DBS considers the following questions in measuring provider performance:

  • Did the provider meet the consumer's job readiness training needs as requisitioned by the consumer's counselor or case manager?
  • Has the provider met DBS contract specifications?
  • Has the provider performed all contractual services in a professional manner in accordance with the requirements detailed in this manual?
  • If a staff member who provides contract services to DBS consumers was hired during the contract period, did the provider submit a staff information sheet to CPCSC before the new employee provided services to DBS consumers?
  • If a staff member who provides contract services to DBS consumers resigned during the contract period, did the provider inform CPCSC of the staff member's resignation no later than the employee's last day?
  • For consumers participating in job application training:
    1. Was a data sheet developed for the consumer?
    2. Upon completion of training, was the consumer able to demonstrate the ability to use the data sheet and other prompts as needed to complete a job application?
  • For consumers participating in interviewing skills training:
    1. Were three mock interviews conducted and discussed with the consumer?
    2. Was a copy of a video or audio recording of the consumer's three mock interviews made available to the consumer upon completion of training?
    3. Upon completion of training, was the consumer able to demonstrate the skills needed to complete a successful interview?
  • For consumers participating in job-seeking skills training:
    1. Was a list of people and resources developed for the consumer to aid in his or her job search?
    2. Upon completion of training, was the consumer able to demonstrate the ability to research and develop leads?
  • For consumers participating in résumé development skills training:
    1. Was a complete and effective résumé developed for the consumer?
    2. Was the consumer provided with both a hard copy and an electronic copy of his or her résumé?
  • For consumers participating in preemployment training, was the provider available to assist the consumer during the consumer's orientation to the job site?
  • For consumers participating in job retention skills training:
    1. Were appropriate job retention skills and techniques identified with the consumer?
    2. Were each of the job retention skills and techniques discussed and reviewed with the consumer?
    3. Did the provider address problems identified during the consumer's training?
  • Has the provider adhered to DBS confidentiality standards?
  • Has the provider submitted all required reports in accordance with DBS specifications or standards?
  • Has the provider submitted fully completed invoices (including required attachments such as travel logs if applicable) no later than 35 days following service completion?