78015, 78054,78069, 78101, 78108 and 78112

(512) 438-5360(512) 276-3228
Roxie SandersRegion 3: Collin Zip Codes: 75002-75074(512) 438-4269 
Paula Krackau

Region 10

Region 11: Aransas, Brooks, Cameron, Duval, Jim Hogg, Nueces and Refugio

Region 3: Hood

Temporary - Region 7: Travis Zip Codes 78705, 78725, 78726, 78736, 78746, 78747 and 78752; McLennan Zip Codes 76708, 76710, 76711 and 76712

Temporary - Region 6: Harris Zip Codes 77029-77040

(512) 438-5272(512) 276-3519
Day Care Regulation
Unit 3
Covers Child Care Operations in Regions/County/Zip Code:PhoneFax
Alejandra SchoeneweisCBCU Manager(512) 438-5218(512) 276-3770
Christa Fleming

Region 3 Counties: Dallas Zip Codes: 75228-75241; Tarrant Zip Codes: 75050-76054

Temporary - Region 3: Denton Zip Code 75067 and 76258; Collin Zip Code 75082

Temporary - Region 6: Fort Bend Zip Codes: 75115, 75137-75150, 77479 and 77583

Temporary - Region 7: Travis Zip Codes 78731, 78733, 78734 and 78750

Temporary - Region 11: Jim Wells, Willacy and Webb Zip Code 78043

(512) 438-2307(512) 934-9838
Edward Peabody

Region 3 Counties: Tarrant Zip Codes: 76060-76177 and Parer

Temporary - Region 3: Denton Zip Code 76262 and 75077; Dallas Zip Code 75220

Temporary - Region 6: Fort Bend Zip Codes: 77478 and 77489

Temporary - Region 7: Travis Zip Codes 78748 and 78749

Temporary - Region 11: Webb Zip Code 78040

(512) 438-5962(512) 934-9867
Day Care Regulation
Unit 5
Covers Child Care Operations in Regions/County/Zip Code:PhoneFax
Megan FlemingCBCU Manager(512) 438-4442(512) 276-3312
Desiree Alexander

Region 3: Tarrant Zip Codes 76179-76262

Region 6: Montgomery

Region 8: Calhoun, Comal, Frio, Guadalupe and Victoria

Temporary - Region 3: Denton Zip Codes 76210, 76247, 76208 and 76249; Dallas Zip Codes 75216, 75217 and 75218

Temporary - Region 6: Harris Zip Code 77041; Fort Bend Zip Code 77450, 77461 and 77469

Temporary - Region 7: Travis Zip Code 78712, 78721 and 78756

Temporary - Region 8: Bexar Zip Codes 78202-78205, 78211, 78219, 78220 and 78221

(512) 438-4221(512) 276-3735
Ashley Brough

Region 6: Harris Zip Codes 77075-77373

Region 8: Gillespie and Lavaca

Temporary - Region 3: Dallas Zip Code 75149, 75182 and 75202-75206

Temporary - Region 7: Travis Zip Codes 78745 and 78751; Mills

Temporary - Region 8: Kendall, Kinney and Bexar Zip Codes 78152 and 78209

(512) 438-5330(512) 276-3386
Lisa Castille

Region 8: Bandera, Jackson, Wilson, Bexar Zip Codes 78224-78264

Temporary - Region 3: Denton Zip Code 75034, 76204, 76207, 76227 and 76205; Dallas Zip Codes 75214 and 75215

Temporary - Region 6: Harris Zip Codes 77033 and 77598

Temporary - Region 7: Travis County Zip Codes 78735

Temporary - Region 8: Bexar Zip Codes 78052, 78213 and 78217 and Edwards

(512) 438-4917 
Marylyn Hilliard

Region 3: Fannin, Erath, Navarro, Rockwall, Collin Zip Codes 75098-75495 and Dallas Zip Code 75243-76051

Region 6: Colorado, Walker and Waller

Region 7: Brazos, Hays, Lampasas, Lee, Leon, Limestone, Robertson, San Saba and Washington

