Centralized Background Check Unit Contacts
P.O. Box 149030
Mail Code 121-7
Austin, Texas 78714
Child Care Regulation Contacts
Using the charts below, make sure you contact the right person according to your Region and County.
If you don't know your Region, you can look it up by County. Then return to this page to find your contact.
Day Care Regulation Contacts
Day Care Regulation Unit 2 | Covers Child Care Operations in Regions/County/Zip Code: | Phone | Fax |
---|---|---|---|
Catie Hammond-Perry | CBCU Manager | (512) 438-2284 | (512) 928-5401 |
Nell Fleming | Region 4 Region 3 County: Johnson Region 6 Counties: Liberty and Matagorda Region 8: Val Verde Temporary - Region 6: Chambers, Fort Bend Zip Codes 77471, 77477 and 77485; Harris Zip Codes 77025, 77026, 77027 and 77028 | (512) 438-3620 | (512) 929-1568 |
Eric Prahl | Region 6 Counties: Brazoria and Harris Zip Codes: 77002-77024 Temporary - Region 3: Grayson; Denton Zip Codes 75009, 75010, 75033 and 75068 Temporary - Region 7: Travis Zip Codes 78727-78730 Temporary - Region 6: Harris Zip Codes 77586 Temporary - Region 8: Medina | (512) 438-5803 | (512) 276-3420 |
Karen Williams-Jones | Region 3: Dallas County Zip Codes 75001-75088 Region 7: Blanco and Bosque Temporary - Region 3: Denton Zip Code 75019, 75065 and 76226; Dallas Zip Codes 75104, 75115 and 75116 Temporary - Region 7: Travis Zip Codes 78722, 78737 and 78757 Temporary - Region 8: La Salle, Maverick and Goliad | (512) 438-5806 | (512) 276-3623 |
Taylor Deats | Region 7: Bastrop, Bell, Coryell, Grimes, Hill and Travis Zip Codes 78610-78704 Temporary - Region 3: Dallas Zip Codes 75207-75212 Temporary - Region 6: Harris Zip Code 77031 Temporary - Region 7: McLennan Zip Codes 76557-76707 Temporary - Region 8: Bexar Zip Codes 78002, 78015, 78054,78069, 78101, 78108 and 78112 | (512) 438-5360 | (512) 276-3228 |
Roxie Sanders | Region 3: Collin Zip Codes: 75002-75074 | (512) 438-4269 | |
Paula Krackau | Region 10 Region 11: Aransas, Brooks, Cameron, Duval, Jim Hogg, Nueces and Refugio Region 3: Hood Temporary - Region 7: Travis Zip Codes 78705, 78725, 78726, 78736, 78746, 78747 and 78752; McLennan Zip Codes 76708, 76710, 76711 and 76712 Temporary - Region 6: Harris Zip Codes 77029-77040 | (512) 438-5272 | (512) 276-3519 |
Day Care Regulation Unit 3 | Covers Child Care Operations in Regions/County/Zip Code: | Phone | Fax |
---|---|---|---|
Alejandra Schoeneweis | CBCU Manager | (512) 438-5218 | (512) 276-3770 |
Christa Fleming | Region 3 Counties: Dallas Zip Codes: 75228-75241; Tarrant Zip Codes: 75050-76054 Temporary - Region 3: Denton Zip Code 75067 and 76258; Collin Zip Code 75082 Temporary - Region 6: Fort Bend Zip Codes: 75115, 75137-75150, 77479 and 77583 Temporary - Region 7: Travis Zip Codes 78731, 78733, 78734 and 78750 Temporary - Region 11: Jim Wells, Willacy and Webb Zip Code 78043 | (512) 438-2307 | (512) 934-9838 |
Edward Peabody | Region 3 Counties: Tarrant Zip Codes: 76060-76177 and Parer Temporary - Region 3: Denton Zip Code 76262 and 75077; Dallas Zip Code 75220 Temporary - Region 6: Fort Bend Zip Codes: 77478 and 77489 Temporary - Region 7: Travis Zip Codes 78748 and 78749 Temporary - Region 11: Webb Zip Code 78040 | (512) 438-5962 | (512) 934-9867 |
