Unless otherwise noted, no shows may be billed for one half hour of direct service or, if there is no hourly rate, a flat rate of $30.00 will be paid provided the contract service provider meets the following three conditions.

  1. The provider must contact the consumer to confirm the appointment within 24 hours prior to the scheduled appointment.
  2. The provider must wait for the consumer for 15 minutes after the scheduled appointment time.
  3. Within 24 hours of the scheduled appointment time, the provider must notify the consumer's counselor or case manager that the consumer failed to keep the confirmed appointment.