Region 8: Dimmit, Dewitt, Gonzales and Karnes

Temporary - Region 3: Dallas Zip Codes 75219 and 75223-75227

Temporary - Region 6: Harris Zip Code 77030

Temporary - Region 8: Real

(512) 438-3330(512) 928-4530
Valerie Stovall

Region 1

Region 3: Ellis and Kaufman

Region 7: Burleson, Burnet, Caldwell, LLano and Hamilton

Temporary - Region 3: Denton Zip Code 76209 and Cooke

Temporary - Region 6: Fort Bend Zip Codes 77053, 77083, 77085, 77406, 77494 and 77498

Temporary - Region 7: Travis Zip Codes 78732, 78739 and 78741

Temporary - Region 11: Webb Zip Code 78041 and 78045

Temporary - Region 8: Bexar Zip Code 78218

(512) 438-5987(512) 323-1908
Melissa Zader

Region 8: Uvalde and Zavala

Region 9

Region 11: Bee, Hidalgo, Kleberg, San Patricio and Starr

Temporary - Region 3: Denton Zip Code 75028

Temporary - Region 7: Travis Zip Code 78724, 78754, 78758 and 78759

Temporary - Region 8: Bexar Zip Codes 78212

Temporary - Region 11: Zapata and Live Oak

512-438-5237512-276-3297
Briannon Trimm

Region 6: Harris Zip Codes 77375-77562

Region 7: Falls

Temporary - Region 3: Collin Zip Codes 75086 and 75093; Denton Zip Codes 75007 and 75078; Dallas Zip Codes 75089 and 75134-75146

Temporary - Region 6: Harris Zip Codes 77571 and 77587

Temporary - Region 7: Travis Zip Codes 78744 and 78753

Temporary - Region 8: Kerr

 

(512) 438-3559(512) 928-5357
Day Care Regulation
Unit 6
Covers Child Care Operations in Regions/County/Zip Code:PhoneFax
Robin GroverCBCU Manager(512) 438-5909(512) 929-1567
Taylor Carr

Region 2

Region 3: Wise

Region 5

Region 6: Wharton

Region 7: Freestone

Temporary - Region 3: Collin Zip Codes 75080 and 75094; Denton Zip Code 75036 and 75287; Hunt; Palo Pinto and Somervell

Temporary - Region 6: Fort Bend Zip Codes: 77407, 77417, 77423 and 77441

Temporary - Region 7: Travis Zip Code 78738

Temporary - Region 8: Bexar Zip Codes 78154

(512) 438-5955(512) 276-3063
Aislinn Kelling

Region 6: Austin and Galveston

Region 7: Fayette, Milam and Williamson

Temporary - Region 3: Denton Zip codes 75056, 76266 and 76259

Temporary - Region 6: Fort Bend Zip Codes 77116, 77134, 77146, 77159, 77206, 77459 and 77545

Temporary - Region 8: Atascosa; Bexar Zip Codes 78006, 78201, 78210, 78214-78216

(512) 438-5219(512) 276-3404
Tamala Carter

Region 6: Harris Zip Codes 77042-77074

Region 7: Madison

Temporary - Region 3: Collin Zip Codes 75075; Denton Zip Codes 76201 and 75022; Dallas 75150- 75181 and 75201

Temporary - Region 7: Travis Zip Code 78723

Temporary - Region 8: Bexar Zip Codes 78023, 78109 and 78148

Temporary - Region 11: Webb Zip Code 78046

(512) 438-5048(512) 276-3404

Residential Child Care Regulation Contacts

Residential Care Regulation
Unit 3
Covers Child Care Operations in Regions/County/Zip Code:PhoneFax
Alejandra SchoeneweisCBCU Manager(512) 438-5218(512) 276-3770
Jordan Martin

Region 6: Harris Zip Codes 77002-77053

Region 3: Tarrant Zip Codes 76179-76262 and Wise

(512) 438-5333 
Korey Smith

Region 7: Hamilton, Hays, Hill, Lee, Leon, Limestone, Llano, Madison, McLennan, Mills, Travis and Washington

Region 8: Denton, Dewitt, Dimmitt, Kendall, Kerr and Medina

(512) 438-5102(512) 276-3732
Annette Martinez

Region 1

Region 2

Region 4

(512) 438-5984(512) 928-5431
Lauren Dismuke

Region 3: Collin, Cooke, Ellis, Grayson and Navarro

Region 5

Region 9

Region 10

Region 11

(512) 438-5230 
Jill Wilson

Region 6: Austin, Brazoria, Chambers, Colorado, Fort Bend, Liberty, Matagorda and Montgomery