Day Care Regulation Unit 5 | Covers Child Care Operations in Regions/County/Zip Code: | Phone | Fax |
---|---|---|---|
Megan Fleming | CBCU Manager | (512) 438-4442 | (512) 276-3312 |
Desiree Alexander | Region 3: Tarrant Zip Codes 76179-76262 Region 6: Montgomery Region 8: Calhoun, Comal, Frio, Guadalupe and Victoria Temporary - Region 3: Denton Zip Codes 76210, 76247, 76208 and 76249; Dallas Zip Codes 75216, 75217 and 75218 Temporary - Region 6: Harris Zip Code 77041; Fort Bend Zip Code 77450, 77461 and 77469 Temporary - Region 7: Travis Zip Code 78712, 78721 and 78756 Temporary - Region 8: Bexar Zip Codes 78202-78205, 78211, 78219, 78220 and 78221 | (512) 438-4221 | (512) 276-3735 |
Ashley Brough | Region 6: Harris Zip Codes 77075-77373 Region 8: Gillespie and Lavaca Temporary - Region 3: Dallas Zip Code 75149, 75182 and 75202-75206 Temporary - Region 7: Travis Zip Codes 78745 and 78751; Mills Temporary - Region 8: Kendall, Kinney and Bexar Zip Codes 78152 and 78209 | (512) 438-5330 | (512) 276-3386 |
Lisa Castille | Region 8: Bandera, Jackson, Wilson, Bexar Zip Codes 78224-78264 Temporary - Region 3: Denton Zip Code 75034, 76204, 76207, 76227 and 76205; Dallas Zip Codes 75214 and 75215 Temporary - Region 6: Harris Zip Codes 77033 and 77598 Temporary - Region 7: Travis County Zip Codes 78735 Temporary - Region 8: Bexar Zip Codes 78052, 78213 and 78217 and Edwards | (512) 438-4917 | |
Marylyn Hilliard | Region 3: Fannin, Erath, Navarro, Rockwall, Collin Zip Codes 75098-75495 and Dallas Zip Code 75243-76051 Region 6: Colorado, Walker and Waller Region 7: Brazos, Hays, Lampasas, Lee, Leon, Limestone, Robertson, San Saba and Washington Region 8: Dimmit, Dewitt, Gonzales and Karnes Temporary - Region 3: Dallas Zip Codes 75219 and 75223-75227 Temporary - Region 6: Harris Zip Code 77030 Temporary - Region 8: Real | (512) 438-3330 | (512) 928-4530 |
Valerie Stovall | Region 1 Region 3: Ellis and Kaufman Region 7: Burleson, Burnet, Caldwell, LLano and Hamilton Temporary - Region 3: Denton Zip Code 76209 and Cooke Temporary - Region 6: Fort Bend Zip Codes 77053, 77083, 77085, 77406, 77494 and 77498 Temporary - Region 7: Travis Zip Codes 78732, 78739 and 78741 Temporary - Region 11: Webb Zip Code 78041 and 78045 Temporary - Region 8: Bexar Zip Code 78218 | (512) 438-5987 | (512) 323-1908 |
Melissa Zader | Region 8: Uvalde and Zavala Region 9 Region 11: Bee, Hidalgo, Kleberg, San Patricio and Starr Temporary - Region 3: Denton Zip Code 75028 Temporary - Region 7: Travis Zip Code 78724, 78754, 78758 and 78759 Temporary - Region 8: Bexar Zip Codes 78212 Temporary - Region 11: Zapata and Live Oak | 512-438-5237 | 512-276-3297 |
Briannon Trimm | Region 6: Harris Zip Codes 77375-77562 Region 7: Falls Temporary - Region 3: Collin Zip Codes 75086 and 75093; Denton Zip Codes 75007 and 75078; Dallas Zip Codes 75089 and 75134-75146 Temporary - Region 6: Harris Zip Codes 77571 and 77587 Temporary - Region 7: Travis Zip Codes 78744 and 78753 Temporary - Region 8: Kerr
| (512) 438-3559 | (512) 928-5357 |
Day Care Regulation Unit 6 | Covers Child Care Operations in Regions/County/Zip Code: | Phone | Fax |
---|---|---|---|
Robin Grover | CBCU Manager | (512) 438-5909 | (512) 929-1567 |
Taylor Carr | Region 2 Region 3: Wise Region 5 Region 6: Wharton Region 7: Freestone Temporary - Region 3: Collin Zip Codes 75080 and 75094; Denton Zip Code 75036 and 75287; Hunt; Palo Pinto and Somervell Temporary - Region 6: Fort Bend Zip Codes: 77407, 77417, 77423 and 77441 Temporary - Region 7: Travis Zip Code 78738 Temporary - Region 8: Bexar Zip Codes 78154 | (512) 438-5955 | (512) 276-3063 |
Aislinn Kelling | Region 6: Austin and Galveston Region 7: Fayette, Milam and Williamson Temporary - Region 3: Denton Zip codes 75056, 76266 and 76259 Temporary - Region 6: Fort Bend Zip Codes 77116, 77134, 77146, 77159, 77206, 77459 and 77545 Temporary - Region 8: Atascosa; Bexar Zip Codes 78006, 78201, 78210, 78214-78216 | (512) 438-5219 | (512) 276-3404 |
Tamala Carter | Region 6: Harris Zip Codes 77042-77074 Region 7: Madison Temporary - Region 3: Collin Zip Codes 75075; Denton Zip Codes 76201 and 75022; Dallas 75150- 75181 and 75201 Temporary - Region 7: Travis Zip Code 78723 Temporary - Region 8: Bexar Zip Codes 78023, 78109 and 78148 Temporary - Region 11: Webb Zip Code 78046 | (512) 438-5048 | (512) 276-3404 |
Residential Child Care Regulation Contacts
Residential Care Regulation Unit 3 | Covers Child Care Operations in Regions/County/Zip Code: | Phone | Fax |
---|---|---|---|
Alejandra Schoeneweis | CBCU Manager | (512) 438-5218 | (512) 276-3770 |
Jordan Martin | Region 6: Harris Zip Codes 77002-77053 Region 3: Tarrant Zip Codes 76179-76262 and Wise | (512) 438-5333 | |
Korey Smith | Region 7: Hamilton, Hays, Hill, Lee, Leon, Limestone, Llano, Madison, McLennan, Mills, Travis and Washington Region 8: Denton, Dewitt, Dimmitt, Kendall, Kerr and Medina | (512) 438-5102 | (512) 276-3732 |
Annette Martinez | Region 1 Region 2 Region 4 | (512) 438-5984 | (512) 928-5431 |
Lauren Dismuke | Region 3: Collin, Cooke, Ellis, Grayson and Navarro Region 5 Region 9 Region 10 Region 11 | (512) 438-5230 | |
Jill Wilson | Region 6: Austin, Brazoria, Chambers, Colorado, Fort Bend, Liberty, Matagorda and Montgomery Region 7: Bell, Blanco, Bosque, Burleson, Coryell, Falls, Lampasas, Milam, Robertson, San Saba and Williamson | (512) 438-5240 | (512) 928-5459 |
Residential Care Regulation Unit 6 | Covers Child Care Operations in Regions/County/Zip Code: | Phone | Fax |
---|---|---|---|
Robin Grover | CBCU Manager | (512) 438-5909 | (512) 929-1567 |
Shania Callaway | Region 8: Bandera, Atascosa, Bexar, Comal, Edwards, Frio, Gillespie, Goliad, Gonzales, Guadalupe, Jackson, Karnes, Kinney, La Salle, Lavaca, Maverick, Real, Uvalde, Victoria, Wilson and Zavala | (512) 438-3723 | (512) 323-1902 |
Kim Tate | Region 3: Tarrant Zip Codes 75052-76177, Erath and Parker Region 6: Galveston, Walker, Waller and Wharton | (512) 438-5353 | (512) 929-1504 |
Grayson Warrenburg | Region 6: Dallas, Fannin, Hood, Hunt, Johnson, Kaufman, Palo Pinto, Rockwall, Somervell and Tarrant Zip Code 75050 | (512) 438-5854 | (512) 339-5967 |
Benjamin Brannon | Region 6: Harris Zip Codes 77054-77598 Region 7: Bastrop, Brazos, Burnet, Caldwell, Fayette, Freestone and Grimes | (512) 438-5849 | (512) 276-3680 |
Background Check Support Contacts
Contact CCR FBI Results for questions related to Program Support Troubleshooting. Email the Contact CBCU mailbox for inquiries regarding homebound fingerprinting and general questions regarding CBCU.