Region 7: Bell, Blanco, Bosque, Burleson, Coryell, Falls, Lampasas, Milam, Robertson, San Saba and Williamson

(512) 438-5240(512) 928-5459
Residential Care Regulation
Unit 6
Covers Child Care Operations in Regions/County/Zip Code:PhoneFax
Robin GroverCBCU Manager(512) 438-5909(512) 929-1567
Shania CallawayRegion 8: Bandera, Atascosa, Bexar, Comal, Edwards, Frio, Gillespie, Goliad, Gonzales, Guadalupe, Jackson, Karnes, Kinney, La Salle, Lavaca, Maverick, Real, Uvalde, Victoria, Wilson and Zavala(512) 438-3723(512) 323-1902
Kim Tate

Region 3: Tarrant Zip Codes 75052-76177, Erath and Parker

Region 6: Galveston, Walker, Waller and Wharton

(512) 438-5353(512) 929-1504
Grayson WarrenburgRegion 6: Dallas, Fannin, Hood, Hunt, Johnson, Kaufman, Palo Pinto, Rockwall, Somervell and Tarrant Zip Code 75050(512) 438-5854(512) 339-5967
Benjamin Brannon

Region 6: Harris Zip Codes 77054-77598

Region 7: Bastrop, Brazos, Burnet, Caldwell, Fayette, Freestone and Grimes

(512) 438-5849(512) 276-3680

Background Check Support Contacts

Contact CCR FBI Results for questions related to Program Support Troubleshooting. Email the Contact CBCU mailbox for inquiries regarding homebound fingerprinting and general questions regarding CBCU.

Background Check Support Team
Unit 4
TitlePhoneFax
Ruby Rocha-EdwardsCBCU Manager(512) 438-5123(512) 276-3209
Demika JonesError Resolution Specialist(512) 438-3069(512) 339-5871
Tarsha ProsserError Resolution Specialist(512) 438-5946(512) 339-5871
Brenda RodriguezError Resolution Specialist(512) 438-3082(512) 339-5871
Kimberly (Kim) KinclCustomer Service Representative(512) 438-3206(512) 934-9696
Cathy PorrasCustomer Service Representative(512) 438-5043(512) 339-5871
Tanja HolleyCustomer Service Representative(512) 438-5790(512) 339-5871
Carliss (CJ) JenkinsCustomer Service Representative(512) 438-5788(512) 276-3741
Emily (Rebecca) KitchensCustomer Service Representative(512) 438-4490(512) 393-1904
Helen MichaelCustomer Service Representative(512) 438-5986(512) 276-3445
Lisa PawlakCustomer Service Representative(512) 438-5458(512) 276-3799
Eloisa PerezCustomer Service Representative(512) 438-3062(512) 276-3481

Out-of-State Background Check Contacts

Email CBCU Background Checks for questions related to Out-of-State Background checks.

Out-Of-State Background Check Team
Unit 7
TitlePhoneFax
Elizabeth (Beth) RelyeaCBCU Manager(512) 438-5651(512) 934-9965
Julianna CrightonCBCU Inspector(512) 438-5221(512) 406-0503
Khadijah JacksonCBCU Inspector(512) 438-5090(512) 406-0503
Morgan NuncioCBCU Inspector(512) 438-4898(512) 406-0503
Cassandra PearsonCBCU Inspector(512) 438-3658(512) 406-0503
Victoria GrantCBCU Inspector(512) 438-2659(512) 406-0503
Corinna ReynaCBCU Inspector(512) 438-5262(512) 406-0503
Lori TapiaCBCU Inspector(512) 438-5343(512) 406-0503
Shirley Arnold-MooreCBCU Inspector(512) 438-2174(512) 406-0503
Administrative ContactsTitlePhoneFax
Emily KopplinCBCU Director(512) 438-3587(512) 276-3736
Christina HulettCBCU Program AdministratorChristina.Hulett@hhs.texas.gov 
Wyndi McPeters GrantCBCU Program Administrator(713) 696-8040 

Phone

  • Support Line: 800-645-7549 (Monday-Friday 8 a.m.-4:30 p.m.)
  • Fax: 512-339-5871