Background Check Support Team Unit 4 | Title | Phone | Fax |
---|---|---|---|
Ruby Rocha-Edwards | CBCU Manager | (512) 438-5123 | (512) 276-3209 |
Demika Jones | Error Resolution Specialist | (512) 438-3069 | (512) 339-5871 |
Tarsha Prosser | Error Resolution Specialist | (512) 438-5946 | (512) 339-5871 |
Brenda Rodriguez | Error Resolution Specialist | (512) 438-3082 | (512) 339-5871 |
Kimberly (Kim) Kincl | Customer Service Representative | (512) 438-3206 | (512) 934-9696 |
Cathy Porras | Customer Service Representative | (512) 438-5043 | (512) 339-5871 |
Tanja Holley | Customer Service Representative | (512) 438-5790 | (512) 339-5871 |
Carliss (CJ) Jenkins | Customer Service Representative | (512) 438-5788 | (512) 276-3741 |
Emily (Rebecca) Kitchens | Customer Service Representative | (512) 438-4490 | (512) 393-1904 |
Helen Michael | Customer Service Representative | (512) 438-5986 | (512) 276-3445 |
Lisa Pawlak | Customer Service Representative | (512) 438-5458 | (512) 276-3799 |
Eloisa Perez | Customer Service Representative | (512) 438-3062 | (512) 276-3481 |
Out-of-State Background Check Contacts
Email CBCU Background Checks for questions related to Out-of-State Background checks.
Out-Of-State Background Check Team Unit 7 | Title | Phone | Fax |
---|---|---|---|
Elizabeth (Beth) Relyea | CBCU Manager | (512) 438-5651 | (512) 934-9965 |
Julianna Crighton | CBCU Inspector | (512) 438-5221 | (512) 406-0503 |
Khadijah Jackson | CBCU Inspector | (512) 438-5090 | (512) 406-0503 |
Morgan Nuncio | CBCU Inspector | (512) 438-4898 | (512) 406-0503 |
Cassandra Pearson | CBCU Inspector | (512) 438-3658 | (512) 406-0503 |
Victoria Grant | CBCU Inspector | (512) 438-2659 | (512) 406-0503 |
Corinna Reyna | CBCU Inspector | (512) 438-5262 | (512) 406-0503 |
Lori Tapia | CBCU Inspector | (512) 438-5343 | (512) 406-0503 |
Shirley Arnold-Moore | CBCU Inspector | (512) 438-2174 | (512) 406-0503 |
Administrative Contacts | Title | Phone | Fax |
---|---|---|---|
Emily Kopplin | CBCU Director | (512) 438-3587 | (512) 276-3736 |
Christina Hulett | CBCU Program Administrator | Christina.Hulett@hhs.texas.gov | |
Wyndi McPeters Grant | CBCU Program Administrator | (713) 696-8040 |
Phone
- Support Line: 800-645-7549 (Monday-Friday 8 a.m.-4:30 p.m.)
- Fax: 512-339-5871